OpenWave Messaging
2655 Campus Drive, Suite 250,
San Mateo, 94403, CA,
United States
San Mateo, 94403, CA,
United States
1 AÂ 650-480-7300
Communications
OpenWave Messaging Technographics
OpenWave Messaging Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by OpenWave Messaging and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 440 OpenWave Messaging employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that OpenWave Messaging has purchased the following applications: Oracle Netsuite OpenAir for Professional Services Automation in 2008, LiveChat for Chatbots and Conversational AI in 2021, Amazon EC2 for Application Hosting and Computing Services in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems OpenWave Messaging is running and its propensity to invest more and deepen its relationship with Oracle , LiveChat, Inc. , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing OpenWave Messaging revenues, which have grown to $170.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for OpenWave Messaging intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
OpenWave Messaging Tech Stack and Enterprise Applications
OpenWave Messaging ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Netsuite OpenAir | Professional Services Automation | ERP Services and Operations | n/a | 2008 | 2008 |
In 2008, OpenWave Messaging implemented Oracle Netsuite OpenAir, deploying the Professional Services Automation application to support its services business. The rollout was scoped to the companys professional services and project delivery organization within the United States, addressing project financial tracking and resource allocation for a 440 employee communications firm.
Oracle Netsuite OpenAir was configured to provide core Professional Services Automation capabilities including project management, resource management, time and expense capture, project billing and project accounting, and services reporting. Configuration work focused on mapping standard services workflows into the application, establishing timesheet and expense submission patterns, and creating project templates and revenue recognition staging consistent with professional services operations.
Operational coverage emphasized delivery and finance functions, with the implementation centralizing project and resource data to support project managers, delivery teams, and financial controllers. Role based access controls and standardized project lifecycles were applied to ensure consistent governance across project intake, delivery tracking, and invoicing processes.
Governance and process restructuring included formalizing timesheet discipline, instituting approval workflows for expenses and project changes, and defining owner based responsibilities for project financials. The implementation positioned Oracle Netsuite OpenAir as the authoritative system for services operational data, enabling standardized workflow orchestration for project delivery and financial oversight.
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OpenWave Messaging AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, OpenWave Messaging deployed LiveChat on its corporate website to manage customer and prospect conversations. LiveChat is implemented as a Chatbots and Conversational AI solution that centralizes web-based messaging for front-line digital engagement.
The deployment centers on a web-embedded chat widget and agent console, configured to support conversational workflows common to Chatbots and Conversational AI platforms. Configuration includes chatbot conversation flows, canned responses, visitor tracking, proactive messaging triggers, and agent handoff controls to coordinate real-time and automated interactions.
Operational coverage is focused on customer-facing web support and sales engagement across the company, with adoption by support and sales teams that route and respond to incoming web chats. Governance emphasizes chat routing rules, standardized response templates, and dashboard monitoring to align workflows and staffing for continuous web channel availability.
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OpenWave Messaging IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2018 | 2018 |
In 2018, OpenWave Messaging deployed Amazon EC2 to host its public website and web-facing services. The implementation is classified under Application Hosting and Computing Services and centers on using Amazon EC2 as the primary compute layer for customer-facing workloads.
The implementation includes provisioning and lifecycle management of EC2 instances to support the website, with configuration-oriented controls for instance image standardization, operating system patching, and runtime configuration. The deployment relies on elastic compute capacity and instance-level orchestration to handle variable traffic patterns, and it embeds standard web compute practices such as horizontal instance provisioning and session-aware load distribution.
Operationally the Amazon EC2 deployment is scoped to the company web presence and affects web operations, site reliability engineering, and customer support functions. Integration points are limited to the website front-end and its back-end endpoints, and operational controls emphasize network security and access control for the compute layer, instance inventory, and scheduled maintenance windows.
Governance for the EC2 footprint is centered on configuration management, change control for instance deployments, and operational runbooks for patching and incident response. The narrative emphasizes Amazon EC2 as the core Application Hosting and Computing Services component used by OpenWave Messaging to deliver its website compute infrastructure.
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Content Delivery Network | IaaS |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at OpenWave Messaging
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President & CEO | CXO | Finance | |
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CFO | CXO | Finance | |
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CTO | CXO | Finance | |
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Apps Being Evaluated by OpenWave Messaging Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from OpenWave Messaging IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the OpenWave Messaging digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD OpenWave Messaging Technographics
OpenWave Messaging is a Communications organization based in United States,
with around 440 employees and annual revenues of $170.0 million.
OpenWave Messaging operates a diverse technology stack with applications such as
Oracle Netsuite OpenAir, LiveChat and Amazon EC2,
covering areas like Professional Services Automation, Chatbots and Conversational AI and Application Hosting and Computing Services.
OpenWave Messaging has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, LiveChat, Inc. and Amazon Web Services (AWS).
OpenWave Messaging recently adopted applications including
LiveChat in 2021, Cloudflare CDN in 2021 and Amazon Elastic Load Balancing (ELB) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of OpenWave Messaging’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates OpenWave Messaging’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete OpenWave Messaging technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.