Orient Corporation
5 Chome-2-1 Kojimachi,
Tokyo, 102-8503,
Japan
Tokyo, 102-8503,
Japan
81 3-5877-1111
Banking and Financial Services
Orient Corporation Technographics
Orient Corporation Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Orient Corporation and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6084 Orient Corporation employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Orient Corporation has purchased the following applications: Fujitsu CHORDSHIP for Chatbots and Conversational AI in 2017, Oracle CX Cloud for Customer Experience in 2021, Amazon SES for Transactional Email in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Orient Corporation is running and its propensity to invest more and deepen its relationship with Fujitsu , Oracle , BrainPad or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Orient Corporation revenues, which have grown to $1.80 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Orient Corporation intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Orient Corporation Tech Stack and Enterprise Applications
Orient Corporation AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fujitsu | Legacy | Fujitsu CHORDSHIP | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017 Orient Corporation implemented a trial of Fujitsu CHORDSHIP to validate its usefulness for customer-facing conversations, seeking to deliver complete, real time answers 24/7/365 to questions customers submit over the web. The deployment targeted customer support use cases within the Card Planning Department, Card Promotion Group, positioning Fujitsu CHORDSHIP within the Chatbots and Conversational AI category to address inbound web inquiries and improve service quality. Kenichi Takahata, Head of the Card Planning Department, Card Promotion Group, guided the field evaluation and framed the objectives around continuous availability and answer completeness.
The trial exercised conversational capabilities typical of Chatbots and Conversational AI implementations, including natural language understanding for customer intent recognition, dialogue management to maintain context across multi-turn exchanges, and automated response generation to deliver real time answers. Configuration focused on web channel integration to surface answers to cardholders via the corporate site, and on curating question and answer flows aligned to card product and support knowledge. Fujitsu CHORDSHIP was evaluated for operational continuity and 24/7 response orchestration rather than back office transaction processing.
Operational rollout was scoped as a field trial with explicit next steps toward a full-scale deployment contingent on trial outcomes, governance review, and internal decision making by the Card Planning Department. The implementation narrative centers on Orient Corporation, Fujitsu CHORDSHIP, Chatbots and Conversational AI, and customer support business functions, with the trial used to inform broader rollout plans and governance for automated web-based customer engagement.
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Orient Corporation CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle CX Cloud | Customer Experience | CRM | n/a | 2021 | 2021 |
In 2021, Orient Corporation implemented Oracle CX Cloud on its public website. The deployment uses Oracle CX Cloud within the Customer Experience category to centralize web channel customer engagement, capture digital interaction signals, and present unified customer touch points. The implementation is oriented toward customer-facing digital experiences delivered through the company website. Typical Customer Experience capabilities relevant to this deployment include digital engagement and site-level orchestration, CRM-driven customer profiles, marketing automation for campaign delivery, and service case routing, which align with Oracle CX Cloud functionality. Operational coverage is focused on marketing, sales, and customer service functions supporting consumer finance customers in Japan. The web-based rollout implies front-end integration patterns such as session tracking, form-based lead capture, and API-driven customer data feeds that require alignment with back-office account and identity systems. Governance emphasis is expected on consent management, customer data quality, and phased feature rollout to maintain consistent customer experience across digital touch points.
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Data Management Platform | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2018 | 2018 |
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Orient Corporation PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon SES | Transactional Email | PaaS | n/a | 2017 | 2017 |
In 2017, Orient Corporation implemented Amazon Simple Email Service to provide Transactional Email capabilities for its corporate website. Orient Corporation deployed Amazon SES on Amazon Web Services to centralize automated website messaging and to support web-driven customer communications, aligning the Company Application Category Business Function relationship as Orient Corporation Amazon SES Transactional Email for site-level message delivery.
The implementation focused on standard Transactional Email capabilities, including SMTP and API send paths, template management, programmatic sending for account and transaction workflows, and bounce and complaint handling with feedback processing. Deployment architecture leveraged AWS-hosted Amazon SES endpoints integrated directly into the website stack, with configuration for deliverability controls and email authentication standards to improve routing and inbox placement. Operational ownership was positioned within web channel operations and email operations teams, with the setup enabling centralized sending governance and programmatic orchestration of customer-facing transactional messages.
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Orient Corporation CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Sockets Layer (SSL) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Orient Corporation
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Head of Financial Institutions Division | Director | Finance | |
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Head of Finance Group | Director | Finance | |
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Head of IT System Group | Director | IT | |
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Director and Managing Executive Officer | Director | Finance | |
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Apps Being Evaluated by Orient Corporation Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Orient Corporation IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Orient Corporation digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Orient Corporation Technographics
Orient Corporation is a Banking and Financial Services organization based in Japan,
with around 6084 employees and annual revenues of $1.80 billion.
Orient Corporation operates a diverse technology stack with applications such as
Fujitsu CHORDSHIP, Oracle CX Cloud and Amazon SES,
covering areas like Chatbots and Conversational AI, Customer Experience and Transactional Email.
Orient Corporation has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Fujitsu, Oracle and Amazon Web Services (AWS).
Orient Corporation recently adopted applications including
Oracle CX Cloud in 2021, Google Tag Manager in 2018 and Cybertrust Japan SSL in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Orient Corporation’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Orient Corporation’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Orient Corporation technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.