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Orient Corporation Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Fujitsu Legacy Fujitsu CHORDSHIP Chatbots and Conversational AI AI-Powered Application n/a 2017 2017
In 2017 Orient Corporation implemented a trial of Fujitsu CHORDSHIP to validate its usefulness for customer-facing conversations, seeking to deliver complete, real time answers 24/7/365 to questions customers submit over the web. The deployment targeted customer support use cases within the Card Planning Department, Card Promotion Group, positioning Fujitsu CHORDSHIP within the Chatbots and Conversational AI category to address inbound web inquiries and improve service quality. Kenichi Takahata, Head of the Card Planning Department, Card Promotion Group, guided the field evaluation and framed the objectives around continuous availability and answer completeness. The trial exercised conversational capabilities typical of Chatbots and Conversational AI implementations, including natural language understanding for customer intent recognition, dialogue management to maintain context across multi-turn exchanges, and automated response generation to deliver real time answers. Configuration focused on web channel integration to surface answers to cardholders via the corporate site, and on curating question and answer flows aligned to card product and support knowledge. Fujitsu CHORDSHIP was evaluated for operational continuity and 24/7 response orchestration rather than back office transaction processing. Operational rollout was scoped as a field trial with explicit next steps toward a full-scale deployment contingent on trial outcomes, governance review, and internal decision making by the Card Planning Department. The implementation narrative centers on Orient Corporation, Fujitsu CHORDSHIP, Chatbots and Conversational AI, and customer support business functions, with the trial used to inform broader rollout plans and governance for automated web-based customer engagement.
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Oracle Legacy Oracle CX Cloud Customer Experience CRM n/a 2021 2021
Data Management Platform CRM 2017 2017
Tag Management CRM 2018 2018
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Amazon Web Services (AWS) Legacy Amazon SES Transactional Email PaaS n/a 2017 2017
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Sockets Layer (SSL) CyberSecurity 2018 2018
IT Decision Makers and Key Stakeholders at Orient Corporation
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Orient Corporation Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Orient Corporation Technographics

Orient Corporation is a Banking and Financial Services organization based in Japan, with around 6084 employees and annual revenues of $1.80 billion.

Orient Corporation operates a diverse technology stack with applications such as Fujitsu CHORDSHIP, Oracle CX Cloud and Amazon SES, covering areas like Chatbots and Conversational AI, Customer Experience and Transactional Email.

Orient Corporation has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Fujitsu, Oracle and Amazon Web Services (AWS).

Orient Corporation recently adopted applications including Oracle CX Cloud in 2021, Google Tag Manager in 2018 and Cybertrust Japan SSL in 2018, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Orient Corporation’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Orient Corporation’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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