Neal's Yard Remedies
15 Neal’s Yard, Covent Garden,
London, WC2H 9DP,
United Kingdom
London, WC2H 9DP,
United Kingdom
44 20 7379-7222
Consumer Packaged Goods
Neal's Yard Remedies Technographics
Neal's Yard Remedies Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Neal's Yard Remedies and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 420 Neal's Yard Remedies employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Neal's Yard Remedies has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2017, Microsoft Dynamics 365 Human Resources for Core HR in 2018, Mindbody Booker for Salon Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Neal's Yard Remedies is running and its propensity to invest more and deepen its relationship with Microsoft , Apple , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Neal's Yard Remedies revenues, which have grown to $46.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Neal's Yard Remedies intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Neal's Yard Remedies Tech Stack and Enterprise Applications
Neal's Yard Remedies ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Microsoft | Sage 1000 | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP | n/a | 2017 | 2018 |
In 2017 Neal's Yard Remedies implemented Microsoft Dynamics 365 for Finance and Operations. The Microsoft Dynamics 365 for Finance and Operations deployment served as the core of an ERP Financial program to consolidate transactional finance, retail and operational systems across the business.
The implementation configured Financials through Dynamics 365 for Finance and Operations alongside Commerce and HR modules to create a single technology stack covering Retail, Online, Wholesale and Direct Selling, plus Manufacturing and Supply Chain functions. The program emphasized a unified customer and stock view and omni-channel retail workflows, aligning finance, inventory and point of sale reconciliation within the ERP Financial scope.
The technical architecture centralized the new platform on Microsoft Azure while replacing on premise servers with Microsoft 365 Cloud services. Email and collaboration migrated to Office365 with OneDrive, SharePoint and Skype for Business evolving into Teams, end-user desktops moved to Windows 10 and MacOS Mojave, and the estate adopted Microsoft Power Platform components including PowerApps Power BI and Power Automate to feed a modern data warehouse and advanced analytics workloads. In-store infrastructure was modernized through an ePOS upgrade to Windows 10 IoT and an SD-WAN upgrade across retail outlets to provide a resilient network backbone.
Governance was driven by a Target Operating Model and the PIONEER CRM ERP program, with oversight from the Head of Technology Innovation who participated on the Corporate Operations Board and Risk and Compliance Committee. Rollout covered 50 UK retail outlets and approximately 500 users, using agile practices to align IT services with retail, supply chain and corporate finance processes and to standardize workflows across channels.
Outcomes explicitly included creation of a single customer and stock view and a unified omni-channel retail experience, plus improved customer clienteling at in-store ePOS points and a more resilient store network. The Microsoft Dynamics 365 for Finance and Operations implementation replaced Sage 1000 and centralized financial management within the ERP Financial environment.
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Payment Processing | ERP |
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2021 | 2021 |
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Payment Processing | ERP |
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2021 | 2021 |
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Payment Processing | ERP |
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2022 | 2022 |
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Subscription and Recurring Billing | ERP |
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2022 | 2022 |
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Neal's Yard Remedies HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 Human Resources | Core HR | HCM | n/a | 2018 | 2018 |
In 2018 Neal's Yard Remedies deployed Microsoft Dynamics 365 Human Resources as part of the PIONEER digital transformation programme, aligning HR systems with a unified Dynamics 365 technology stack. The implementation of Microsoft Dynamics 365 Human Resources was executed alongside Dynamics 365 Finance and Operations and Commerce to provide a single technology foundation across Retail, Online, Wholesale and Direct Selling, Manufacturing and Supply-Chain.
The Microsoft Dynamics 365 Human Resources rollout focused on Core HR capabilities, implementing employee master data and organizational management, core workforce administration, onboarding and absence workflows, and centralized HR recordkeeping to support a 500 user population. Configuration emphasized integration with the broader Dynamics 365 modules to maintain consistent person and role definitions across payroll adjacent processes and operational systems.
Dynamics 365 Human Resources was deployed into an integrated Microsoft technology ecosystem, connecting to Microsoft 365 Cloud services on Microsoft Azure for Email, OneDrive, SharePoint and Teams, and leveraging the Microsoft Power Platform including PowerApps, Power BI and Power Automate for analytics and process automation. The programme also encompassed ePOS upgrades to Windows 10 IoT and an SD-WAN rollout to 50 UK retail outlets, creating a resilient retail network and a unified customer and stock view across channels.
Governance and operational change were led by the Head of Technology Innovation, who chaired delivery of a new Target Operating Model and served on the Corporate Operations Board and Risk and Compliance Committee. The implementation was positioned to drive engagement, efficiency and collaboration across core IT services, and to energise the business to adopt more collaborative ways of working in support of an enhanced customer experience.
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Payroll | HCM |
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2016 | 2016 |
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Neal's Yard Remedies ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| MINDBODY | Legacy | Mindbody Booker | Salon Management | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022, Neal's Yard Remedies implemented Mindbody Booker as its Salon Management platform. The Therapies Operations Lead is the designated Mindbody Booker system owner, responsible for maintaining, updating, reporting and supporting the booking configuration since January 2022, and the application is the operational control point for therapy bookings and in-store appointment workflows.
Mindbody Booker is configured to manage core booking and scheduling, weekly therapy room occupancy reporting, therapist rental and commission reporting, client data removal for unsubscribers, and promotional workflows for new treatment launches. The system owner also uses Mindbody Booker to build and manage a reward and incentive model, to publish store notifications and announcements, and to coordinate therapy supplies and sundries ordering and delivery processes.
Operational processes are tightly coordinated with finance and customer care, the Therapies Operations Lead liaises with the finance department to ensure rental sheets are reported correctly and supports credit control for therapists owed rental payments. Customer complaint resolution is handled alongside Customer Care using booking and client records maintained in Mindbody Booker, and the system owner conducts shop visits to support therapy teams and validate on‑floor booking procedures in London stores.
Governance practices center on centralized system ownership, routine reporting of occupancy and rental figures, scripted workflows for client data removal and unsubscribe handling, and defined announcement and promotion procedures for new treatments. Mindbody Booker serves as the authoritative Salon Management application for therapy operations, bookings, client privacy workflows and therapy marketing coordination at Neal's Yard Remedies.
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Neal's Yard Remedies Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Neal's Yard Remedies Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Neal's Yard Remedies eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2020 | 2020 |
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eCommerce | eCommerce |
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2022 | 2022 |
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eCommerce | eCommerce |
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2018 | 2018 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Neal's Yard Remedies CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2018 | 2018 |
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Customer Engagement | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2022 | 2022 |
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Data Management Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Partner Relationship Management | CRM |
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2011 | 2011 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2015 | 2015 |
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Neal's Yard Remedies ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Neal's Yard Remedies TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Neal's Yard Remedies IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Neal's Yard Remedies
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of People & Development | Director | HR | |
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Payroll Manager | Manager | Finance | |
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Financial Director | Director | Finance | |
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People & Development Director | Director | HR | |
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People & Development Manager | Manager | HR | |
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Head of Finance | Director | Finance | |
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Customer Care Manager | Manager | Customer Service | |
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Head of Marketing | Director | Marketing | |
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Sales Director | Director | Sales | |
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Apps Being Evaluated by Neal's Yard Remedies Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Neal's Yard Remedies IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Neal's Yard Remedies digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Neal's Yard Remedies Technographics
Neal's Yard Remedies is a Consumer Packaged Goods organization based in United Kingdom,
with around 420 employees and annual revenues of $46.0 million.
Neal's Yard Remedies operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, Microsoft Dynamics 365 Human Resources and Mindbody Booker,
covering areas like ERP Financial, Core HR and Salon Management.
Neal's Yard Remedies has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and MINDBODY.
Neal's Yard Remedies recently adopted applications including
Amazon Pay in 2022, Recharge Payments in 2022 and Mindbody Booker in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Neal's Yard Remedies’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Neal's Yard Remedies’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Neal's Yard Remedies technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.