Who is Optimum Communications, formerly Altice USA?

Optimum Communications, formerly Altice USA is a Professional Services organization based in United States, with around 9500 employees and annual revenues of $8.59 billion.

What enterprise applications does Optimum Communications, formerly Altice USA use?

Optimum Communications, formerly Altice USA operates a diverse technology stack with applications such as NetCracker BSS/OSS, Amdocs amAIz Suite and Apple Business Chat, covering areas like OSS/BSS, Generative AI Platforms and Chatbots and Conversational AI.

What digital transformation initiatives has Optimum Communications, formerly Altice USA undertaken?

Optimum Communications, formerly Altice USA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as NEC Corporation, Amdocs and Apple.

What are the most recent software purchases made by Optimum Communications, formerly Altice USA?

Optimum Communications, formerly Altice USA recently adopted applications including Amdocs amAIz Suite in 2025, ServiceNow Security Operations in 2022 and ServiceNow ITSM in 2022, highlighting its ongoing modernization strategy.

Which IT decision makers lead technology initiatives at Optimum Communications, formerly Altice USA?

APPS RUN THE WORLD maintains an up-to-date database of Optimum Communications, formerly Altice USA’s key decision makers and IT executives, available to Premium subscribers.

How does APPS RUN THE WORLD track Optimum Communications, formerly Altice USA’s IT investments?

Our research team continuously updates Optimum Communications, formerly Altice USA’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

How can I access the full list of applications used by Optimum Communications, formerly Altice USA?

Subscribe to APPS RUN THE WORLD to access the complete Optimum Communications, formerly Altice USA technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.

Optimum Communications, formerly Altice USA Technographics, Software Purchases, AI and Digital Transformation Initiatives

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● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

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● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

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● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

Optimum Communications, formerly Altice USA Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Optimum Communications, formerly Altice USA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 9500 Optimum Communications, formerly Altice USA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Optimum Communications, formerly Altice USA has purchased the following applications: NetCracker BSS/OSS for OSS/BSS in 2018, Amdocs amAIz Suite for Generative AI Platforms in 2025, Apple Business Chat for Chatbots and Conversational AI in 2023 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Optimum Communications, formerly Altice USA is running and its propensity to invest more and deepen its relationship with NEC Corporation , Amdocs , Apple or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Optimum Communications, formerly Altice USA revenues, which have grown to $8.59 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Optimum Communications, formerly Altice USA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
NEC Corporation	Legacy	NetCracker BSS/OSS	OSS/BSS	ERP Services and Operations	n/a	2018	2018

Vendor

Previous System

Application

Market

VAR/SI

When

Live

Insight

NEC Corporation

Legacy

NetCracker BSS/OSS

OSS/BSS

ERP Services and Operations

n/a

2018

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
Amdocs	Legacy	Amdocs amAIz Suite	Generative AI Platforms	AI Development	n/a	2025	2025	In 2025, Optimum, a Altice USA Company signed a multi-year agreement with Amdocs to implement the Amdocs amAIz Suite for billing modernization and AI-powered customer care. The engagement explicitly targets billing and customer care process modernization in the United States, with goals to improve bill comprehension and reduce support calls. The Amdocs amAIz Suite implementation concentrates on two named capabilities, an AI Bill Presenter and a GenAI Care Agent, which are being configured to surface contextual bill explanations and provide conversational assistance to customers and service agents. Functional focus areas include billing presentation logic, conversational AI workflows, and orchestration of responses to billing inquiries, consistent with a billing and customer care deployment. Operational scope is centered on Optimum's billing and customer care teams across the United States and is governed by a multi-year agreement to sequence pilot activity and scaled production releases. Governance and rollout planning tie contractual milestones to operational objectives around bill comprehension and support volume reduction, with ongoing model refinement and presentation rule updates planned under the agreement.

Vendor

Previous System

Application

Market

VAR/SI

When

Live

Insight

Amdocs

Legacy

Amdocs amAIz Suite

Generative AI Platforms

AI Development

n/a

2025

In 2025, Optimum, a Altice USA Company signed a multi-year agreement with Amdocs to implement the Amdocs amAIz Suite for billing modernization and AI-powered customer care. The engagement explicitly targets billing and customer care process modernization in the United States, with goals to improve bill comprehension and reduce support calls. The Amdocs amAIz Suite implementation concentrates on two named capabilities, an AI Bill Presenter and a GenAI Care Agent, which are being configured to surface contextual bill explanations and provide conversational assistance to customers and service agents. Functional focus areas include billing presentation logic, conversational AI workflows, and orchestration of responses to billing inquiries, consistent with a billing and customer care deployment. Operational scope is centered on Optimum's billing and customer care teams across the United States and is governed by a multi-year agreement to sequence pilot activity and scaled production releases. Governance and rollout planning tie contractual milestones to operational objectives around bill comprehension and support volume reduction, with ongoing model refinement and presentation rule updates planned under the agreement.