Dudley, DY1 4RH,
United Kingdom
Ngeneration Technographics
Ngeneration Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ngeneration and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 80 Ngeneration employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ngeneration has purchased the following applications: HaloPSA for Professional Services Automation in 2017, Microsoft 365 for Collaboration in 2016, Fasthosts CloudNX for Application Hosting and Computing Services in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ngeneration is running and its propensity to invest more and deepen its relationship with Halo Service Solutions , Microsoft , Fasthosts or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ngeneration revenues, which have grown to $9.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ngeneration intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ngeneration Tech Stack and Enterprise Applications
Ngeneration ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Halo Service Solutions | Legacy | HaloPSA | Professional Services Automation | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Ngeneration implemented HaloPSA as its Professional Services Automation platform to centralise IT service management workflows. The deployment focused on support for UK hospitality and retail customers, consolidating ticket intake and service delivery across the companys service desk operations.
HaloPSA was configured to centralise ticketing, link assets and customer contracts directly to tickets, and capture billable time against service tasks. Configuration emphasized billable time tracking and ticket-to-asset relationship mapping to enforce contract terms and classify chargeable work within the Professional Services Automation environment.
The rollout included a CRM integration to synchronize customer records and contract data, enabling accurate SLA assignment and billing triggers from ticket records. Operational coverage targeted IT service management for hospitality and retail clients in the United Kingdom, impacting service desk, account management, and billing functions.
Governance changes centralized ticket ownership and contract-linked billing workflows, standardizing time capture at point of service to reduce manual reporting overhead. These changes directly increased revenue and reduced manual reporting overhead, while improving SLA performance and billing accuracy through tighter linkage of tickets, assets, contracts, and billed time.
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Ngeneration Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Ngeneration implemented Microsoft 365 to support Collaboration across its professional services operations. The Microsoft 365 deployment is surfaced on the company website and was adopted to consolidate productivity, communications, and client-facing content for the UK based firm with 80 employees.
The implementation focused on core collaboration workloads within Microsoft 365, emphasizing corporate email, document management, file sharing, real-time conferencing and productivity applications. Configuration work addressed common collaboration capabilities such as versioned document libraries, calendaring and meeting orchestration, and integrated productivity apps to support day to day consulting work.
Operational coverage includes internal collaboration and client engagement workflows, with Microsoft 365 used to manage client facing content on the website as well as internal service delivery and back office coordination. The deployment scope aligns with business functions typical of professional services, including service delivery, client communications, and administration across the United Kingdom.
Governance emphasis was placed on user provisioning, access control, and document lifecycle management to meet professional services security and compliance expectations. Microsoft 365 governance and role based access processes were implemented to standardize collaboration practices and manage information exposure.
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Ngeneration IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fasthosts | Legacy | Fasthosts CloudNX | Application Hosting and Computing Services | IaaS | n/a | 2013 | 2013 |
In 2013, Ngeneration deployed Fasthosts CloudNX to host its public-facing website. Ngeneration implemented Fasthosts CloudNX as an Application Hosting and Computing Services solution to deliver managed cloud compute and application hosting for its United Kingdom based professional services firm, supporting marketing and client engagement functions.
Fasthosts CloudNX was used to centralize web content delivery and site operations, leveraging platform-level compute provisioning, virtual server hosting, and control plane tooling typical of Application Hosting and Computing Services. Operational ownership aligned with Ngeneration's web operations and marketing teams, integrating site publishing workflows with the hosted environment and establishing a single cloud platform for the company website managed via Fasthosts CloudNX.
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Ngeneration
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Apps Being Evaluated by Ngeneration Executives
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