Parentia Belgium Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Parentia Belgium and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 281 Parentia Belgium employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Parentia Belgium has purchased the following applications: Microsoft 365 for Collaboration in 2018, Sitecore CMS for Web Content Management in 2018, Pexip Engage for Customer Engagement in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Parentia Belgium is running and its propensity to invest more and deepen its relationship with Microsoft , Sitecore , Drupal or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Parentia Belgium revenues, which have grown to $33.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Parentia Belgium intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sitecore | Legacy | Sitecore CMS | Web Content Management | Content Management | n/a | 2018 | 2018 |
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Web Content Management | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pexip | Legacy | Pexip Engage | Customer Engagement | CRM | n/a | 2020 | 2020 |
In 2020, Parentia Belgium implemented Pexip Engage to add web and phone appointment scheduling and callback capability for its child benefit public services, aligning the deployment with Customer Engagement objectives to maintain citizen access during the COVID-19 period. The engagement focused on rapid activation of customer-facing booking workflows to reduce in-branch density and preserve public safety.
The implementation delivered core Customer Engagement capabilities including a customer booking portal for web scheduling, telephony scheduling with callback orchestration, and an agent scheduling console to manage appointments. Pexip Engage was configured to handle inbound appointment requests, schedule confirmations, and callback queuing, providing an integrated front-office appointment management workflow.
Deployment was executed quickly, going live ten days after first contact, and the rollout was applied across Parentia Belgiums branch network and citizen service touchpoints to relieve physical queues. The deployment structure emphasized centralized configuration and fast operational onboarding for branch staff to start accepting scheduled appointments and callbacks.
Operational outcomes cited by Parentia include 118 appointments processed in the first ten days after go live, improved access for citizens during COVID-19, and eased in-branch flow and safety for frontline staff and visitors. The case demonstrates how Pexip Engage can be used to instrument appointment orchestration and callback handling within public service customer engagement operations.
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation, Customer Data Platform | CRM |
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2021 | 2021 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2018 | 2018 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2025 | 2025 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2025 | 2025 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Domain Name System (DNS) | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Sockets Layer (SSL) | CyberSecurity |
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2018 | 2018 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2021 | 2021 |
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