Openpath
600 Corporate PointeSuite 400,
Culver City, 90230, CA,
United States
Culver City, 90230, CA,
United States
1 844-673-6728
Professional Services
Openpath Technographics
Openpath Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Openpath and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Openpath employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Openpath has purchased the following applications: PAAY for Payment Processing in 2020, Hubspot Live Chat for Chatbots and Conversational AI in 2022, Google Workspace (Formerly Google G-Suite) for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Openpath is running and its propensity to invest more and deepen its relationship with PAAY , Visa , Apple or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Openpath revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Openpath intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Openpath Tech Stack and Enterprise Applications
Openpath ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PAAY | Legacy | PAAY | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, OpenPath integrated PAAY into its payment stack to add PAAY's EMV 3-D Secure authentication to merchant payment options. The PAAY deployment extended OpenPath's Payment Processing capabilities into eCommerce payment flows announced in the United States, with configuration focused on EMV 3-D Secure authentication and support for PSD2 Strong Customer Authentication requirements. The integration was implemented to simplify merchant access to modern 3DS authentication.
Implementation work centered on embedding PAAY's EMV 3-D Secure authentication into checkout and tokenization flows, enabling authentication orchestration at the authorization stage while preserving OpenPath's existing payment routing logic. Operational scope targeted merchant-facing payments operations and eCommerce channels, affecting fraud prevention, chargeback handling, and authorization approval workflows. OpenPath announced the integration as a measure to reduce fraud and chargebacks while increasing approvals.
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Payment Processing | ERP |
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2021 | 2021 |
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Payment Processing | ERP |
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2022 | 2022 |
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Payment Processing | ERP |
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2022 | 2022 |
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Openpath AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Openpath implemented Hubspot Live Chat on its website. Hubspot Live Chat serves as the customer facing conversational interface for Openpath, explicitly aligning with the Chatbots and Conversational AI category. The deployment is embedded on https://www.openpath.com and delivered through the HubSpot environment to capture inbound website inquiries and initiate automated conversations.
Configuration of Hubspot Live Chat emphasizes standard Chatbots and Conversational AI capabilities, including automated message flows, lead capture forms, conversational routing, and live agent handoff to Sales and Support teams. Operational scope is focused on web channel interactions for customer service and inbound sales workflows, with chat transcripts and contact enrichment managed within the Hubspot Live Chat configuration. Governance centers on team level routing rules and conversational script configuration to support consistent response and escalation procedures.
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Openpath Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Openpath implemented Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. The deployment is a cloud native, Google managed SaaS configuration provisioned for Openpath's corporate domain to support companywide communications and content workflows for a 100 person professional services organization.
Google Workspace (Formerly Google G-Suite) was configured to deliver core collaboration capabilities including Gmail, Google Drive, Docs, Sheets, Slides, and Google Calendar, with centralized administration through the Admin console. Configuration emphasis aligns with collaboration category best practices, including domain managed email, shared drives for project artifacts, collaborative document editing and calendar coordination to support sales, operations, and administrative business functions.
Openpath uses Google Workspace on their website to surface corporate contact information and host externally accessible content while the same Google Workspace tenancy serves internal collaboration across teams. Governance is exercised through Google Admin controls, group based access, user provisioning workflows and mobile device management to enforce account and data controls, establishing Openpath Google Workspace (Formerly Google G-Suite) Collaboration Business Function alignment.
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Collaboration | Collaboration |
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2016 | 2016 |
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Openpath Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2018 | 2018 |
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Web Content Management | Content Management |
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2026 | 2026 |
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Openpath CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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CRM | CRM |
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2019 | 2019 |
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CRM | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2022 | 2022 |
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Openpath ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Application Performance Management | ITSM |
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2023 | 2023 |
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Incident Management | ITSM |
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2023 | 2023 |
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Openpath PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2019 | 2019 |
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Apps Development | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2024 | 2024 |
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Openpath IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Domain Name System (DNS) | IaaS |
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2020 | 2020 |
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Openpath CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Security (AppSec) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Openpath
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Openpath Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Openpath IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Openpath digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Openpath Technographics
Openpath is a Professional Services organization based in United States,
with around 100 employees and annual revenues of $10.0 million.
Openpath operates a diverse technology stack with applications such as
PAAY, Hubspot Live Chat and Google Workspace (Formerly Google G-Suite),
covering areas like Payment Processing, Chatbots and Conversational AI and Collaboration.
Openpath has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as PAAY, HubSpot and Google.
Openpath recently adopted applications including
Hubspot Live Chat in 2022, Mouseflow in 2022 and Amazon EC2 in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Openpath’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Openpath’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Openpath technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.