NRGi Technographics
NRGi Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by NRGi and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1100 NRGi employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that NRGi has purchased the following applications: Microsoft 365 for Collaboration in 2021, Umbraco CMS for Web Content Management in 2013, Oracle CX Cloud for Customer Experience in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems NRGi is running and its propensity to invest more and deepen its relationship with Microsoft , Momentive (formerly SurveyMonkey) , Umbraco or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing NRGi revenues, which have grown to $317.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for NRGi intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
NRGi Tech Stack and Enterprise Applications
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
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Survey and Questionnaire | Collaboration |
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2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Umbraco | Legacy | Umbraco CMS | Web Content Management | Content Management | n/a | 2013 | 2013 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle CX Cloud | Customer Experience | CRM | Wipro | 2016 | 2017 |
In 2016, NRGi engaged Wipro to design, build and host Oracle CX Cloud as the cornerstone of a new Customer Information System, positioning the platform within the Customer Experience category. The initiative targeted a consolidated solution for CRM, Billing and Service Bureau operations to address regulatory change and customer transparency in the Danish electricity market.
Wipro implemented a CIS as a Service architecture on a Platform as a Service model, using Oracle Customer Care and Billing, Oracle Meter Data Management and Oracle CX Solutions as the functional stack. Functional capabilities implemented included customer care and billing orchestration, meter data management, and customer experience workflows, delivered through a hosted PaaS configuration to centralize operational processing and customer interactions.
The deployment integrated CRM, billing and meter data management capabilities into a unified platform to support NRGi’s service bureau ambitions, enabling the company to provide CIS services to small and medium sized utilities in Denmark. Operational coverage focused on NRGi’s Danish operations, with the platform explicitly designed to meet the Danish Electricity Market wholesale model requirements and to support future digital initiatives across customer service and commercial teams.
Governance and delivery followed a multi-year engagement model with Wipro as the system integrator, responsible for design, build, hosting and deployment of the Oracle CX Cloud based CIS. The program aimed to enhance end-customer experience, increase customer centricity and create a commercial service bureau offering to drive market growth, with an explicit company goal to double turnover in five years and a hosted commercial model that reduces the need for large upfront investments.
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Customer Support | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Tag Management | CRM |
|
2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Robotic Process Automation | PaaS |
|
2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
|
2022 | 2022 |
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IT Decision Makers and Key Stakeholders at NRGi
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by NRGi Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||