Richmond Hill, 11418, NY,
United States
Outreach New York Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Outreach New York and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 508 Outreach New York employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Outreach New York has purchased the following applications: Netsmart Business Intelligence for Analytics and BI in 2020, Netsmart Telehealth for Audio Video and Web Conferencing in 2020, Joomla 3.9 for Web Content Management in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Outreach New York is running and its propensity to invest more and deepen its relationship with Netsmart Technologies , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Outreach New York revenues, which have grown to $32.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Outreach New York intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Netsmart Technologies | Legacy | Netsmart Business Intelligence | Analytics and BI | Analytics and BI | n/a | 2020 | 2020 |
In 2020, Outreach New York deployed Netsmart Business Intelligence to provide centralized KPI reporting and daily performance visibility across its outpatient and residential programs in New York, using the Analytics and BI application to surface clinical, operational and financial indicators for leadership and clinicians. The deployment positioned Netsmart Business Intelligence as the primary source for daily performance metrics, enabling role-aligned access for clinical and administrative users and supporting routine operational review cycles.
Implementation centered on Netsmart KPI Dashboards within Netsmart Business Intelligence, delivering clinical, operational and financial KPI visualizations including trauma screening, discharge rates and reimbursement trend indicators. Configuration emphasized dashboarding and daily scorecards to present near real-time operational and billing signals, with standard Analytics and BI capabilities applied to unify clinical and financial KPIs for outpatient and residential service lines.
The dashboards improved visibility into trauma screening, discharge rates and reimbursement trends during the COVID-19 period, allowing leadership and clinicians to make faster, data-driven operational and billing adjustments. Governance focused on operational use by clinical and leadership teams, with the Netsmart Business Intelligence environment used as the authoritative analytics layer for program performance monitoring.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Netsmart Technologies | Legacy | Netsmart Telehealth | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Outreach New York implemented Netsmart Telehealth, an Audio Video and Web Conferencing application, to support its inpatient and outpatient substance use treatment programs across New York City and Long Island. The initiative targeted clinical scheduling and remote care access to streamline virtual visits for clients and clinicians across both site types.
The deployment integrated Netsmart Telehealth with the CareRecord so appointments were scheduled directly from the CareRecord, eliminating double-entry scheduling and simplifying clinician workflows. Implemented functional capabilities included appointment scheduling orchestration, multilingual appointment reminders, and one-click client access to telehealth sessions, aligning video conferencing, patient outreach, and session access controls within a single workflow.
Operational scope covered inpatient and outpatient substance use treatment programs across NYC and Long Island, affecting clinical operations, scheduling teams, and client engagement processes. Governance emphasized centralized scheduling through the CareRecord and streamlined clinician access policies, which improved access and clinician flexibility as part of the rollout.
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Joomla | Legacy | Joomla 3.9 | Web Content Management | Content Management | n/a | 2013 | 2013 |
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Web Content Management | Content Management |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Lead Generation | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Domain Name System (DNS) | IaaS |
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2016 | 2016 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2019 | 2019 |
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