NICE inContact United States
75 West Towne Ridge Parkway, Tower 1,
Sandy, 84070, UT,
United States
Sandy, 84070, UT,
United States
1 801-320-3200
Communications
NICE inContact United States Technographics
NICE inContact United States Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by NICE inContact United States and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6500 NICE inContact United States employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that NICE inContact United States has purchased the following applications: RadiusOne AR Suite for AR Automation in 2021, Greenhouse ATS for Applicant Tracking System in 2020, Adobe Connect for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems NICE inContact United States is running and its propensity to invest more and deepen its relationship with HighRadius , Workday , Greenhouse or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing NICE inContact United States revenues, which have grown to $1.80 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for NICE inContact United States intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
NICE inContact United States Tech Stack and Enterprise Applications
NICE inContact United States ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HighRadius | Legacy | RadiusOne AR Suite | AR Automation | ERP | n/a | 2021 | 2021 |
In 2021, NICE inContact implemented RadiusOne AR Suite to support accounts receivable operations under the AR Automation category. The RadiusOne AR Suite deployment is visible on the NICE website and is positioned to centralize invoice presentment and customer self-service for billing and collections workflows.
The implementation configures core AR Automation capabilities including automated collections management, credit decisioning and risk scoring, electronic invoice presentment, cash application workflows, and dispute management. RadiusOne AR Suite is configured with rule-based workflow orchestration, role-based access controls, and audit trails to align operational processing with finance controls.
Deployment is embedded on the company website to enable customer-facing invoice access and self-service payments, while internal usage focuses on accounts receivable and treasury teams in the United States. The architecture emphasizes centralized AR data and workflow coordination to streamline reconciliations and collections activities across corporate finance.
Governance for the RadiusOne AR Suite implementation includes standardized credit-to-cash workflows, segregation of duties through role-based permissions, and automated escalation rules for dispute resolution and overdue accounts. NICE inContact RadiusOne AR Suite AR Automation implementation aligns application configuration, user access governance, and operational processes to support enterprise accounts receivable functions.
|
|
|
|
|
ERP Financial | ERP |
|
2017 | 2017 |
|
NICE inContact United States HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Greenhouse | Legacy | Greenhouse ATS | Applicant Tracking System | HCM | n/a | 2020 | 2020 |
In 2020, NICE inContact United States implemented Greenhouse ATS. NICE inContact United States uses Greenhouse ATS as its Applicant Tracking System to publish vacancies on the corporate careers site and accept candidate applications directly through the website.
The deployment centers on core applicant tracking capabilities, including job posting orchestration, candidate pipeline management, interview scheduling, structured interview scorecards, and requisition approval workflows. Configuration work emphasized embedding job listings on the careers page, aligning application form fields with hiring criteria, and establishing recruiter and hiring manager permissioning.
Operational coverage focuses on talent acquisition and hiring managers across the United States, supporting requisition creation, candidate evaluation, interview orchestration, and offer processing. Governance established role based access, stage based pipeline controls, and standardized interview evaluation protocols to ensure consistent hiring workflows.
Greenhouse ATS provides reporting and analytics for candidate flow and time in stage to support operational visibility for talent acquisition leaders. The implementation positions NICE inContact United States Greenhouse ATS Applicant Tracking System to centralize recruiting workflows and candidate lifecycle management.
|
|
|
|
|
Core HR | HCM |
|
2020 | 2020 |
|
|
|
|
|
Payroll Tax Compliance | HCM |
|
2018 | 2018 |
|
|
|
|
|
Payroll | HCM |
|
2020 | 2020 |
|
|
|
|
|
Talent Assessment | HCM |
|
2019 | 2019 |
|
|
|
|
|
Workforce Management | HCM |
|
2020 | 2020 |
|
NICE inContact United States Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, NICE inContact United States deployed Adobe Connect to support web-based customer and partner interactions. Adobe Connect is used as an Audio Video and Web Conferencing application on NICE inContact's public website to provide hosted virtual meeting and webinar access for external audiences.
The implementation leverages Adobe Connect capabilities such as persistent virtual meeting rooms, webinar pages, attendee management, screen sharing, content sharing, and recording for on-demand playback. Adobe Connect was configured to surface embedded meeting interfaces on marketing and support pages, enabling synchronous audio and video sessions and asynchronous access to recorded sessions and shared assets.
Operational scope centers on external-facing communications and customer engagement through the NICE inContact website, impacting customer support, partner relations, and product marketing functions. Governance emphasis is on web content placement, session access controls, and technology ownership by the web and communications teams to manage live events and recordings.
|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2020 | 2020 |
|
|
|
|
|
Collaboration | Collaboration |
|
2013 | 2013 |
|
|
|
|
|
Collaboration | Collaboration |
|
2018 | 2018 |
|
|
|
|
|
PBX, VoiP and Phone Systems | Collaboration |
|
2021 | 2021 |
|
NICE inContact United States CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2015 | 2015 |
|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Support | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2015 | 2015 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
NICE inContact United States ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2016 | 2016 |
|
|
|
|
|
IT Service Management | ITSM |
|
2019 | 2019 |
|
NICE inContact United States TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
|
NICE inContact United States PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2020 | 2020 |
|
|
|
|
|
Transactional Email | PaaS |
|
2021 | 2021 |
|
NICE inContact United States IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
NICE inContact United States CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Web Application Firewalls (WAF) | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at NICE inContact United States
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
VP Human Resources | VP | HR | |
|
|
|
Global Human Resources Director | Director | HR | |
|
|
|
Director of HR Operations | Director | HR | |
|
|
|
Head of HR, Corporate Services | Director | HR | |
|
Apps Being Evaluated by NICE inContact United States Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from NICE inContact United States IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the NICE inContact United States digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD NICE inContact United States Technographics
NICE inContact United States is a Communications organization based in United States,
with around 6500 employees and annual revenues of $1.80 billion.
NICE inContact United States operates a diverse technology stack with applications such as
RadiusOne AR Suite, Greenhouse ATS and Adobe Connect,
covering areas like AR Automation, Applicant Tracking System and Audio Video and Web Conferencing.
NICE inContact United States has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as HighRadius, Greenhouse and Adobe Systems.
NICE inContact United States recently adopted applications including
RadiusOne AR Suite in 2021, Counterpath Bria in 2021 and Zendesk Service in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of NICE inContact United States’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates NICE inContact United States’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete NICE inContact United States technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.