NewVoiceMedia
Jays Close,
Basingstoke, RG22 4BS,
United Kingdom
Basingstoke, RG22 4BS,
United Kingdom
44 20 3318 9948
Professional Services
NewVoiceMedia Technographics
NewVoiceMedia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by NewVoiceMedia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 360 NewVoiceMedia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that NewVoiceMedia has purchased the following applications: Certinia Financial Management for ERP Financial in 2016, Certinia PSA (ex FinancialForce PSA) for Professional Services Automation in 2016, Conversica AVA.ai Platform for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems NewVoiceMedia is running and its propensity to invest more and deepen its relationship with Certinia , Conversica , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing NewVoiceMedia revenues, which have grown to $65.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for NewVoiceMedia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
NewVoiceMedia Tech Stack and Enterprise Applications
NewVoiceMedia ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Certinia | Legacy | Certinia Financial Management | ERP Financial | ERP | n/a | 2016 | 2017 |
In 2016, NewVoiceMedia implemented Certinia Financial Management as an ERP Financial solution to consolidate core finance processes. The Certinia Financial Management deployment was targeted at supporting corporate accounting and revenue management for the United Kingdom based professional services firm, aligning the finance function with the company business model.
Implementation work emphasized core ERP Financial capabilities, including general ledger configuration, accounts payable and accounts receivable workflows, billing and revenue management, and financial reporting automation. Configuration of Certinia Financial Management focused on period close orchestration, invoice lifecycle automation and consolidated financial reporting common to ERP Financial systems serving professional services firms.
Operational coverage centered on finance and billing functions, embedding the Certinia Financial Management application into accounting, revenue recognition and billing workflows used by NewVoiceMedia finance teams. Governance activities established standardized accounting processes and centralized financial controls to support recurring billing and the company revenue model.
The program was positioned to enable NewVoiceMedia's unlimited business model as described in the customer case, with Certinia Financial Management providing the ERP Financial backbone for ongoing finance operations and reporting.
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NewVoiceMedia ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Certinia | Legacy | Certinia PSA (ex FinancialForce PSA) | Professional Services Automation | ERP Services and Operations | n/a | 2016 | 2017 |
In 2016, NewVoiceMedia deployed Certinia PSA (ex FinancialForce PSA) for Professional Services Automation. Prior to Certinia PSA, NewVoiceMedia had no true picture of project health and maintained project and financial data manually in static Excel spreadsheets and Google Documents. Reporting required more than three weeks and period close was extended because data was divided across Salesforce, Sage, and Midas.
The Certinia PSA implementation centralized Professional Services Automation capabilities, configuring project accounting, time and expense capture, resource planning, and consolidated reporting to establish a single system of record for services operations. Integrations aligned records with Salesforce for CRM context and consolidated financial feeds from Sage and Midas into Certinia PSA to support period close and revenue recognition workflows. Operational coverage focused on professional services delivery and finance functions, supporting project managers, finance teams, and services operations with governance around single source reporting and standardized project health metrics.
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NewVoiceMedia AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Conversica | Legacy | Conversica AVA.ai Platform | Chatbots and Conversational AI | AI-Powered Application | x | 2017 | 2018 |
In 2017, NewVoiceMedia implemented Conversica AVA.ai Platform to complement its marketing technology stack. Conversica AVA.ai Platform, categorized as Chatbots and Conversational AI, was applied to automate follow-up of leads that were not yet MQL-ready, with non-MQL leads routed to the Conversica AI assistant named Anna Brookes for ongoing outreach and qualification. Building on an established lead management process, the deployment positioned Conversica AVA.ai Platform as an always-on conversational engagement layer operating alongside marketing automation and CRM systems to ensure continuous prospect engagement.
The implementation emphasized conversational follow-up and automated lead nurturing workflows, with configuration focused on autonomous outreach, qualification logic, and handoff criteria to sales when prospects reached MQL thresholds. Operational governance centered on lead routing rules and marketing and sales workflow alignment so Anna Brookes could persistently manage non-ready leads while allowing sales to concentrate on qualified opportunities. The deployment ties NewVoiceMedia, Conversica AVA.ai Platform, Chatbots and Conversational AI, and the marketing and sales business functions into a coordinated lead qualification and engagement architecture.
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NewVoiceMedia Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2019 | 2019 |
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NewVoiceMedia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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NewVoiceMedia ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Incident Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2018 | 2018 |
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NewVoiceMedia PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Transactional Email | PaaS |
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2013 | 2013 |
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NewVoiceMedia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at NewVoiceMedia
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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RVP EMEA Marketing | VP | Marketing | |
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Marketing Operations Executive EMEA | CXO | Marketing | |
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Apps Being Evaluated by NewVoiceMedia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from NewVoiceMedia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the NewVoiceMedia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD NewVoiceMedia Technographics
NewVoiceMedia is a Professional Services organization based in United Kingdom,
with around 360 employees and annual revenues of $65.0 million.
NewVoiceMedia operates a diverse technology stack with applications such as
Certinia Financial Management, Certinia PSA (ex FinancialForce PSA) and Conversica AVA.ai Platform,
covering areas like ERP Financial, Professional Services Automation and Chatbots and Conversational AI.
NewVoiceMedia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Certinia and Conversica.
NewVoiceMedia recently adopted applications including
6sense Account Engagement Platform in 2023, Salesforce Sales Cloud in 2021 and Amazon EC2 in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of NewVoiceMedia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates NewVoiceMedia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete NewVoiceMedia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.