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● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

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● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

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Nordstrom Card Services
Location
13531 E Caley Ave,
Englewood, 80111, CO,
United States
Website
https://www.nordstromcard.com/
Phone
1 800-964-1800
Artw industry
Professional Services
Employee
Revenue

Nordstrom Card Services Technographics

Nordstrom Card Services Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Nordstrom Card Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 120 Nordstrom Card Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Nordstrom Card Services has purchased the following applications: Exela TransCentra for Payment Processing in 2017, Acoustic Analytics (formerly IBM Tealeaf) for Customer Analytics in 2009, NTT Enterprise Cloud for Application Hosting and Computing Services in 2018 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Nordstrom Card Services is running and its propensity to invest more and deepen its relationship with Exela Technologies , Acoustic , Verint Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Nordstrom Card Services revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Nordstrom Card Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Nordstrom Card Services Tech Stack and Enterprise Applications

Nordstrom Card Services ERP
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Exela Technologies Legacy Exela TransCentra Payment Processing ERP n/a 2017 2017
In 2017, Nordstrom Card Services implemented Exela TransCentra as its Payment Processing platform, engaging Exela Technologies for delivery. The rollout centered on operationalizing payment intake and dispute workflows within Payment Operations and the On-Us Disputes function, with a clear focus on EDI and mail check handling and case lifecycle management. Exela TransCentra was configured to support returned EDI and mailed checks screening, investigation and processing of Debit Card and ACH fraudulent disputes initiated by RFIs, high dollar Credit Balance Refund requests, and On-Us Disputes queue management. Functional capabilities implemented included case management and research workflows, automated queue processing to meet mandated time frames, manual review screens for locating account payments, and cross-training workflows to ensure coverage across multiple payment processes. The implementation integrated operational touchpoints across Service Center, Fraud, Account Services, store Service Experience, and Loss Prevention to resolve disputes and verify account responsibilities, and incorporated feedback loops with Legal and Compliance to embed federal regulation checks into dispute adjudication. Operational coverage extended through Payment Operations specialists and On-Us Dispute Specialists, and was reinforced by internal rotations through Credit Risk, Operations Integrations, Internal Audit, and IT to align system use with broader operational controls. Governance changes included department level process development to ensure cases remained compliant and equitable, training and onboarding protocols for new On-Us Dispute Specialists, and continuous queue management practices to close cases within mandated windows. Explicit outcomes cited by operational staff included preventing customer escalations and improving the customer experience through tighter dispute resolution workflows and compliance-aligned decisioning.
Nordstrom Card Services CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Acoustic Legacy Acoustic Analytics (formerly IBM Tealeaf) Customer Analytics CRM n/a 2009 2009
Customer Experience CRM 2009 2009
Tag Management CRM 2020 2020
Nordstrom Card Services IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
NTT Group Legacy NTT Enterprise Cloud Application Hosting and Computing Services IaaS n/a 2018 2018
Application Hosting and Computing Services IaaS 2024 2024
Cloud Storage IaaS 2022 2022
Content Delivery Network IaaS 2017 2017
Content Delivery Network IaaS 2021 2021
Digital Workspace IaaS 2012 2012

IT Decision Makers and Key Stakeholders at Nordstrom Card Services

First Name Last Name Title Function Department Email Phone
No data found
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Apps Being Evaluated by Nordstrom Card Services Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Nordstrom Card Services IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Nordstrom Card Services digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Nordstrom Card Services Technographics
Nordstrom Card Services is a Professional Services organization based in United States, with around 120 employees and annual revenues of $15.0 million.
Nordstrom Card Services operates a diverse technology stack with applications such as Exela TransCentra, Acoustic Analytics (formerly IBM Tealeaf) and NTT Enterprise Cloud, covering areas like Payment Processing, Customer Analytics and Application Hosting and Computing Services.
Nordstrom Card Services has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Exela Technologies, Acoustic and NTT Group.
Nordstrom Card Services recently adopted applications including Microsoft Azure Cloud Services in 2024, Amazon S3 in 2022 and Fastly in 2021, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Nordstrom Card Services’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Nordstrom Card Services’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Nordstrom Card Services technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.