About the Customer
NRGi Denmark's energy company with 1,200 employees, composed of a distribution system operation, a heating company, a renewables business, and a retail company, supplies electricity to more than 220,000 Danish households. The company actively contribute to the realization of the climate and energy policy objectives and will lead the transition to a smart, sustainable society.
Scope and Challenges
NRGi partnered with Wipro which will design, build, host and deploy a Customer Information System (CIS) as a Platform as a Service (PaaS) model. The CIS as a Service” solution is based on Oracle’s Customer Care and Billing platform, Meter Data Management platform and Oracle CX Solutions. The platform will drive the digital transformation at NRGi to enable the utility company to become more customer-centric and acquire more customers.
Outcome and Implications
In addition, this IT platform will enable NRGI to offer CIS services to other small to medium sized utility companies in Denmark through a ‘Service Bureau’ model, to boost its revenue growth. The new IT platform will help NRGi comply with the new 'wholesale model' requirements in the Danish Electricity Market and also lay the foundation for future digital initiatives. It will also enhance the user experience for NRGi's end customers.
“We have been looking to develop new CRM platform that can offer a tool for simpler and more efficient communication with our customers. We are happy to have Wipro
as our IT partner as the company is one of the best system integrators of Oracle Solutions and has one of the most comprehensive portfolios of solutions
in the industry." -said Gert Rieder, CEO of NRGi Infrastructure AS.
“We are delighted to have been chosen as NRGi’s IT partner. We are confident that our extensive domain experience in the energy and utility sector along
with our expertise in the integration of Oracle solutions will help us enable NRGi’s growth objectives.” -said Carl-Henrik Hallström, Head of Nordic Region, Wipro Limited.
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