Petaling Jaya, 47800,
Malaysia
One World Hotel Technographics
One World Hotel Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by One World Hotel and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 One World Hotel employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that One World Hotel has purchased the following applications: Orisoft HCM for Core HR in 2014, SABRE Synxis Guest Connect for Reservation and Booking Management in 2018, Hotjar for Customer Experience in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems One World Hotel is running and its propensity to invest more and deepen its relationship with Orisoft Technology Berhad , SABRE , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing One World Hotel revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for One World Hotel intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
One World Hotel Tech Stack and Enterprise Applications
One World Hotel HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Orisoft Technology Berhad | Legacy | Orisoft HCM | Core HR | HCM | n/a | 2014 | 2018 |
In 2014, One World Hotel implemented Orisoft HCM, a Core HR application, to centralize personnel management for its Malaysia operation. The implementation was scoped to support HR administrative functions for an organization of roughly 200 employees in the education sector, positioning Orisoft HCM as the authoritative employee master and workforce management system.
The Orisoft HCM deployment emphasized configuration of employee master data, organizational management, leave and attendance tracking, benefits administration, and employee self-service capabilities. The implementation incorporated role based access controls and HR workflow approvals, applying the Core HR data model to standardize personnel lifecycle activities and support local employment reporting requirements.
Integrations were handled at the operational level with internal financial posting workflows and HR operational systems, keeping Orisoft HCM as the central source of truth for headcount and personnel attributes. Rollout and governance were executed by the internal HR team through phased onboarding, configuration-driven process standardization, and localized training to embed new HR workflows across departments.
|
|
|
|
|
Employee Self Service | HCM |
|
2014 | 2014 |
|
One World Hotel ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SABRE | Legacy | SABRE Synxis Guest Connect | Reservation and Booking Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018 One World Hotel implemented SABRE Synxis Guest Connect on its website, establishing the application as the hotel’s Reservation and Booking Management solution for direct online bookings. The deployment places SABRE Synxis Guest Connect at the center of web-driven reservation capture and availability presentation for the property.
Configuration focused on the web booking engine and reservation capture capabilities typical of SABRE Synxis Guest Connect, including real-time rate and availability presentation, booking flow orchestration, and automated guest profile creation. The implementation scoped these functional modules to support reservations and front office workflows, aligning online booking records with on-property reservation handling and check-in processes.
Operationally the SABRE Synxis Guest Connect deployment runs on the One World Hotel public website and feeds a central reservation dataset used by reservations and front desk teams. Governance centered on centralized booking policy and rate plan controls, with workflow handoffs defined between web reservations and on-property operations to ensure consistent reservation export and update processes across the hotel in Malaysia.
|
One World Hotel CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2019 | 2019 |
In 2019, One World Hotel implemented Hotjar to support Customer Experience on its public website. Hotjar was deployed as a client side behavior analytics layer via the Hotjar tracking snippet, instrumenting heatmaps, session recordings, conversion funnels and on site feedback surveys consistent with Hotjar capabilities. The implementation concentrated on capturing user behavior across reservation flows and customer facing pages to inform UX and conversion analysis.
Operational coverage centered on digital marketing and web operations, who used Hotjar data for qualitative behavior analysis and iterative interface adjustments. The deployment used a centralized snippet installation to control data collection, combined with role based access to Hotjar reports and recordings for governance and collaboration. Hotjar provided a persistent Customer Experience telemetry layer for One World Hotel web properties, and the full application name Hotjar is present within site instrumentation.
|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
One World Hotel IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at One World Hotel
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| Assistant Human Resources Manager | Manager | HR | ||||
| Assistant Human Resources Manager | Manager | HR | ||||
| General Manager | Manager | Finance |
Apps Being Evaluated by One World Hotel Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||