NexRep
Two City Center Suite 4,
Portland, 4101, ME,
United States
Portland, 4101, ME,
United States
1 207-523-5128
Professional Services
NexRep Technographics
NexRep Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by NexRep and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 NexRep employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that NexRep has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2014, Five9 Supervisor Desktop for Performance and Goal Management in 2009, Harver CHAT for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems NexRep is running and its propensity to invest more and deepen its relationship with Oracle , Five9 , Harver or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing NexRep revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for NexRep intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
NexRep Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2014 | 2014 |
In 2014, NexRep implemented Oracle NetSuite ERP to centralize finance operations and standardize accounting workflows. The deployment targeted ERP Financial capabilities across the company, aligning the application to finance and accounting business functions.
The Oracle NetSuite ERP implementation encompassed core financial modules including General Ledger, Accounts Payable, Accounts Receivable, Cash Management, Billing, and Financial Reporting. Configuration work focused on a standardized chart of accounts, period close orchestration, automated recurring invoicing and billing rules, and role-based financial controls to support consistent transaction processing and month-end close workflows.
Governance was organized as a centralized finance program with phased module activation, formalized approval authorities, and documented close and reconciliation procedures. Operational coverage prioritized NexRep finance and accounting teams within the United States, embedding ERP Financial controls and workflows into daily accounting, billing, and reporting processes.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Five9 | Legacy | Five9 Supervisor Desktop | Performance and Goal Management | HCM | n/a | 2009 | 2009 |
In 2009, NexRep implemented Five9 Supervisor Desktop within its long-standing Five9 cloud contact center platform. Five9 Supervisor Desktop, categorized as Performance and Goal Management, provided supervisors with real-time monitoring, in-session coaching controls, and configurable performance dashboards to support day-to-day agent management within the Five9 environment.
Operational coverage targeted NexRep's United States operations for outsourced multichannel customer service and direct-response sales, aligning supervisor workflows with agent onboarding and retention efforts. Governance emphasized supervisor-driven performance management using standardized dashboard metrics, coaching cadences, and escalation workflows embedded in the Five9 Supervisor Desktop, and NexRep reported improved agent onboarding and a 90% retention rate for agents beyond 30 days.
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Talent Assessment, Skills Intelligence | HCM |
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2021 | 2021 |
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Video Interviewing | HCM |
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2020 | 2020 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Harver | Legacy | Harver CHAT | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, NexRep implemented Harver CHAT to support HR and recruiting for its United States contact-center agent hiring. The deployment was paired with Harver Insights assessment and analytics capabilities to operationalize candidate screening and activation workflows.
Configuration centered on conversational assessment flows and automated screening tailored to contact-center competencies, enabling remote candidate evaluation at scale. Functional modules emphasized interactive chat screening and assessment orchestration, with scoring and analytics used by recruiting teams to prioritize and activate hires. This approach aligns with Chatbots and Conversational AI capabilities for conversational interviewing and automated pre-hire evaluation.
Operational rollout targeted HR and recruiting in the United States and was executed during COVID-19 demand surges. Using Harver CHAT and Harver Insights, NexRep assessed and activated 150 agents in four days, rapidly expanding capacity for customer service operations. The implementation centralized candidate assessment, candidate-to-onboarding handoffs, and recruiter decisioning around standardized analytics.
Governance emphasized standardized assessment criteria and workflow orchestration within recruiting operations to sustain rapid activation during peak demand. The narrative shows NexRep Harver CHAT Chatbots and Conversational AI supporting recruiting and HR functions through conversational screening, analytics-led prioritization, and accelerated onboarding for contact-center agent roles.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2013 | 2013 |
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Call Center | CRM |
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2012 | 2013 |
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Call Center | CRM |
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2013 | 2013 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at NexRep
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by NexRep Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD NexRep Technographics
NexRep is a Professional Services organization based in United States,
with around 500 employees and annual revenues of $50.0 million.
NexRep operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Five9 Supervisor Desktop and Harver CHAT,
covering areas like ERP Financial, Performance and Goal Management and Chatbots and Conversational AI.
NexRep has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Five9 and Harver.
NexRep recently adopted applications including
Harver Assessments in 2021, Hotjar in 2021 and Gladly Customer Service in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of NexRep’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates NexRep’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete NexRep technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.