Northumbrian Water
Northumbria House, Abbey Rd, Pity Me,
Durham, DH1 5FJ,
United Kingdom
Durham, DH1 5FJ,
United Kingdom
44 34 5733-5566
Utilities
Northumbrian Water Technographics
Northumbrian Water Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Northumbrian Water and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3128 Northumbrian Water employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Northumbrian Water has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2013, Oracle E-Business Suite HRMS for Core HR in 2013, IBM Maximo for Enterprise Asset Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Northumbrian Water is running and its propensity to invest more and deepen its relationship with Oracle , UKG , IBM or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Northumbrian Water revenues, which have grown to $926.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Northumbrian Water intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Northumbrian Water Tech Stack and Enterprise Applications
Northumbrian Water ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2013 | 2013 |
In 2013 Northumbrian Water implemented Oracle E-Business Suite as its ERP Financial platform across HR and finance functions. The deployment targeted core human resources and financial process consolidation, positioning Oracle E-Business Suite for integrated payroll and finance operations within the utility.
The implementation included Oracle E-Business Suite modules for HR, Payroll, Time and Labor, Workflow, Learning Management, Self-Service, and Oracle Finance. A named super-user role executed cross-system administration and operational configuration on HR and in-house systems, supporting day to day payroll runs, time capture, learning administration, and employee self-service configuration within Oracle E-Business Suite.
Integrations and coexisting systems were explicitly managed, with Kronos used for time capture and Lumesse Talentlink used for talent management, alongside in-house applications. These integrations linked Time and Labor to Kronos and linked talent workflows to Lumesse Talentlink, maintaining transactional continuity between HR operational systems and Oracle Finance for payroll accounting.
Governance centered on a super-user model and Workflow module driven approval routing, enabling centralized change control and operational ownership within HR and payroll teams. The configuration emphasized role based administration, workflow orchestration for approvals, and ongoing super-user stewardship across Oracle E-Business Suite and connected HR systems.
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Payment Processing | ERP |
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2011 | 2011 |
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Northumbrian Water HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite HRMS | Core HR | HCM | n/a | 2013 | 2013 |
In 2013, Northumbrian Water implemented Oracle E-Business Suite HRMS. The deployment targeted Core HR capabilities on the R12 platform and centered on a bespoke HR Performance and Appraisal system alongside the Oracle eBusiness Suite HR and Payroll module for the Northumbrian Water Group.
The implementation covered planning, design, development and deployment of the new appraisal workflow, with configuration of custom forms and reports to capture appraisal data. Development work included BI reports supporting performance bonus calculations, standardization of coding standards for the bespoke appraisal components, and performance tuning of new and existing PL/SQL and application logic.
Delivery activities documented in the engagement show close collaboration with the BA Group and end users to define requirements and resolve functional issues, and regular coordination with the DBA team to release patches and updates on R12. Testing and release control included production of detailed technical specifications, roll out and back out documentation, unit test plans, execution of unit and system testing, and support for user acceptance testing and user training.
Governance and operational controls were formalized through standardized coding practices, documented test plans, and structured rollout procedures, with business analysts and HR users involved in formalizing UI design and acceptance criteria. Troubleshooting, identification of improvement areas, and proposals for increased auditing were part of the support and stabilization phase.
Operational scope focused on HR and payroll business functions, specifically performance management and bonus reporting within Northumbrian Water Group, with Oracle E-Business Suite HRMS providing the core HR application platform.
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Payroll | HCM |
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2013 | 2013 |
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Time and Attendance | HCM |
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2016 | 2016 |
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Workforce Management | HCM |
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2011 | 2011 |
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Northumbrian Water ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Maximo | Enterprise Asset Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019 Northumbrian Water began the Intelligent Asset Management Programme and deployed IBM Maximo as its Enterprise Asset Management platform. The implementation focused on delivering a new Asset Management System configured for asset lifecycle management, integrated planning and scheduling, and a document repository, using a DevOps and Agile delivery approach.
The IBM Maximo deployment included functional modules for asset management, planning and scheduling, document management and support for three mobile applications to enable field operations. Design work encompassed user research, personas, impact mapping, user stories, acceptance criteria and test cases, with interface definition and data mapping specified for each integration point.
Integrations explicitly implemented as part of the E2E solution included the Oracle Scheduler OFS and a SharePoint document repository, and the architecture supported synchronous and asynchronous interfaces to three mobile applications. Operational coverage extended across Northumbrian Water Group teams responsible for asset maintenance, planning and field execution, with the solution designed for cross-team collaboration and end to end testing.
Governance and delivery were run through an Agile framework, with a dedicated Agile Business Analyst and Scrum Master managing sprint ceremonies, backlog refinement, sprint boards and burndown reporting. The role also managed the supplier relationship with IBM as system integration partner, coordinated defect lifecycle management through E2E testing and handled inter-team dependencies and impediment removal.
Deliverables and achievements stated by the programme included successful delivery of a brand new platform for asset management, planning and scheduling, document management and three mobile applications, effective resolution of critical and blocker defects with tracked testing, and active management of the IBM supplier relationship to help resolve commercial issues and secure value for Northumbrian Water Group.
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Field Service Management | ERP Services and Operations |
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2014 | 2014 |
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Field Service Management | ERP Services and Operations |
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2017 | 2017 |
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Northumbrian Water Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2013 | 2013 |
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Analytics and BI | Analytics and BI |
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2014 | 2014 |
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Northumbrian Water CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2013 | 2013 |
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Customer Engagement | CRM |
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2023 | 2023 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2021 | 2021 |
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Utilities Customer Care and Billing | CRM |
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2017 | 2017 |
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Northumbrian Water ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Northumbrian Water PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Northumbrian Water IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Single Sign-On (SSO) | IaaS |
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2020 | 2020 |
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Northumbrian Water CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Network Detection and Response (NDR) | CyberSecurity |
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2010 | 2010 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Northumbrian Water
| First Name | Last Name | Title | Function | Department | Phone | |
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Finance Director | Director | Finance | |
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Head of HR Operations | Director | HR | |
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Head of People Transformation | Director | HR | |
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Information Systems Team Leader | Manager | IT | |
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Head of IS Service & Operations | Director | Finance | |
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Financial Accounting Manager | Manager | Finance | |
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Head of Commercial Asset Services | Director | Investment | |
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CIO | CXO | Finance | |
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Group HR Director | Director | HR | |
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Human Resources Business Partner | Manager | HR | |
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Workforce Optimisation Manager | Manager | HR | |
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HR Business Partner | Manager | HR | |
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Group HR Director | Director | HR | |
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Head of People Services | Director | HR | |
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Head of Talent and Training | Director | HR | |
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Senior IT Project Manager | Manager | IT | |
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Head of IT Service Operations & Resourcing | Director | Procurement | |
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Research and Data Manager | Manager | IT | |
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IT Programme Management Office | CXO | IT | |
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Asset Director | Director | Operations | |
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Asset Manager | Manager | Operations | |
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Asset manager | Manager | Operations | |
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Regional Maintenance Manager | Manager | Finance | |
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Regional Maintenance Manager | Manager | Finance | |
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Fleet Manager | Manager | Supply Chain | |
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Head of Wastewater Service Planning, Quality and Performance | Director | Finance | |
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Asset manager | Manager | Operations | |
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CFO | CXO | Finance | |
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Financial Systems Team Leader | Manager | IT | |
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Strategic Planning Manager | Manager | Operations | |
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Apps Being Evaluated by Northumbrian Water Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Northumbrian Water IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Northumbrian Water digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Northumbrian Water Technographics
Northumbrian Water is a Utilities organization based in United Kingdom,
with around 3128 employees and annual revenues of $926.0 million.
Northumbrian Water operates a diverse technology stack with applications such as
Oracle E-Business Suite, Oracle E-Business Suite HRMS and IBM Maximo,
covering areas like ERP Financial, Core HR and Enterprise Asset Management.
Northumbrian Water has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and IBM.
Northumbrian Water recently adopted applications including
Microsoft Azure Monitor in 2021, Cloudflare CDN in 2021 and Twilio Sendgrid in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Northumbrian Water’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Northumbrian Water’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Northumbrian Water technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.