Oakland, 94612-3015, CA,
United States
Pandora Media Technographics
Pandora Media Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Pandora Media and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2568 Pandora Media employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pandora Media has purchased the following applications: Salesforce Help Desk Software for Customer Support in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pandora Media is running and its propensity to invest more and deepen its relationship with Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pandora Media revenues, which have grown to $1.73 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pandora Media intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Pandora Media Tech Stack and Enterprise Applications
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Help Desk Software | Customer Support | CRM | n/a | 2014 | 2014 |
In 2014, Pandora Media deployed Salesforce Help Desk Software on its website. Salesforce Help Desk Software is used by Pandora Media within the Customer Support function to provide web embedded case intake and a public help portal for listeners. The deployment uses Salesforce's cloud delivered SaaS model integrated into Pandora's help site to surface knowledge base content and support forms to end users.
The implementation centralizes case management, ticket routing, knowledge base delivery, and agent console workflows typical for Customer Support platforms, enabling structured intake and triage of web originated issues. Operational ownership sits with Pandora Media's customer support organization, which manages case assignment and support workflows through the Salesforce Help Desk Software. Reporting and activity trails are retained in the application to support service operations and agent coordination.
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Marketing Automation | CRM |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Pandora Media
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Apps Being Evaluated by Pandora Media Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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