OpenTable
1 Montgomery Street Suite 700,
San Francisco, 94104, CA,
United States
San Francisco, 94104, CA,
United States
1 415-344-4200
Leisure and Hospitality
OpenTable Technographics
OpenTable Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by OpenTable and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 OpenTable employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that OpenTable has purchased the following applications: Microsoft Dynamics GP for ERP Financial in 2011, Greenhouse ATS for Applicant Tracking System in 2021, Zoom Chat (ex Solvvy) for Chatbots and Conversational AI in 2005 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems OpenTable is running and its propensity to invest more and deepen its relationship with Microsoft , Oracle , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing OpenTable revenues, which have grown to $600.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for OpenTable intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
OpenTable Tech Stack and Enterprise Applications
OpenTable ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics GP | ERP Financial | ERP | n/a | 2011 | 2011 |
In 2011, OpenTable implemented Microsoft Dynamics GP as an ERP Financial application to centralize core accounting, close processes, and cross-border financial operations. The deployment focused on Finance and Accounting activities for the corporate entity and international branches, with documented support for Japan, Mexico, the United Kingdom, and Germany. The implementation supported a corporate finance organization sized to service a company with roughly 1,500 employees and $600,000,000 in revenue.
Microsoft Dynamics GP was configured to manage general ledger processing, accounts payable, accounts receivable, deferred revenue accounting, intercompany transactions, accruals, liabilities, and prepaid expense workflows. Teams used the system for posting journal entries and performing reconciliations across cash, AP, AR, deferred revenue, intercompany, accrual and prepaid accounts. The month-end close cadence included a defined soft close target by the third business day, and the team produced monthly fluctuation analyses as part of recurring close activities.
The implementation included named system integrations and cross-system processes, explicitly linking payroll processing in ADP for the Japan branch and expense auditing in CONCUR for international entities. Payroll journal entries sourced from ADP were posted into Microsoft Dynamics GP, while audited CONCUR expenses for the U.K., Germany, Japan and Mexico were validated and recorded in the ERP Financial ledger. Accounts payable, payroll and expense reimbursement processing extended operational coverage for Japan and Mexico, and finance staff coordinated with outside CPA firms on tax estimates for Mexico.
Governance and control activities were embedded in the operating model, with the finance team supporting month-end, quarter-end and year-end close cycles, responding to internal and external audit requests including Big Four audits, and assisting outside firms on statutory audits and annual tax filings for the Japan branch. Close governance included documented fluctuation reporting and reconciliations to support audit requests, and routine posting of journal entries and account reconciliations within Microsoft Dynamics GP. This configuration established consolidated accounting workflows, cross-border posting rules, and an audit-ready recordkeeping approach for international financial operations.
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ERP Financial | ERP |
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2019 | 2019 |
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Expense Management | ERP |
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2008 | 2008 |
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Payment Processing | ERP |
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2024 | 2024 |
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Subscription and Recurring Billing | ERP |
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2019 | 2019 |
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OpenTable HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Greenhouse | Legacy | Greenhouse ATS | Applicant Tracking System | HCM | n/a | 2021 | 2021 |
In 2021, OpenTable implemented Greenhouse ATS as its Applicant Tracking System and deployed the application on its public careers website. Greenhouse ATS serves as the primary talent acquisition platform for posting roles and collecting candidate applications for OpenTable.
Configuration emphasizes core Applicant Tracking System capabilities including job requisition management, job posting and application form hosting, candidate tracking and workflow pipelines, and interview scheduling. Greenhouse ATS is configured to support recruiter and hiring manager workflows, requisition approvals and structured interview kits to standardize evaluation.
Operational scope covers OpenTable recruiting across corporate and hospitality hiring functions. The system is embedded on the public careers site to host job listings and capture candidate submissions through Greenhouse forms, centralizing sourcing and application intake.
Governance centers on standardized candidate pipelines and hiring team collaboration, with configuration to enforce requisition approval steps and structured evaluation workflows. Process changes emphasize consolidated applicant records and transparent handoffs between recruiters, hiring managers and interviewers.
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Core HR | HCM |
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2017 | 2017 |
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OpenTable AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom Chat (ex Solvvy) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2005 | 2005 |
In 2005, OpenTable implemented Zoom Chat (ex Solvvy) on its public website, deploying the Chatbots and Conversational AI application to support customer service and guest experience workflows. The deployment uses Zoom Video Communications' Zoom Chat (ex Solvvy) as the customer-facing conversational interface, surfaced on web pages where reservation and guest assistance interactions occur.
Zoom Chat (ex Solvvy) was configured to provide core conversational capabilities typical for Chatbots and Conversational AI, including natural language understanding, intent classification, knowledge base driven FAQ automation, templated response generation, and handoff triggers for human intervention. The implementation emphasized self-service workflows and automated triage, with conversation analytics and logging to inform ongoing training and content refinement.
Operationally the solution is scoped to the public website and supports customer support and guest experience functions rather than internal HR or finance systems. Governance and operational ownership are centered on service and digital experience teams, who manage knowledge content, training data, and escalation rules while using analytics outputs to iterate on conversation flows.
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Chatbots and Conversational AI | AI-Powered Application |
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2024 | 2024 |
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Chatbots and Conversational AI | AI-Powered Application |
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2024 | 2024 |
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Intelligent Process Automation | AI-Powered Application |
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2023 | 2023 |
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OpenTable Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Analytics and BI | Analytics and BI |
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2023 | 2023 |
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OpenTable Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2017 | 2017 |
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OpenTable Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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OpenTable SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Order Management | SCM |
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2020 | 2020 |
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OpenTable CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2014 | 2014 |
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Customer Support | CRM |
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2012 | 2012 |
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Customer Support | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2023 | 2023 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2009 | 2009 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2011 | 2011 |
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OpenTable ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2011 | 2011 |
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Application Performance Management | ITSM |
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2015 | 2015 |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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OpenTable TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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OpenTable PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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API Management | PaaS |
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2023 | 2023 |
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Transactional Email | PaaS |
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2014 | 2014 |
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Transactional Email | PaaS |
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2018 | 2018 |
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OpenTable IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Database Management | IaaS |
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2005 | 2005 |
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OpenTable CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at OpenTable
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by OpenTable Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from OpenTable IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the OpenTable digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD OpenTable Technographics
OpenTable is a Leisure and Hospitality organization based in United States,
with around 1500 employees and annual revenues of $600.0 million.
OpenTable operates a diverse technology stack with applications such as
Microsoft Dynamics GP, Greenhouse ATS and Zoom Chat (ex Solvvy),
covering areas like ERP Financial, Applicant Tracking System and Chatbots and Conversational AI.
OpenTable has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Greenhouse and Zoom Video Communications.
OpenTable recently adopted applications including
Clover BluePay in 2024, Salesforce Agentforce (formerly Einstein Copilot) in 2024 and Salesforce Agentforce Service Agent in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of OpenTable’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates OpenTable’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete OpenTable technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.