O'Charley's
110 Coley Davis Rd,
Nashville, 37221, TN,
United States
Nashville, 37221, TN,
United States
1 615-662-4026
Leisure and Hospitality
O'Charley's Technographics
O'Charley's Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by O'Charley's and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3700 O'Charley's employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that O'Charley's has purchased the following applications: Oracle JD Edwards EnterpriseOne for ERP Financial in 2015, Outmatch Assess for Talent Assessment in 2014, Squirrel POS for Point Of Sale in 2000 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems O'Charley's is running and its propensity to invest more and deepen its relationship with Oracle , Outmatch , Squirrel Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing O'Charley's revenues, which have grown to $307.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for O'Charley's intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
O'Charley's Tech Stack and Enterprise Applications
O'Charley's ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle JD Edwards EnterpriseOne | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, O'Charley's implemented Oracle JD Edwards EnterpriseOne to consolidate core accounting and HR processes under the ERP Financial category. The deployment focused on Accounts Payable, Accounts Receivable, Payroll, Human Resources, Benefits, Financial Reporting, and Employee and Store data loads to support restaurant and corporate finance operations.
Configuration work centered on financial module programming and report automation, using Report Design Aid RDA and Form Design Aid FDA alongside Table I O operations, table conversions, C Business Functions and Named Event Rule NER logic. Create Form and Create Stream were used to design payment and check formats and to build scripted report split routines by Store, Area, Region and Concept, and the implementation included development and maintenance of Financial Reporting objects within Oracle JD Edwards EnterpriseOne.
Integrations were explicit to banking and BI workflows, with automated ACH processing for payroll garnishments and Accounts Payable vendor payments and an ePayables channel implemented with Bank of America. Report output was scripted to write to SharePoint folders, and Cognos was used downstream to process data for budgeting, planning and vendor sales reporting, with security administration managed for both JD Edwards and Cognos users.
Operational governance included ongoing enhancement and maintenance programming for JDE Financial Modules and security administration of application users, with the internal team owning most financial reporting and enhancement tasks. The project was delivered on time and within budget, and the implementation established automated vendor payment workflows, centralized financial reporting, and scripted distribution processes using Create Stream and SharePoint.
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O'Charley's HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Outmatch | Legacy | Outmatch Assess | Talent Assessment | HCM | n/a | 2014 | 2014 |
In 2014, O'Charley's deployed Outmatch Assess, a Talent Assessment application, to standardize pre-hire screening across front and back of house roles at its restaurants. The deployment targeted the ABRH footprint of over 200 locations across 17 Southern and Midwestern states, focusing on hourly positions that influence guest experience and check totals.
Implementation centered on developing job success profiles that identified work-related personality traits predictive of performance and longevity for server and back of house roles. Outmatch Assess delivered candidate job fit scores, personality reports, and structured interview guides, which were configured to surface hospitality traits such as guest focus, persuasiveness, and turnover risk. These modules created a consistent assessment workflow aligned to role-specific selection criteria.
Operational use mapped to high-volume hourly hiring, with the case study citing approximately 7,700 server hires and 12,500 hourly hires per year, making assessment throughput a core recruiting control point. Business functions impacted included talent acquisition, frontline management, and training, as hiring managers used assessment outputs to prioritize applicants and tailor onboarding and coaching conversations. The project documentation did not specify system integrators or third-party implementation partners.
Governance and process changes instituted a selection gate based on a job fit score, integrating Outmatch Assess scoring into day-to-day hiring decisions and recruiter workflows. Structured interview guides were embedded into manager-led interviews to reduce evaluator variability and to provide targeted probes for potential performance or retention risk areas. The approach added standardized tools and structure into recruiting and training processes to focus hiring on hospitality job success traits.
The vendor case study reports measurable outcomes tied to the Outmatch Assess deployment, including an average $0.31 increase per check for servers with high job fit scores, cited as $2.7M in increased annual sales. The study attributes a 9% reduction in hourly turnover, and it presents headline figures of $5.2M in ROI and $5M in turnover savings in summary materials while a detailed outcome line references $2.5M in annual turnover-related savings. These figures reflect the reported results of the Outmatch Assess implementation at O'Charley's.
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O'Charley's ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Squirrel Systems | Legacy | Squirrel POS | Point Of Sale | ERP Services and Operations | n/a | 2000 | 2000 |
In 2000, O'Charley's implemented Squirrel POS. The Squirrel POS Point Of Sale deployment was focused on supporting front-of-house transaction processing and order management across O'Charley's restaurant sites, provisioning store terminals and operator stations to handle dine-in ordering, takeout, and check splitting.
Functional modules implemented included point-of-sale order entry, table management, check and split-bill processing, menu configuration and pricing, and basic sales reporting. Squirrel POS provided cashier and server interfaces optimized for casual-dining workflows, with menu and modifier controls to support a revised menu mix and service sequencing.
Operational coverage emphasized restaurant operations including servers, cashiers, and managers, with site-level servers used for local menu control and transaction resilience. Governance and process changes centered on standardizing POS operating procedures, centralized menu update processes, and role-based terminal permissions for front-of-house and managerial staff, producing a clear link between O'Charley's, Squirrel POS, Point Of Sale, and restaurant operations.
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Point Of Sale | ERP Services and Operations |
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2016 | 2016 |
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O'Charley's Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2015 | 2015 |
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O'Charley's Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2014 | 2014 |
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O'Charley's eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Online Food Ordering System | eCommerce |
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2018 | 2018 |
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O'Charley's CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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O'Charley's IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2005 | 2005 |
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Cloud Storage | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at O'Charley's
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by O'Charley's Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from O'Charley's IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the O'Charley's digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD O'Charley's Technographics
O'Charley's is a Leisure and Hospitality organization based in United States,
with around 3700 employees and annual revenues of $307.0 million.
O'Charley's operates a diverse technology stack with applications such as
Oracle JD Edwards EnterpriseOne, Outmatch Assess and Squirrel POS,
covering areas like ERP Financial, Talent Assessment and Point Of Sale.
O'Charley's has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Outmatch and Squirrel Systems.
O'Charley's recently adopted applications including
Fastly in 2021, Cisco Webex Meetings in 2019 and Microsoft Azure Cloud Services in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of O'Charley's’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates O'Charley's’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete O'Charley's technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.