Rochester, 55901, MN,
United States
Northwest Dental Group Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Northwest Dental Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 290 Northwest Dental Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Northwest Dental Group has purchased the following applications: VoiceStack for PBX, VoiP and Phone Systems in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Northwest Dental Group is running and its propensity to invest more and deepen its relationship with VoiceStack or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Northwest Dental Group revenues, which have grown to $64.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Northwest Dental Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| VoiceStack | Legacy | VoiceStack | PBX, VoiP and Phone Systems | Collaboration | n/a | 2023 | 2023 |
In 2023, Northwest Dental Group implemented VoiceStack as its PBX, VoiP and Phone Systems solution for the Rochester, Minnesota practice to prioritize front-office performance, CRM and patient communications. The deployment was explicitly focused on converting incoming patient enquiries into appointments and on surfacing high-value treatment opportunities through improved call handling and intake workflows.
VoiceStack was configured to support inbound call handling and agent call workflows with telephony event capture, call recording and real-time call analytics tied to appointment conversion processes. The implementation emphasized integration of VoiceStack call data into CRM driven patient communications and scheduling workflows to ensure call outcomes were actionable for front-desk staff.
Integration with analytics and marketing attribution was implemented as described by the vendor, linking VoiceStack call events to marketing attribution and reporting systems to close the loop between marketing touchpoints and phone-driven conversions. Operational coverage centered on front-desk, patient intake and scheduling teams, aligning telephony configuration with clinical scheduling and revenue capture functions.
The vendor case study reports tangible outcomes, noting first-enquiry conversion rose to 85%, new patient bookings increased by 15%, and the system improved identification of high-value treatment opportunities. These results are presented by the vendor as the primary measures of VoiceStack impact on patient acquisition and front-office effectiveness.
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