Zurich, 8021,
Switzerland
Neue Zurcher Zeitung Technographics
Neue Zurcher Zeitung Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Neue Zurcher Zeitung and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 Neue Zurcher Zeitung employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Neue Zurcher Zeitung has purchased the following applications: SOGEDES.X Call Center for Call Center in 2020, Outpost24 for Vulnerability Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Neue Zurcher Zeitung is running and its propensity to invest more and deepen its relationship with Sogedes , Airship , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Neue Zurcher Zeitung revenues, which have grown to $70.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Neue Zurcher Zeitung intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Neue Zurcher Zeitung Tech Stack and Enterprise Applications
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sogedes | Legacy | SOGEDES.X Call Center | Call Center | CRM | n/a | 2020 | 2021 |
In 2020, Neue Zürcher Zeitung implemented SOGEDES.X Call Center. The deployment is described by SOGEDES as a customer using omnichannel contact-center and customer service technologies to support reader and subscriber interactions in the DACH region, and the implementation is aligned with the Call Center category for subscriber support and contact handling. The vendor listing positions the system as part of the publisher’s subscriber service tooling rather than as a marketing or advertising platform.
Although SOGEDES does not disclose module-level detail for this account, the SOGEDES.X Call Center implementation is inferred to deliver core omnichannel capabilities typical of the Call Center category, including multichannel routing for voice, email, and messaging, an agent workspace for handling subscriber inquiries, queue and skills-based routing, and operational reporting and analytics. Configuration work likely focused on subscriber lifecycle workflows, account lookup and authentication flows, and contact-routing rules that reflect newsroom and subscription service needs. Standard automation patterns such as IVR front-ends and callback scheduling are consistent with the vendor’s omnichannel contact-center positioning and were likely part of the implementation scope.
Public information ties the deployment to reader and subscriber service across the DACH region, indicating operational coverage for Swiss subscriber operations with cross-border support in German-speaking markets. Vendor materials do not list explicit integrations, however the implementation context implies connection points to subscription management, CRM-style customer records, telephony carriers, and messaging channels to centralize contact records and routing logic. Governance appears centered on customer service teams standardizing contact handling workflows and agent tooling, with rollout oriented toward omnichannel agent enablement and unified contact routing, while specific rollout sequencing and outcomes are not disclosed.
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Customer Experience | CRM |
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2022 | 2022 |
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Data Management Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Outpost24 | Legacy | Outpost24 | Vulnerability Management | CyberSecurity | n/a | 2020 | 2020 |
In 2020, Neue Zurcher Zeitung implemented Outpost24 as a Vulnerability Management solution. The Swiss media group deployed Outpost24 Outscan NX and SWAT to secure an expanding external perimeter that supports its publishing and digital channels.
The deployment emphasized continuous external scanning and advanced reporting capabilities, using Outpost24 Outscan NX for automated asset discovery and scanning and SWAT for orchestration of vulnerability assessment outputs. Configuration focused on scheduled scans, consolidated findings, and report templates that feed security operations and IT teams for prioritized remediation workflows.
Operational coverage centered on the external attack surface for publishing infrastructure and customer facing digital services, with outputs routed into existing IT and security processes to accelerate ticketing and remediation. The Outpost24 deployment provided real time vulnerability scanning and advanced reporting to reduce exposure and speed up remediation in Neue Zurcher Zeitung IT and security operations.
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IT Decision Makers and Key Stakeholders at Neue Zurcher Zeitung
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Apps Being Evaluated by Neue Zurcher Zeitung Executives
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