West Hempstead, 11552-2163, NY,
United States
Nice Spa Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Nice Spa and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Nice Spa employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Nice Spa has purchased the following applications: CCSI Generative AI Agents for Generative AI Platforms in 2021, Microsoft 365 for Collaboration in 2015, Salesforce Pardot for Marketing Automation in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Nice Spa is running and its propensity to invest more and deepen its relationship with Call Center Services International (CCSI) , Microsoft , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Nice Spa revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Nice Spa intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Call Center Services International (CCSI) | Legacy | CCSI Generative AI Agents | Generative AI Platforms | AI Development | n/a | 2021 | 2021 |
In 2021 Nice Spa began working with Call Center Services International and deployed CCSI Generative AI Agents to support customer service and technical support operations. The deployment targeted the leisure and hospitality operator's compact US organization through a nearshore support center in Mexico operated by CCSI, with the implementation explicitly focused on the customer service business function.
CCSI Generative AI Agents were implemented as a Generative AI Platforms solution to provide conversational agent capabilities, agent-assist automation and knowledge retrieval workflows that augment contact center interactions. Module usage is inferred from CCSI's AI solutions descriptions rather than the Nice testimonial, so configuration emphasis is described in category-aligned terms such as conversation orchestration, intent handling, scripted escalation triggers and agent assistance integration consistent with Generative AI Platforms functional patterns.
Operational coverage centered on nearshore contact center agent support in Mexico for customer service and technical support, delivered under a multi-year partnership model with CCSI that emphasizes ongoing agent support and iterative improvement. Governance and process adaptation reflected vendor-operated service delivery, conversational workflow adjustments and the adoption of agent-assist practices, and the customer testimonial celebrates multi-year partnership and agent support outcomes.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Pardot | Marketing Automation | CRM | n/a | 2022 | 2022 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Tag Management | CRM |
|
2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2022 | 2022 |
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IT Service Management | ITSM |
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2024 | 2024 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2019 | 2019 |
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| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||