NSS Labs
206 Wild Basin Road Building A, Suite 200,
Austin, 78746, TX,
United States
Austin, 78746, TX,
United States
1 512-485-1144
Communications
NSS Labs Technographics
NSS Labs Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by NSS Labs and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 NSS Labs employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that NSS Labs has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2017, Oracle NetSuite CRM for CRM in 2010, Atlassian Jira Service Desk for IT Service Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems NSS Labs is running and its propensity to invest more and deepen its relationship with Cisco Systems , Microsoft , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing NSS Labs revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for NSS Labs intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
NSS Labs Tech Stack and Enterprise Applications
NSS Labs Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, NSS Labs implemented Cisco Webex Meetings to provide an Audio Video and Web Conferencing capability for its communications stack. The deployment centered on embedding Cisco Webex Meetings on the corporate website to surface meeting access points for external stakeholders while also provisioning accounts for internal teams, establishing a unified conferencing channel across the organization.
The implementation included standard Cisco Webex Meetings functional modules such as multi-party video, screen sharing, recording, scheduling and meeting controls, configured to support both externally facing briefings and internal collaboration. Governance emphasized centralized user provisioning and meeting administration, with web-embedded meeting links and scheduling workflows used to streamline event access directly from the NSS Labs website.
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Collaboration | Collaboration |
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2015 | 2015 |
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NSS Labs CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite CRM | CRM | CRM | n/a | 2010 | 2010 |
In 2010, NSS Labs implemented Oracle NetSuite CRM to establish a centralized customer management platform. The NSS Labs Oracle NetSuite CRM deployment targeted core commercial functions in the communications business, including sales, marketing, and customer support, and served as the primary system for customer lifecycle management and pipeline visibility. This implementation positioned CRM as the canonical record for accounts and contacts across the organization.
Configuration work centered on standard CRM functional modules consistent with the CRM category, including contact and lead management, opportunity management, activity tracking, case management, campaign management, and reporting dashboards. The deployment included custom account hierarchies, tailored data fields, role based access controls, and workflow automation to align record structures and approval paths with NSS Labs sales and support processes. Reporting and dashboard configuration emphasized cross functional visibility into pipeline and case activity for sales and support leadership.
The solution was deployed as an Oracle NetSuite CRM cloud hosted SaaS instance, consolidating customer records into a single system of record accessible to distributed teams. The architecture emphasized centralized data models and browser based access to support day to day commercial operations without on premise infrastructure changes. Operational coverage focused on commercial user groups rather than product engineering or manufacturing functions.
Governance established data ownership rules, user role profiles, and standardized sales and support workflows to drive consistent process execution. Rollout practices inferred from the implementation included staged adoption across departments, targeted user training, and configuration controlled through administrative change processes. Ongoing administration responsibilities centered on CRM configuration, user provisioning, and maintaining aligned sales and support processes.
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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NSS Labs ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2018 | 2018 |
In 2018, NSS Labs implemented Atlassian Jira Service Desk as its primary IT Service Management channel. Atlassian Jira Service Desk is deployed as a website-facing service on nsslabs.com, serving external customer inquiries alongside internal IT support for the United States-based communications firm.
The deployment focuses on core IT Service Management workflows including incident management, service request fulfillment, a service catalog and a self-service portal, with configured SLA rules, queueing and workflow automation to route and prioritize tickets. Governance is organized around centralized IT ownership and defined request types and escalation paths, with role-based access and reporting configured to support service desk operations and business function accountability.
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NSS Labs PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2012 | 2012 |
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Transactional Email | PaaS |
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2017 | 2017 |
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NSS Labs IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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NSS Labs CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Network Detection and Response (NDR) | CyberSecurity |
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2025 | 2025 |
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IT Decision Makers and Key Stakeholders at NSS Labs
| First Name | Last Name | Title | Function | Department | Phone | |
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CEO | CXO | Finance | |
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Vice President Marketing | VP | Marketing | |
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CTO | CXO | Finance | |
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Apps Being Evaluated by NSS Labs Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from NSS Labs IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the NSS Labs digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD NSS Labs Technographics
NSS Labs is a Communications organization based in United States,
with around 100 employees and annual revenues of $10.0 million.
NSS Labs operates a diverse technology stack with applications such as
Cisco Webex Meetings, Oracle NetSuite CRM and Atlassian Jira Service Desk,
covering areas like Audio Video and Web Conferencing, CRM and IT Service Management.
NSS Labs has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Cisco Systems, Oracle and Atlassian.
NSS Labs recently adopted applications including
Keysight CyPerf in 2025, Salesforce Sales Cloud in 2021 and Google Cloud Platform (GCP) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of NSS Labs’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates NSS Labs’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete NSS Labs technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.