New Delhi, 110041,
India
Okaya Power Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Okaya Power and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 Okaya Power employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Okaya Power has purchased the following applications: Chat360 for Chatbots and Conversational AI in 2024, Microsoft 365 for Collaboration in 2023, Kwiqreply CRM for CRM in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Okaya Power is running and its propensity to invest more and deepen its relationship with Sumanel Technology , Microsoft , Kwiqreply or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Okaya Power revenues, which have grown to $170.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Okaya Power intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sumanel Technology | Legacy | Chat360 | Chatbots and Conversational AI | AI-Powered Application | n/a | 2024 | 2024 |
In 2024 Okaya Power deployed Chat360 as a website chatbot solution, positioning Chat360 under the Chatbots and Conversational AI category to handle customer engagement and pre-sales inquiries. Okaya Power uses Chat360 on its corporate website to provide interactive conversational access to product information and contact capture for its manufacturing business.
The implementation centers on an embedded web conversational widget, configured with intent-based flows, guided product discovery scripts, and FAQ automation to reduce manual touch for routine queries. Chat360 was configured for session persistence and contact capture workflows, and the deployment emphasizes conversational routing and scripted handoff to human channels when necessary.
Operational coverage is explicitly the public-facing website, where Chat360 supports customer engagement, lead generation, and initial triage of service requests. Responsibility for content and conversation flow maintenance is aligned with Okaya Power customer support and marketing functions, with regular updates to question-answer pairs and scripted flows to reflect product and service changes.
Governance focuses on conversation design ownership, content versioning, and monitoring of chat interactions to inform iterative dialog updates and escalation procedures. The narrative links Okaya Power, Chat360, Chatbots and Conversational AI, and customer engagement as the deployed solution and operational function on the website.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2023 | 2023 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Kwiqreply | Legacy | Kwiqreply CRM | CRM | CRM | n/a | 2023 | 2023 |
In 2023, Okaya Power implemented Kwiqreply CRM to centralize customer communications and lead handling across its India operations. Kwiqreply CRM is being used to manage WhatsApp-driven interactions for customer communications, lead capture and post-sales updates, reflecting deployment of a CRM-focused conversational channel for field and customer-facing teams.
Implementation signals point to configuration of WhatsApp API-based messaging and broadcast messaging modules, inferred from vendor and marketplace listings rather than a named vendor release. Configuration aligns with standard CRM functionality including contact and conversation management, lead assignment workflows and reusable message templates to support sustained customer engagement.
Operational coverage emphasizes sales, customer service and after-sales functions within Okaya Power India, with Kwiqreply CRM orchestrating messaging workflows and lead routing. Governance appears to include centralized messaging controls and broadcast scheduling to manage product communications and post-sales updates, enabling consistent customer touchpoints across channels.
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Tag Management | CRM |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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