Next Retail Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Next Retail and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 32931 Next Retail employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Next Retail has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2022, Zendesk Chat for Chatbots and Conversational AI in 2022, Next Total Platform for eCommerce in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Next Retail is running and its propensity to invest more and deepen its relationship with Oracle , Zendesk , In-House Applications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Next Retail revenues, which have grown to $8.15 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Next Retail intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP Financial Management | n/a | 2022 | 2022 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | Next Total Platform | eCommerce | eCommerce | n/a | 2016 | 2016 |
In 2016, Next Retail implemented Next Total Platform as an in-house eCommerce deployment to provision end-to-end commerce capabilities across its online operations. The implementation supported the Next Online business unit, which is described as the largest fashion eCommerce business in the United Kingdom and has grown to over £3 billion in U.K. sales plus presence in 72 international markets, and placed platform ownership inside the company’s digital leadership responsible for sales, marketing and customer proposition development.
Next Total Platform includes core eCommerce functional modules such as storefront and website management, order management and inventory to warehouse linkage, fulfilment orchestration, content and creative management, and embedded data science, AI and analytics for optimisation. The platform was configured to support multichannel customer experience workflows and continuous optimisation, with explicit emphasis on digital marketing operations and personalised customer proposition development.
The deployment integrated marketing execution and measurement with executive Google and Facebook partnerships as part of the digital marketing stack, while operational coverage extended across sales, marketing, digital product, content, creative and warehouse operations. Next Total Platform is positioned as a Pay-as-you-go eCommerce business platform offering brands a full commerce stack from website through warehouse and related operations, reflecting a platform-as-a-service commercial model managed by Next’s internal teams.
Governance centered on a centralized Total Platform business unit responsible for platform product management, sales and marketing alignment, partnerships and hiring to scale the offering. The implementation emphasized process orchestration between digital marketing, analytics and operations teams and created a commercial pathway for third party brands to consume the Next Total Platform as a managed eCommerce service.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Analytics | CRM |
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2019 | 2019 |
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Customer Engagement | CRM |
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2023 | 2023 |
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Customer Support | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2022 | 2022 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2024 | 2024 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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