Oman Development Bank Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Oman Development Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Oman Development Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Oman Development Bank has purchased the following applications: NewgenONE BPM for Business Process Management in 2023, NewgenONE for Document Management in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Oman Development Bank is running and its propensity to invest more and deepen its relationship with Newgen or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Oman Development Bank revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Oman Development Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Newgen | Legacy | NewgenONE BPM | Business Process Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, Oman Development Bank implemented NewgenONE BPM as its Business Process Management solution, engaging Newgen and platinum implementation partner Ikyam Technologies to streamline banking processes and support SME financing operations. The program is positioned within the bank’s broader digital transformation initiative to deliver a seamless, secure, and omnichannel customer experience across front- and back-office functions.
The implementation leverages Newgen’s intelligent process automation capabilities together with contextual content services built on the NewgenONE low code platform. Functional modules include process orchestration and workflow automation, content capture from diverse sources, instant document upload capabilities, and a centralized secure repository to manage the entire content lifecycle from origination to disposition. NewgenONE BPM is restated as the core Business Process Management application orchestrating these capabilities.
Integration scope explicitly includes connections with the bank’s core banking systems and relevant third party systems to provide a unified customer experience across channels. Operational coverage centers on SME lending and financing workflows, customer service intake, and back-office processing, enabling collaboration between frontline staff and operations teams. The solution architecture combines centralized content services with distributed workflow endpoints to support omnichannel interactions.
Governance and operational controls were implemented to enforce regulatory compliance and secure business critical information, with workflow rules and contextual content policies embedded to mitigate business risk. Outcomes called out by the bank include a move toward paperless operations, reduced process bottlenecks, improved operational efficiency, lower operating costs, and scalable handling of high volume transactions to support future growth and enhanced customer experience.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Newgen | Legacy | NewgenONE | Document Management | Content Management | n/a | 2023 | 2023 |
In 2023, Oman Development Bank selected NewgenONE to implement Document Management capabilities across its SME financing operations and customer-facing processes. The decision positioned NewgenONE as the central content and process platform, leveraging low code configuration to support rapid application assembly and business user-driven changes.
The implementation focuses on Newgen intelligent process automation, contextual content services, and centralized content lifecycle management modules, enabling capture from diverse sources, instant document uploads, and a secure centralized repository. Workflow automation was configured to connect front-office intake with back-office fulfillment, improving collaboration between customer service, credit adjudication, and operations teams.
The project is being executed with Newgen’s platinum implementation partner, Ikyam Technologies, and includes integrations with core banking and third-party systems to provide a unified customer experience across channels. Security, compliance, and records disposition controls were embedded in the Document Management design to mitigate business risk and maintain regulatory adherence for banking records.
Governance and rollout emphasized process standardization, user-friendly workflows, and content governance to support a paperless work environment. Outcomes explicitly targeted by the bank include enhanced operational efficiency, reduced overall costs, elimination of process bottlenecks, the ability to scale for high-volume transactions, and an improved customer experience.
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Enterprise Content Management | Content Management |
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2023 | 2023 |
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