Tokyo, 102-8503,
Japan
Orient Corporation Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Orient Corporation and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6084 Orient Corporation employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Orient Corporation has purchased the following applications: Fujitsu CHORDSHIP for Chatbots and Conversational AI in 2017, Oracle CX Cloud for Customer Experience in 2021, Amazon SES for Transactional Email in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Orient Corporation is running and its propensity to invest more and deepen its relationship with Fujitsu , Oracle , BrainPad or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Orient Corporation revenues, which have grown to $1.80 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Orient Corporation intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fujitsu | Legacy | Fujitsu CHORDSHIP | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017 Orient Corporation implemented a trial of Fujitsu CHORDSHIP to validate its usefulness for customer-facing conversations, seeking to deliver complete, real time answers 24/7/365 to questions customers submit over the web. The deployment targeted customer support use cases within the Card Planning Department, Card Promotion Group, positioning Fujitsu CHORDSHIP within the Chatbots and Conversational AI category to address inbound web inquiries and improve service quality. Kenichi Takahata, Head of the Card Planning Department, Card Promotion Group, guided the field evaluation and framed the objectives around continuous availability and answer completeness.
The trial exercised conversational capabilities typical of Chatbots and Conversational AI implementations, including natural language understanding for customer intent recognition, dialogue management to maintain context across multi-turn exchanges, and automated response generation to deliver real time answers. Configuration focused on web channel integration to surface answers to cardholders via the corporate site, and on curating question and answer flows aligned to card product and support knowledge. Fujitsu CHORDSHIP was evaluated for operational continuity and 24/7 response orchestration rather than back office transaction processing.
Operational rollout was scoped as a field trial with explicit next steps toward a full-scale deployment contingent on trial outcomes, governance review, and internal decision making by the Card Planning Department. The implementation narrative centers on Orient Corporation, Fujitsu CHORDSHIP, Chatbots and Conversational AI, and customer support business functions, with the trial used to inform broader rollout plans and governance for automated web-based customer engagement.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle CX Cloud | Customer Experience | CRM | n/a | 2021 | 2021 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon SES | Transactional Email | PaaS | n/a | 2017 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Sockets Layer (SSL) | CyberSecurity |
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2018 | 2018 |
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