Oi
Rua do Lavradio, 71 2nd floor Centro district,
Rio De Janeiro, 20230-070,
Brazil
Rio De Janeiro, 20230-070,
Brazil
55 21 3131-2918
Communications
Oi Technographics
Oi Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Oi and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 18947 Oi employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Oi has purchased the following applications: TOTVS Microsiga Protheus for ERP Financial in 2017, Oracle Cloud HCM for Core HR in 2014, NetCracker BSS/OSS for OSS/BSS in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Oi is running and its propensity to invest more and deepen its relationship with TOTVS , Oracle , Nice Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Oi revenues, which have grown to $1.89 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Oi intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Oi Tech Stack and Enterprise Applications
Oi ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TOTVS | Legacy | TOTVS Microsiga Protheus | ERP Financial | ERP | n/a | 2017 | 2018 |
In 2017, Oi implemented TOTVS Microsiga Protheus as its ERP Financial platform to standardize retail point-of-sale and corporate finance workflows. The program targeted implementation across more than 800 Oi stores, with specific emphasis on PDV configuration and offline POS operations.
The deployment configured TOTVS Microsiga Protheus to deliver core ERP Financial capabilities including financial posting, accounts payable, accounts receivable, general ledger alignment with store transactions, and store-level inventory updates. Implementation work specifically included TOTVS PDV configuration to support offline transaction capture, local transaction buffering, and subsequent synchronization to central financial ledgers.
Architecturally the rollout used decentralized store PDV instances that operate independently when network connectivity is intermittent, complemented by centralized ERP instances for consolidated financial processing and reconciliation. The project notes identify Systems Analyst ERP Totvs resource involvement for PDV configuration and store rollout orchestration, indicating internal configuration ownership for POS-to-financial posting flows.
Governance focused on standardized PDV configuration templates and store onboarding procedures to ensure consistent financial posting and operational reliability during offline operation. The implementation positioned TOTVS Microsiga Protheus, an ERP Financial application, as the central system tying retail PDV activity to corporate finance and store operations.
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Oi HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM | Core HR | HCM | n/a | 2014 | 2014 |
In 2014, Oi implemented Oracle Cloud HCM as its Core HR platform to centralize HR administration, workforce records and reporting across the organization. Oracle Cloud HCM served as the primary application for HR management functions and for consolidating employee data to feed management and executive reporting.
Configurations emphasized workforce administration, headcount monitoring, turnover analysis and cost tracking, aligning Core HR data with strategic reporting workflows. The Oracle Cloud HCM deployment supported production of management reports and executive reports for internal and external stakeholders, and was responsible for statutory and investor-related disclosures and surveys including 20F, Reference Form, ISE BM&F BOVESPA, Balance of People, Social Responsibility Research, You SA and Anatel reporting.
Operational scope included HR, regional and internal customers, with a PMO of the Oracle HCM Cloud Project in Oi overseeing rollout, reporting workstreams and ongoing strategic alignment. The program provided strategic support to HR and business stakeholders, participated in organizational strategy initiatives and engaged in benchmarking through Sextant Leadership in 2016, maintaining responsibility for linking HR metrics to executive decision making.
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Workforce Management | HCM |
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2016 | 2016 |
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Oi ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NEC Corporation | Legacy | NetCracker BSS/OSS | OSS/BSS | ERP Services and Operations | n/a | 2013 | 2014 |
In 2013, Oi implemented NetCracker BSS/OSS as its OSS/BSS platform and appears on NetCracker's customer list from that year. NetCracker BSS/OSS was deployed to support Oi's OSS/BSS needs across its Brazilian communications operations.
The implementation focused on core OSS and BSS capabilities typical of the category, including billing and revenue management, customer care and CRM integration points, order management and service fulfillment, inventory and resource management, mediation and service provisioning. NetCracker BSS/OSS is described in the context of these converged operational support and business support functions, indicating a unified platform approach for both network and commercial workflows.
Architecturally the deployment reflects a modular OSS/BSS topology, with the NetCracker BSS/OSS platform providing functional modules and APIs to connect to network element mediation, provisioning systems, and front office customer management channels. Operational coverage centered on Oi's service operations, billing and customer care business functions within Brazil, aligning network operations and commercial systems under a single platform.
Governance and process alignment for the NetCracker BSS/OSS rollout emphasized centralized BSS ownership and cross functional workflows to operationalize order to cash and service assurance processes. The implementation narrative on NetCracker's customer list indicates Oi moved to a vendor provided OSS/BSS product to consolidate typical telco operational and commercial modules within a single platform.
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Oi Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2013 | 2014 |
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Analytics and BI | Analytics and BI |
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2021 | 2021 |
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Analytics and BI | Analytics and BI |
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2024 | 2024 |
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Oi Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2012 | 2013 |
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Oi CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2017 | 2017 |
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CRM | CRM |
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2008 | 2009 |
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Customer Experience | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics, Data Management Platform | CRM |
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2022 | 2022 |
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Oi IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Asset Management (ITAM) | IT Asset Management |
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2019 | 2019 |
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Oi ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2014 | 2014 |
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Oi PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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Oi IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Network Virtualisation | IaaS |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Oi
| First Name | Last Name | Title | Function | Department | Phone | |
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IT Director | Director | IT | |
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Cloud Services Manager | Manager | IT | |
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Business Intelligence Manager | Manager | IT | |
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Financial Planning and Analysis Manager | Manager | Finance | |
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Apps Being Evaluated by Oi Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Oi IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Oi digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Oi Technographics
Oi is a Communications organization based in Brazil,
with around 18947 employees and annual revenues of $1.89 billion.
Oi operates a diverse technology stack with applications such as
TOTVS Microsiga Protheus, Oracle Cloud HCM and NetCracker BSS/OSS,
covering areas like ERP Financial, Core HR and OSS/BSS.
Oi has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as TOTVS, Oracle and NEC Corporation.
Oi recently adopted applications including
IBM Tivoli Output Manager in 2024, Elastic Cloud in 2023 and Teads Platform in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Oi’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Oi’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Oi technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.