New Orleans, 70119, LA,
United States
Orleans Parish Communication District United States Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Orleans Parish Communication District United States and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 140 Orleans Parish Communication District United States employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Orleans Parish Communication District United States has purchased the following applications: Motorola PremierOne CAD for Computer Aided Dispatch in 2013, Carbyne Translation for Speech Recognition AI in 2023, Microsoft 365 for Collaboration in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Orleans Parish Communication District United States is running and its propensity to invest more and deepen its relationship with Motorola Solutions , Carbyne , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Orleans Parish Communication District United States revenues, which have grown to $18.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Orleans Parish Communication District United States intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Motorola Solutions | Legacy | Motorola PremierOne CAD | Computer Aided Dispatch | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013, Orleans Parish Communication District implemented Motorola PremierOne CAD together with Motorola's NG9-1-1 integrated call control to consolidate 9-1-1 call-taking and dispatch workflows for New Orleans, Louisiana. The deployment went live in November 2013 at the primary PSAP and was scoped to support an agency handling more than one million calls per year, positioning Motorola PremierOne CAD as the core Computer Aided Dispatch platform for the district.
The implementation configured Motorola PremierOne CAD for standard Computer Aided Dispatch functions including incident creation and tracking, unit assignment and status management, geospatial mapping for unit routing, and integrated multimedia call handling. The system also centralized call-taking and dispatch workstreams, enabling correlated call records and dispatch incidents within a single operational console.
Integration was explicitly executed with Motorola's NG9-1-1 integrated call control, providing a unified call control layer and consolidated multimedia handling for voice and data inputs. Operational coverage focused on the Orleans Parish PSAP and front-line dispatch operations, aligning call-taking, dispatch consoles, and responder notification workflows under the CAD and NG9-1-1 linkage.
Governance and process changes emphasized workflow consolidation and information sharing across call-taking and dispatch teams, reducing siloed information flows and standardizing procedures for multimedia call handling. The agency reported elimination of information silos and improved dispatcher efficiency as direct outcomes of the Motorola PremierOne CAD and NG9-1-1 integrated deployment.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Carbyne | Legacy | Carbyne Translation | Speech Recognition AI | AI-Powered Application | n/a | 2023 | 2023 |
In 2023, Orleans Parish Communication District implemented Carbyne Translation within its APEX emergency call-taking platform to provide live audio translation for non English 911 callers in New Orleans. The feature entered operational use in May 2023 and was embedded directly into the APEX call flow to support incoming emergency calls and dispatcher interactions.
Carbyne Translation, classified as Speech Recognition AI, was configured to deliver real time audio translation and language detection, converting incoming speech into translated text and audio for dispatchers. Functional capabilities integrated into the call-taking workflow include live streaming transcription, automated language identification, and presentation of translated content in the dispatcher interface to improve dispatcher situational awareness during active incidents.
Operationally the deployment affected emergency call handling and dispatcher workflows across the Orleans Parish Communication District, with dispatchers leveraging Carbyne Translation to gather critical information from non English callers. The district reported faster translations and reduced reliance on human interpreters, which sped information gathering during critical incidents and led to updates in call handling procedures and dispatcher training beginning in May 2023.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2020 | 2020 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2023 | 2023 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Critical Event Management | TRM |
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2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2025 | 2025 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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Domain Name System (DNS) | IaaS |
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2020 | 2020 |
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Domain Name System (DNS) | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2023 | 2023 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2020 | 2020 |
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