Pakistan International Airlines
2nd Floor, Safety Building, CAA Rd, Faisal Cantonment,
Karachi, 75530,
Pakistan
Karachi, 75530,
Pakistan
42 21 111 786 786
Transportation
Pakistan International Airlines Technographics
Pakistan International Airlines Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Pakistan International Airlines and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8558 Pakistan International Airlines employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pakistan International Airlines has purchased the following applications: Hitit Crane Crew Management for Workforce Planning in 2025, Hitit Crane Online Travel Agency for Travel Management in 2018, Joomla 3.9 for Web Content Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pakistan International Airlines is running and its propensity to invest more and deepen its relationship with Hitit Bilgisayar , Joomla , IBM or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pakistan International Airlines revenues, which have grown to $581.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pakistan International Airlines intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Pakistan International Airlines Tech Stack and Enterprise Applications
Pakistan International Airlines HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hitit Bilgisayar | Legacy | Hitit Crane Crew Management | Workforce Planning | HCM | n/a | 2025 | 2025 |
In 2025, Pakistan International Airlines deployed Hitit Crane Crew Management, going live on October 1, 2025 to centralize crew planning and compliance. The implementation of Hitit Crane Crew Management addresses Workforce Planning for approximately 2,000 flight crew across PIA operations in the Asia region, expanding the long-standing partnership with vendor Hitit Bilgisayar.
The deployment configured core crew planning capabilities within Hitit Crane Crew Management, including centralized rostering and duty assignment, regulatory compliance tracking, IROPS planning workflows, and mobile crew communications for notifications and roster distribution. These functional modules were aligned to Workforce Planning use cases such as roster publishing, crew availability management, and time away and rest rule enforcement.
Operational scope covers crew operations, flight operations and crew planning teams, with system stewardship concentrated in operations and crew management functions. Hitit Crane Crew Management supports scheduling, roster maintenance, crew compliance monitoring and on-call coordination for irregular operations as part of PIA’s regional workforce planning program.
The October 1, 2025 go-live consolidated planning and compliance workflows into a single system and formalized process ownership between PIA operations and Hitit Bilgisayar. The rollout aims to modernize planning, IROPS handling and crew mobile communications to support improved operational efficiency and crew satisfaction.
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Pakistan International Airlines ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hitit Bilgisayar | Legacy | Hitit Crane Online Travel Agency | Travel Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Pakistan International Airlines implemented Hitit Crane Online Travel Agency as part of a Pakistan passenger services deployment using Hitit’s Crane suite. The implementation consolidated reservations, inventory, ticketing, online and mobile booking, and departure control under the Crane platform, aligning the airline with core Travel Management capabilities.
The implementation included Hitit’s agency and portal functionality, deploying Crane.APP to support indirect sales through travel agencies, and the notes infer use of Crane OTA for broader online travel agency scenarios based on the distribution and agency scope. Hitit Crane Online Travel Agency was configured to manage both direct e‑commerce bookings and indirect channel distribution, preserving standard PSS workflows for availability, fares, and ticketing.
Operational coverage focused on passenger services functions across Pakistan, impacting reservations operations, inventory and fare management, e‑ticketing operations, e‑commerce/online sales, and departure control processes. The deployment centralized channel orchestration and agency connectivity, bringing agency portal capabilities into the airline’s distribution and sales architecture.
Governance and rollout emphasized PSS configuration and distribution workflow alignment, with Crane.APP used to institutionalize agency onboarding and indirect sales processes. The implementation positioned Pakistan International Airlines to operate core Travel Management functions within the Hitit Crane suite while explicitly supporting both online/mobile customer journeys and agency distribution workflows.
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Pakistan International Airlines Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Joomla | Legacy | Joomla 3.9 | Web Content Management | Content Management | n/a | 2018 | 2018 |
In 2018, Pakistan International Airlines deployed Joomla 3.9 as their Web Content Management solution to manage content on www.piac.com.pk. The implementation positions Joomla 3.9 as the primary content platform for public website pages, supporting template driven page rendering, menu and navigation management, media asset handling, and role based authoring for corporate communications and marketing teams.
The deployment of Joomla 3.9 runs on the airline public web servers that power the corporate and customer facing site, with configuration aligned to standard Web Content Management capabilities such as article and category management, user access levels, and extension management to control site features. Governance practices emphasize editorial permissions and staged content workflows, central template control for branding consistency, and operational coverage across marketing, corporate communications, and customer facing content teams.
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Pakistan International Airlines PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Operating System (OS) | PaaS |
|
2010 | 2010 |
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Pakistan International Airlines IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
|
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Pakistan International Airlines
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Pakistan International Airlines Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Pakistan International Airlines IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Pakistan International Airlines digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Pakistan International Airlines Technographics
Pakistan International Airlines is a Transportation organization based in Pakistan,
with around 8558 employees and annual revenues of $581.0 million.
Pakistan International Airlines operates a diverse technology stack with applications such as
Hitit Crane Crew Management, Hitit Crane Online Travel Agency and Joomla 3.9,
covering areas like Workforce Planning, Travel Management and Web Content Management.
Pakistan International Airlines has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Hitit Bilgisayar and Joomla.
Pakistan International Airlines recently adopted applications including
Hitit Crane Crew Management in 2025, Cloudflare CDN in 2022 and Hitit Crane Online Travel Agency in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Pakistan International Airlines’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Pakistan International Airlines’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Pakistan International Airlines technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.