Karachi, 75530,
Pakistan
Pakistan International Airlines Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Pakistan International Airlines and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8558 Pakistan International Airlines employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pakistan International Airlines has purchased the following applications: Hitit Crane Crew Management for Workforce Planning in 2025, Hitit Crane Online Travel Agency for Travel Management in 2018, Joomla 3.9 for Web Content Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pakistan International Airlines is running and its propensity to invest more and deepen its relationship with Hitit Bilgisayar , Joomla , IBM or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pakistan International Airlines revenues, which have grown to $581.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pakistan International Airlines intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hitit Bilgisayar | Legacy | Hitit Crane Crew Management | Workforce Planning | HCM | n/a | 2025 | 2025 |
In 2025, Pakistan International Airlines deployed Hitit Crane Crew Management, going live on October 1, 2025 to centralize crew planning and compliance. The implementation of Hitit Crane Crew Management addresses Workforce Planning for approximately 2,000 flight crew across PIA operations in the Asia region, expanding the long-standing partnership with vendor Hitit Bilgisayar.
The deployment configured core crew planning capabilities within Hitit Crane Crew Management, including centralized rostering and duty assignment, regulatory compliance tracking, IROPS planning workflows, and mobile crew communications for notifications and roster distribution. These functional modules were aligned to Workforce Planning use cases such as roster publishing, crew availability management, and time away and rest rule enforcement.
Operational scope covers crew operations, flight operations and crew planning teams, with system stewardship concentrated in operations and crew management functions. Hitit Crane Crew Management supports scheduling, roster maintenance, crew compliance monitoring and on-call coordination for irregular operations as part of PIA’s regional workforce planning program.
The October 1, 2025 go-live consolidated planning and compliance workflows into a single system and formalized process ownership between PIA operations and Hitit Bilgisayar. The rollout aims to modernize planning, IROPS handling and crew mobile communications to support improved operational efficiency and crew satisfaction.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hitit Bilgisayar | Legacy | Hitit Crane Online Travel Agency | Travel Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Pakistan International Airlines implemented Hitit Crane Online Travel Agency as part of a Pakistan passenger services deployment using Hitit’s Crane suite. The implementation consolidated reservations, inventory, ticketing, online and mobile booking, and departure control under the Crane platform, aligning the airline with core Travel Management capabilities.
The implementation included Hitit’s agency and portal functionality, deploying Crane.APP to support indirect sales through travel agencies, and the notes infer use of Crane OTA for broader online travel agency scenarios based on the distribution and agency scope. Hitit Crane Online Travel Agency was configured to manage both direct e‑commerce bookings and indirect channel distribution, preserving standard PSS workflows for availability, fares, and ticketing.
Operational coverage focused on passenger services functions across Pakistan, impacting reservations operations, inventory and fare management, e‑ticketing operations, e‑commerce/online sales, and departure control processes. The deployment centralized channel orchestration and agency connectivity, bringing agency portal capabilities into the airline’s distribution and sales architecture.
Governance and rollout emphasized PSS configuration and distribution workflow alignment, with Crane.APP used to institutionalize agency onboarding and indirect sales processes. The implementation positioned Pakistan International Airlines to operate core Travel Management functions within the Hitit Crane suite while explicitly supporting both online/mobile customer journeys and agency distribution workflows.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Joomla | Legacy | Joomla 3.9 | Web Content Management | Content Management | n/a | 2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Operating System (OS) | PaaS |
|
2010 | 2010 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
|
2022 | 2022 |
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