Malaga, 29590,
Spain
Opplus Spain Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Opplus Spain and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2762 Opplus Spain employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Opplus Spain has purchased the following applications: Amazon EC2 for Application Hosting and Computing Services in 2022, Inbenta Enterprise Semantic Search for Application, Web and Enterprise Search in 2022, Cisco Webex Meetings for Audio Video and Web Conferencing in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Opplus Spain is running and its propensity to invest more and deepen its relationship with Amazon Web Services (AWS) , Inbenta Technologies , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Opplus Spain revenues, which have grown to $127.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Opplus Spain intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2022 | 2022 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Network Management and Monitoring | IaaS |
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2024 | 2024 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Inbenta Technologies | Legacy | Inbenta Enterprise Semantic Search | Application, Web and Enterprise Search | Content Management | n/a | 2022 | 2023 |
In 2022, Opplus Spain implemented Inbenta Enterprise Semantic Search as part of a broader Inbenta AI platform deployment that included Chat, Knowledge and Assist. The initiative targeted Opplus's BPO operations serving BBVA and aimed to shift service handling to a self-service model while reducing escalations across its banking office network. The implementation explicitly lists the Knowledge product as the knowledge management and semantic search component of the platform.
Configuration focused on semantic search and knowledge management capabilities provided by Inbenta Enterprise Semantic Search, integrated with conversational Chat and agent Assist functionality. Functional modules implemented included semantic indexing of knowledge assets, natural language search, conversational intent handling for self-service interactions, and agent assist context delivery to reduce manual escalations. These modules were configured to support automated resolution flows and to surface ranked knowledge responses to both customers and agents.
Operational coverage extended across Opplus's banking office network and contact center operations that support BBVA customer interactions, impacting customer service and branch support functions. The deployment is categorized under Application, Web and Enterprise Search and serves both external customer-facing channels and internal agent lookup workflows. The source case study does not enumerate external system integrations by name.
Governance and process changes accompanied the technical rollout, with Opplus centralizing knowledge ownership and redefining escalation workflows to favor automated self-service first and agent assist second. Rollout cadence and tuning occurred within a 12 month window, implying staged knowledge base population, conversational model refinement, and agent onboarding to Assist-driven workflows. Ownership models were adjusted to maintain knowledge currency and to manage escalation thresholds.
The vendor case study reports that the combined Inbenta platform, including Inbenta Enterprise Semantic Search, Chat and Assist, produced an 84% reduction in escalations and very high automation metrics within 12 months. Opplus implemented Inbenta Enterprise Semantic Search in 2022 to embed knowledge management and semantic search into its customer service and agent assist stack, aligning the Application, Web and Enterprise Search capability with frontline banking operations.
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Web Content Management | Content Management |
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2023 | 2023 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2019 | 2019 |
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Collaboration | Collaboration |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Advertising Platform | CRM |
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2025 | 2025 |
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Tag Management | CRM |
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2019 | 2019 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2023 | 2023 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Internet of Things
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IoT Platform | Internet of Things |
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2022 | 2022 |
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Payment Processing | ERP Financial Management |
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2024 | 2024 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2020 | 2020 |
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