Chicago, 60654, IL,
United States
onPeak Technographics
onPeak Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by onPeak and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 onPeak employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that onPeak has purchased the following applications: Telerik Sitefinity CMS for Web Content Management in 2019, Sharpen Empower for Call Center in 2018, Intuit Mailchimp Mandrill for Transactional Email in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems onPeak is running and its propensity to invest more and deepen its relationship with Progress Software , Sharpen , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing onPeak revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for onPeak intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
onPeak Tech Stack and Enterprise Applications
onPeak Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Progress Software | Legacy | Telerik Sitefinity CMS | Web Content Management | Content Management | n/a | 2019 | 2019 |
In 2019, onPeak implemented Telerik Sitefinity CMS to manage content on its public website and centralize editorial workflows. The deployment uses Telerik Sitefinity CMS as a Web Content Management platform to consolidate content authoring, page templating, and digital asset management for onPeak.com.
Configuration emphasizes role-based authoring and multi-stage approval workflows to support marketing and web operations, with template-driven page composition and media library controls to standardize site publishing. Implemented modules align with Telerik Sitefinity CMS capabilities including content authoring, page templates, and media management, and governance was structured to reflect marketing and product communications processes across the company's United States operations.
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onPeak CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sharpen | Legacy | Sharpen Empower | Call Center | CRM | n/a | 2018 | 2018 |
In 2018, onPeak implemented Sharpen Empower for Call Center operations, deploying an agent-first omni-channel cloud contact center to support its event-driven hotel booking business. onPeak, the largest provider of hotel bookings for the events industry, positioned Sharpen Empower to centralize customer interactions across voice and digital channels and to align agent workflow with high-volume reservation and support tasks.
The Sharpen Empower implementation emphasized an agent-first configuration, providing a unified agent desktop, interaction routing, and queue management consistent with Call Center functional patterns. Sharpen Empower was configured to handle voice and digital interactions with streamlined agent controls and built-in reporting to support operational monitoring and call handling workflows.
Deployment used Sharpen Empower as a cloud contact center platform for onPeak customer care and reservations teams in the United States, consolidating contact handling into a single platform. The cloud architecture reduced on-premises telephony dependence and enabled centralized management of omni-channel queues and agent availability.
Governance shifted toward contact center workflow controls and agent-centric operating procedures, including updated escalation and queue policies and agent coaching processes. The implementation delivered the stated outcomes of improved customer experience and reduced costs, reflecting tighter operational control and more consistent agent handling across channels.
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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onPeak PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Mailchimp Mandrill | Transactional Email | PaaS | n/a | 2015 | 2015 |
In 2015, onPeak implemented Intuit Mailchimp Mandrill to manage Transactional Email for messages originating from its public website. The deployment used Intuit Mailchimp Mandrill as a cloud-hosted SMTP and API channel to orchestrate automated website-triggered messages, leveraging template-driven sends for confirmations, account notifications, and system alerts consistent with Transactional Email workflows.
The integration concentrated on backend API and SMTP calls from the website to centralize customer communications, supporting customer service and operations functions across the United States. Governance emphasis included template versioning, sending domain authentication, and programmatic message orchestration to preserve branding and deliverability, with internal web and support teams operating the configuration and runtime workflows.
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onPeak IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at onPeak
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Apps Being Evaluated by onPeak Executives
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