AI Buyer Insights:

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Ngeneration Tech Stack and Enterprise Applications

ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Halo Service Solutions Legacy HaloPSA Professional Services Automation ERP Services and Operations n/a 2017 2017
In 2017, Ngeneration implemented HaloPSA as its Professional Services Automation platform to centralise IT service management workflows. The deployment focused on support for UK hospitality and retail customers, consolidating ticket intake and service delivery across the companys service desk operations. HaloPSA was configured to centralise ticketing, link assets and customer contracts directly to tickets, and capture billable time against service tasks. Configuration emphasized billable time tracking and ticket-to-asset relationship mapping to enforce contract terms and classify chargeable work within the Professional Services Automation environment. The rollout included a CRM integration to synchronize customer records and contract data, enabling accurate SLA assignment and billing triggers from ticket records. Operational coverage targeted IT service management for hospitality and retail clients in the United Kingdom, impacting service desk, account management, and billing functions. Governance changes centralized ticket ownership and contract-linked billing workflows, standardizing time capture at point of service to reduce manual reporting overhead. These changes directly increased revenue and reduced manual reporting overhead, while improving SLA performance and billing accuracy through tighter linkage of tickets, assets, contracts, and billed time.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2016 2016
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Fasthosts Legacy Fasthosts CloudNX Application Hosting and Computing Services IaaS n/a 2013 2013
Application Hosting and Computing Services IaaS 2016 2016

IT Decision Makers and Key Stakeholders at Ngeneration

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Ngeneration Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Ngeneration IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Ngeneration digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Ngeneration Technographics
Ngeneration is a Professional Services organization based in United Kingdom, with around 80 employees and annual revenues of $9.0 million.
Ngeneration operates a diverse technology stack with applications such as HaloPSA, Microsoft 365 and Fasthosts CloudNX, covering areas like Professional Services Automation, Collaboration and Application Hosting and Computing Services.
Ngeneration has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Halo Service Solutions, Microsoft and Fasthosts.
Ngeneration recently adopted applications including HaloPSA in 2017, Microsoft 365 in 2016 and Microsoft Azure Cloud Services in 2016, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ngeneration’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Ngeneration’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ngeneration technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.