New York City Housing Authority (NYCHA)
250 Broadway,
New York, 10007, NY,
United States
New York, 10007, NY,
United States
1 212-306-3355
Government
New York City Housing Authority (NYCHA) Technographics
New York City Housing Authority (NYCHA) Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by New York City Housing Authority (NYCHA) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 13000 New York City Housing Authority (NYCHA) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that New York City Housing Authority (NYCHA) has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2012, IBM Maximo for Enterprise Asset Management in 2021, Wufoo Forms for Customer Experience in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems New York City Housing Authority (NYCHA) is running and its propensity to invest more and deepen its relationship with Oracle , IBM , Interloc Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing New York City Housing Authority (NYCHA) revenues, which have grown to $3.84 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for New York City Housing Authority (NYCHA) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
New York City Housing Authority (NYCHA) Tech Stack and Enterprise Applications
New York City Housing Authority (NYCHA) ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2012 | 2012 |
In 2012, New York City Housing Authority implemented Oracle E-Business Suite as its ERP Financial system to centralize core financial processing across the authority. The Oracle E-Business Suite deployment addressed financial modules typical of ERP Financial implementations, including general ledger and fixed asset accounting, to support fund accounting and capital project accounting needs tied to public housing operations. The implementation emphasized configuration of financial hierarchies and chart of accounts to align municipal funding streams with operational expense tracking.
NYCHA developed a process to integrate MAXIMO with Oracle E-Business Suite, enabling transfer of asset, work order and cost data from maintenance and facilities management into the finance system. The integration relied on structured interfaces to populate fixed asset registers and to post work order costs into financial ledgers, aligning asset management workflows with procurement and accounting processes. Governance for the integration brought finance and asset management stakeholders together to define data mappings, reconciliation cycles and operational controls for ongoing interface maintenance.
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New York City Housing Authority (NYCHA) ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Maximo | Enterprise Asset Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2020, New York City Housing Authority implemented IBM Maximo as its Enterprise Asset Management platform. NYCHA manages 700,000 apartments, 1.5 million unique assets, and processes over 100,000 work order transactions a day, a scale that exposed the limits of a 100% paper based maintenance process and manual assignment workflows.
The deployment integrated a Mobile Informer custom mobility solution directly inside IBM Maximo, delivering mobile work order management from creation to closing, offline first functionality, automatic data synchronization, photo capture, and tailored user roles and permission settings. IBM Maximo remained the central Enterprise Asset Management system, and Mobile Informer leveraged native Maximo capabilities so the mobile layer operated without additional middleware or new failure points.
Architecturally the implementation preserved the standard Maximo infrastructure to ensure scalability and to mitigate load management concerns for very large data sets. Operational coverage extended across field trades and supervisors, enabling field technicians to update and close work orders in real time, and allowing supervisors to assign work remotely from mobile devices.
Governance emphasized role based access and a focused training approach to smooth adoption among skilled workers and supervisors. After one year the initiative reported millions of dollars in return on investment, thousands of labor hours saved from reduced manual data entry, improved public relations, and significant reductions in work order processing time, in some cases shortening six month delays to same day service.
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Field Service Management | ERP Services and Operations |
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2021 | 2021 |
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New York City Housing Authority (NYCHA) CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Wufoo | Legacy | Wufoo Forms | Customer Experience | CRM | n/a | 2015 | 2015 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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New York City Housing Authority (NYCHA) Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2020 | 2020 |
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New York City Housing Authority (NYCHA) Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2013 | 2013 |
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New York City Housing Authority (NYCHA) ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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New York City Housing Authority (NYCHA) Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Trading Platform | Investment Management |
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2011 | 2012 |
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New York City Housing Authority (NYCHA) TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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FX and Currency Management | TRM |
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2018 | 2018 |
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Risk Management | TRM |
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2009 | 2009 |
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New York City Housing Authority (NYCHA) IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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New York City Housing Authority (NYCHA) CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at New York City Housing Authority (NYCHA)
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by New York City Housing Authority (NYCHA) Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from New York City Housing Authority (NYCHA) IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the New York City Housing Authority (NYCHA) digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD New York City Housing Authority (NYCHA) Technographics
New York City Housing Authority (NYCHA) is a Government organization based in United States,
with around 13000 employees and annual revenues of $3.84 billion.
New York City Housing Authority (NYCHA) operates a diverse technology stack with applications such as
Oracle E-Business Suite, IBM Maximo and Wufoo Forms,
covering areas like ERP Financial, Enterprise Asset Management and Customer Experience.
New York City Housing Authority (NYCHA) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, IBM and Wufoo.
New York City Housing Authority (NYCHA) recently adopted applications including
IBM Maximo in 2021, Informer UX Suite Mobility in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of New York City Housing Authority (NYCHA)’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates New York City Housing Authority (NYCHA)’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete New York City Housing Authority (NYCHA) technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.