NIC+ZOE
323 Speen St Ste 2,
Natick, 1760, MA,
United States
Natick, 1760, MA,
United States
1 508-651-0000
Retail
NIC+ZOE Technographics
NIC+ZOE Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by NIC+ZOE and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 NIC+ZOE employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that NIC+ZOE has purchased the following applications: Apple Pay for Payment Processing in 2020, Heartland Retail for Point Of Sale in 2015, Zendesk Chat for Chatbots and Conversational AI in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems NIC+ZOE is running and its propensity to invest more and deepen its relationship with Apple , Heartland, a Global Payments Company , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing NIC+ZOE revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for NIC+ZOE intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
NIC+ZOE Tech Stack and Enterprise Applications
NIC+ZOE ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Apple | Legacy | Apple Pay | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, NIC+ZOE implemented Apple Pay on its website to extend consumer payment options for its online storefront. Apple Pay is deployed as a Payment Processing capability that integrates into the web checkout experience for desktop and mobile browsers, aligning wallet authentication with existing ecommerce flows.
The implementation covered client side payment collection, tokenization of card credentials, and browser based wallet authentication to authorize transactions without direct handling of raw card numbers on the site. Apple Pay was configured as a visible payment option in the checkout UI and instrumented to hand off payment tokens to the merchant payment processing pipeline.
Operationally the work focused on the ecommerce and payments functions of the business, updating checkout workflows and payment acceptance rules to include wallet based authorizations. The integration is scoped to the public website checkout and ties into NIC+ZOE order capture and payment routing processes so payments authorized via Apple Pay flow into existing reconciliation paths.
Governance changes included updated payment handling procedures, merchant configuration reviews, and revised operational workflows for order payment verification to account for tokenized wallet payments. Training and process documentation addressed how Apple Pay authorizations surface in order management and finance processes to ensure consistent settlement and exception handling.
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NIC+ZOE ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Heartland, a Global Payments Company | Legacy | Heartland Retail | Point Of Sale | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, NIC+ZOE implemented Heartland Retail. The deployment used Heartland Retail, a Point Of Sale application from Heartland, a Global Payments Company, to consolidate front-of-store transaction processing and retail operations.
The implementation configured Heartland Retail modules for sales transaction processing, inventory management, SKU and barcode controls, and store-level reporting. It included Heartland payment processing capabilities to manage card acceptance, receipts, and checkout workflows, and emphasized cashier transaction flows, tax and pricing profiles, and inventory synchronization to support merchandising operations.
Operational coverage focused on NIC+ZOE retail locations across the United States, applied to store staff, merchandising, and store management functions, with role-based access and register configuration for multi-site retail operations. Governance centered on centralized back-office administration for pricing and reporting, phased store rollout sequencing, and training on register procedures and inventory reconciliation, and NIC+ZOE is listed as a customer on the vendor site.
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NIC+ZOE AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014, NIC+ZOE implemented Zendesk Chat on their website. NIC+ZOE deployed Zendesk Chat as a Chatbots and Conversational AI application to support online customer service and shopper engagement on its United States ecommerce storefront for a 100 employee retail organization.
The deployment uses the Zendesk Chat client side widget delivered from the vendor SaaS platform, with configuration focused on conversational modules such as the live chat interface, proactive messaging, canned responses, visitor context and chat transcripts. Operational ownership was aligned to ecommerce and customer service teams, with workflows for agent routing and conversation handoff and retention of session history in the Zendesk Chat backend to support follow up and case creation.
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NIC+ZOE Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2019 | 2019 |
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NIC+ZOE eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce Fraud Protection | eCommerce |
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2021 | 2021 |
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eCommerce | eCommerce |
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2020 | 2020 |
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eCommerce | eCommerce |
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2021 | 2021 |
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Personalization and Product Recommendations | eCommerce |
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2020 | 2020 |
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Shipping Management | eCommerce |
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2021 | 2021 |
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NIC+ZOE CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Loyalty | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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NIC+ZOE IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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NIC+ZOE CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs), Archive as a Service (AaaS) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at NIC+ZOE
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by NIC+ZOE Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from NIC+ZOE IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the NIC+ZOE digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD NIC+ZOE Technographics
NIC+ZOE is a Retail organization based in United States,
with around 100 employees and annual revenues of $10.0 million.
NIC+ZOE operates a diverse technology stack with applications such as
Apple Pay, Heartland Retail and Zendesk Chat,
covering areas like Payment Processing, Point Of Sale and Chatbots and Conversational AI.
NIC+ZOE has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Apple, Heartland, a Global Payments Company and Zendesk.
NIC+ZOE recently adopted applications including
Riskified Chargeback Guarantee in 2021, Flow Commerce in 2021 and DHL EasyShip in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of NIC+ZOE’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates NIC+ZOE’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete NIC+ZOE technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.