New Southern Railway
Monument Place 24 Monument Street,
London, x, EC3R 8AJ,
United Kingdom
London, x, EC3R 8AJ,
United Kingdom
44 34 5026 4700
Transportation
New Southern Railway Technographics
New Southern Railway Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by New Southern Railway and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6500 New Southern Railway employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that New Southern Railway has purchased the following applications: Microsoft 365 for Collaboration in 2015, Hotjar for Customer Experience in 2016, New Relic APM for Application Performance Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems New Southern Railway is running and its propensity to invest more and deepen its relationship with Microsoft , Contentsquare , New Relic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing New Southern Railway revenues, which have grown to $1.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for New Southern Railway intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
New Southern Railway Tech Stack and Enterprise Applications
New Southern Railway Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, New Southern Railway deployed Microsoft 365 as its primary Collaboration platform. The public website shows Microsoft 365 presence, indicating a tenant-level adoption that spans employee-facing collaboration services and external digital touchpoints.
The Microsoft 365 implementation centers on core Collaboration capabilities, including Exchange Online for enterprise email, SharePoint Online for intranet and document libraries, OneDrive for personal file sync, and Microsoft Teams for real-time messaging and meetings. Identity and access are delivered through Microsoft 365 identity services, providing unified authentication and role-based access control across collaboration workloads.
Operational coverage targets the organization-wide workforce within the United Kingdom, with the Collaboration deployment supporting business functions such as operations, customer service, engineering, and corporate communications. Configuration emphasis aligns with file collaboration workflows, group mailbox and team sites, meeting and scheduling coordination, and enterprise search common to the Collaboration category.
Governance is structured around centralized IT ownership for tenant configuration, security policy enforcement, and content lifecycle controls, with communications and line-of-business teams coordinating change management and user training. Microsoft 365 is surfaced on the corporate site and serves as the platform backbone for employee collaboration, document management, and internal communications.
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New Southern Railway CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2016 | 2016 |
In 2016, New Southern Railway deployed Hotjar as a Customer Experience tool to instrument user behavior on its public website. The implementation targeted web behavioral analytics and session-level observation, embedding the Hotjar tracking snippet across site pages to capture heatmaps, session recordings, funnel activity, and on-site feedback workflows for digital channels.
The Hotjar implementation emphasized client-side instrumentation and centralized access for UX, product, and marketing teams. Configuration focused on sampling controls, page and form analytics, and feedback widget placement, with data surfaced through Hotjar dashboards and exportable artifacts for UX research and conversion analysis. Governance centered on role based access to Hotjar data and configuration controls for sampling and retention, aligning the Customer Experience application with ongoing website experimentation and usability review processes.
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New Southern Railway ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2017 | 2017 |
In 2017, New Southern Railway deployed New Relic APM to monitor its public-facing website. The implementation uses New Relic APM within the Application Performance Management category to instrument the web application, capture transaction traces, record response time and error metrics, and surface centralized dashboards for web performance visibility. The scope centers on customer-facing digital channels and web operations, aligning application performance telemetry with IT operations and web engineering teams.
Instrumentation was delivered through New Relic APM agents embedded in the website application stack, enabling transaction-level diagnostics, error analytics, and real user monitoring to be consolidated in a single platform. Integrations are focused on the public website, feeding performance telemetry into centralized dashboards used by operations for alerting and incident triage, while governance emphasized centralized dashboarding and role-based access to performance data across digital operations and site reliability functions. New Southern Railway uses New Relic APM, an Application Performance Management solution, to support digital operations and web engineering business functions.
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New Southern Railway PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2017 | 2017 |
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New Southern Railway IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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New Southern Railway CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at New Southern Railway
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Finance Business Partner | Manager | Finance | |
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Area Operations Manager | Manager | Operations | |
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HR Business Partner for Engineering | Manager | HR | |
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HR Administration & Benefits Manager | Manager | HR | |
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Area Operations Manager | Manager | Operations | |
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Head Of Operations - Thameslink & Great Northern | Director | Finance | |
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CFO | CXO | Finance | |
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Finance Business Partner | Manager | Finance | |
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Senior Procurement Officer | Director | Procurement | |
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Human Resources Director | Director | HR | |
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Apps Being Evaluated by New Southern Railway Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from New Southern Railway IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the New Southern Railway digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD New Southern Railway Technographics
New Southern Railway is a Transportation organization based in United Kingdom,
with around 6500 employees and annual revenues of $1.30 billion.
New Southern Railway operates a diverse technology stack with applications such as
Microsoft 365, Hotjar and New Relic APM,
covering areas like Collaboration, Customer Experience and Application Performance Management.
New Southern Railway has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Contentsquare and New Relic.
New Southern Railway recently adopted applications including
Proofpoint Email Security and Protection in 2020, Rackspace Cloud in 2019 and Microsoft Azure Cloud Services in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of New Southern Railway’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates New Southern Railway’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete New Southern Railway technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.