Network Critical
East Throp House Paddock Road Caversham,
Berkshire, RG4 5BY,
United Kingdom
Berkshire, RG4 5BY,
United Kingdom
44 118 954 3210
Communications
Network Critical Technographics
Network Critical Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Network Critical and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40 Network Critical employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Network Critical has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2012, Tidio Live Chat for Chatbots and Conversational AI in 2019, Google Workspace (Formerly Google G-Suite) for Collaboration in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Network Critical is running and its propensity to invest more and deepen its relationship with Oracle , PayPal , Tidio or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Network Critical revenues, which have grown to $4.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Network Critical intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Network Critical Tech Stack and Enterprise Applications
Network Critical ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2012 | 2012 |
In 2012, Network Critical implemented Oracle NetSuite ERP as its ERP Financial system. The deployment targeted company-wide financial management for the UK-based communications equipment vendor with approximately 40 employees.
The implementation focused on core financial modules including general ledger, accounts payable, accounts receivable, billing and financial reporting, configured to centralize accounting workflows. Oracle NetSuite ERP was applied to support order-to-cash and procure-to-pay flows common in hardware and component sales, and configuration work included chart of accounts design, invoice and payment automation, and month-end close controls. The full application name Oracle NetSuite ERP is used across finance and accounting to standardize transactional posting and reporting.
The cloud-native architecture of Oracle NetSuite ERP provided a unified SaaS deployment model that consolidated financial processes, enabled role-based access controls, and centralized transaction processing across finance and operations. Operational coverage extended to accounting, finance operations, and order management functions, aligning system workflows with supply chain and sales handoffs.
Governance emphasized finance-led configuration and process documentation with staged adoption for invoicing, payables, and reporting. Training and user acceptance activities were scoped to the small company operational model, focusing on repeatable accounting workflows and controls.
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Payment Processing | ERP |
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2020 | 2020 |
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Network Critical AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tidio | Legacy | Tidio Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Network Critical implemented Tidio Live Chat on its corporate website. The deployment supports customer-facing communications for the UK-based communications company with approximately 40 employees.
Tidio Live Chat is deployed as an on-site web chat widget providing conversational routing, automated messaging workflows, and live agent handoff capabilities consistent with the Chatbots and Conversational AI category. Configuration focuses on templated responses and real-time agent availability to streamline inbound customer inquiries and basic lead qualification.
Operational ownership is oriented to customer support and sales functions, with the chat widget embedded across public web pages to capture and triage external customer contacts. Integrations with backend CRM or ticketing platforms are not specified in the available information, so integration architecture and data flows are not detailed.
Governance is managed through chat workflow configuration, agent access controls, and standardized messaging libraries to ensure consistent customer interactions. The implementation emphasizes web-based conversational handling via Tidio Live Chat, aligning front-line support and sales intake with Chatbots and Conversational AI functionality.
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Network Critical Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013, Network Critical implemented Google Workspace (Formerly Google G-Suite) as its core Collaboration platform. The deployment established Google Workspace as the primary cloud hosted email, calendar and document collaboration environment for the organization.
The Google Workspace implementation included Gmail, Google Calendar, Google Drive and Google Docs, configured under the company domain to support external communications linked from the Network Critical website. Administration is centralized through the Google Admin console for user account provisioning, group management and access controls. Standard collaboration workflows such as shared drives, real time document co editing and calendar scheduling are leveraged to support engineering, sales and support activities.
Operational coverage aligns Collaboration with the companys United Kingdom operations and the public site, indicating domain level MX and DNS configuration that routes corporate email and web contact forms into Google Workspace. Governance is implemented via administrator roles, domain managed policies and account lifecycle procedures appropriate for a 40 person organization, maintaining centralized control of accounts and sharing settings within Google Workspace (Formerly Google G-Suite).
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Network Critical Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2020 | 2020 |
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Network Critical CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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CRM | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics, Lead Generation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Network Critical IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Network Critical
| First Name | Last Name | Title | Function | Department | Phone | |
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CEO & Founder | CXO | Finance | |
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Director, Sales and Marketing | Director | Marketing | |
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Global Account Director | Director | Finance | |
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Apps Being Evaluated by Network Critical Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Network Critical IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Network Critical digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Network Critical Technographics
Network Critical is a Communications organization based in United Kingdom,
with around 40 employees and annual revenues of $4.0 million.
Network Critical operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Tidio Live Chat and Google Workspace (Formerly Google G-Suite),
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Network Critical has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Tidio and Google.
Network Critical recently adopted applications including
Zoominfo Platform in 2021, Oracle NetSuite CRM in 2021 and Hotjar in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Network Critical’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Network Critical’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Network Critical technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.