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Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

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Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Olx Poland Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Guuru Legacy Guuru CX Platform Customer Experience CRM n/a 2023 2023
In 2023 Olx Poland implemented Guuru CX Platform, deploying Guuru's Expert Community Advice capability to augment its Customer Experience for marketplace customer support in Poland. The Guuru CX Platform was embedded as an operational layer within OLX Poland customer support to combine AI smart-routing with experienced OLX users answering buyer and seller questions in real time. Configuration centered on AI smart-routing and a community expert workflow, routing routine queries to trained community experts while reserving customer support agents for complex, account sensitive issues. The implementation included real time question and answer handling by community experts, routing logic to classify query complexity, and role based access for community contributors and staff moderators within the Guuru CX Platform. The Guuru CX Platform integrated with OLX Poland marketplace customer support CRM to surface tickets and escalate issues that require agent intervention, and it operated across buyer and seller support workflows in Poland. Governance was structured around trained community expert cohorts, escalation workflows from community responses to agents, and operational rules that provided 24/7 coverage during peak demand. Outcomes explicitly reported include faster resolutions and continuous coverage during peaks while agents were focused on high complexity and account sensitive cases.
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Amazon Web Services (AWS) Legacy Amazon S3 Cloud Storage IaaS n/a 2025 2025
IT Decision Makers and Key Stakeholders at Olx Poland
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Olx Poland Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Olx Poland Technographics

Olx Poland is a Media organization based in Poland, with around 1186 employees and annual revenues of $556.0 million.

Olx Poland operates a diverse technology stack with applications such as Guuru CX Platform and Amazon S3, covering areas like Customer Experience and Cloud Storage.

Olx Poland has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Guuru and Amazon Web Services (AWS).

Olx Poland recently adopted applications including Amazon S3 in 2025 and Guuru CX Platform in 2023, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Olx Poland’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Olx Poland’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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