Parts Source
777 Lena Drive,
Aurora, 44202, OH,
United States
Aurora, 44202, OH,
United States
1 877-497-6412
Professional Services
Parts Source Technographics
Parts Source Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Parts Source and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 471 Parts Source employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Parts Source has purchased the following applications: Drift AI Chatbot for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2017, LexisNexis ThreatMetrix for eCommerce Fraud Protection in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Parts Source is running and its propensity to invest more and deepen its relationship with Drift , Microsoft , LexisNexis or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Parts Source revenues, which have grown to $134.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Parts Source intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Parts Source Tech Stack and Enterprise Applications
Parts Source AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Parts Source implemented Drift AI Chatbot on its public website. Parts Source deployed Drift AI Chatbot within the Chatbots and Conversational AI category to support website customer engagement and lead qualification functions.
The implementation centered on an embedded conversational web interface across product and support pages, leveraging Drift AI Chatbot capabilities such as guided conversational workflows, automated lead qualification, contextual FAQ responses and human agent handoff. Configuration work emphasized conversation triggers, response templates and routing rules to align automated dialogues with parts sourcing and order inquiry use cases.
Operational coverage focused on customer service and sales touchpoints on the site, with bot content and escalation rules managed by marketing and support teams. Drift AI Chatbot was instrumented as the primary conversational layer on the website under the Chatbots and Conversational AI category, centralizing inbound conversational interactions and standardizing first touch engagement.
|
Parts Source Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Parts Source implemented Microsoft 365 for Collaboration. The Microsoft 365 presence is observable on the Parts Source public website and was provisioned to provide cloud based collaboration capabilities for the company.
The Microsoft 365 deployment emphasizes core Collaboration functional modules typical for the suite, including Exchange Online for enterprise email, Microsoft Teams for real time communication, and SharePoint Online and OneDrive for document collaboration and content management. Parts Source Microsoft 365 Collaboration supports internal communications, document management, and knowledge sharing across departments, with tenant level administration, identity and access controls, and policy management used to govern usage and provisioning. Configuration and operational workflows are centered on Microsoft 365 administration and standard collaboration governance practices, aligning the application with corporate IT controls.
|
Parts Source eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LexisNexis | Legacy | LexisNexis ThreatMetrix | eCommerce Fraud Protection | eCommerce | n/a | 2022 | 2022 |
In 2022, Parts Source implemented LexisNexis ThreatMetrix as its eCommerce Fraud Protection solution on partsSource.com. The deployment embeds LexisNexis ThreatMetrix to provide real-time risk assessment for online transactions and account events, establishing Parts Source LexisNexis ThreatMetrix eCommerce Fraud Protection as the primary signal source for web-based fraud decisioning.
The implementation uses client-side sensor code across public site pages to capture device, browser and session signals and transmit those signals for cloud-hosted device fingerprinting and real-time risk scoring. This architecture supports low-latency scoring at the point of interaction, enabling risk-based decisions before transaction completion.
Functional capabilities implemented include device fingerprinting, behavioral analytics, bot detection, velocity checks and a rules-driven scoring engine to enable automated decisioning during checkout and account onboarding. Risk scores are surfaced into fraud review workflows and administrative consoles to support investigator triage and configurable rule enforcement by the risk operations team.
Operational scope is centered on ecommerce and payments business functions on the Parts Source website, impacting commerce, risk operations and customer service workflows. Governance for the deployment is organized around configurable risk thresholds and policy rules that standardize online decisioning and investigator handoffs.
|
|
|
|
|
Product Information Management | eCommerce |
|
2015 | 2015 |
|
Parts Source CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Account Based Marketing | CRM |
|
2021 | 2021 |
|
|
|
|
|
Account Based Marketing | CRM |
|
2022 | 2022 |
|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Experience | CRM |
|
2021 | 2021 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2019 | 2019 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2021 | 2021 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2021 | 2021 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2022 | 2022 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
Parts Source ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2021 | 2021 |
|
|
|
|
|
IT Service Management | ITSM |
|
2021 | 2021 |
|
|
|
|
|
IT Service Management | ITSM |
|
2023 | 2023 |
|
Parts Source Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Supplier Relationship Management | Procurement |
|
2017 | 2017 |
|
Parts Source PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2015 | 2015 |
|
|
|
|
|
Transactional Email | PaaS |
|
2018 | 2018 |
|
Parts Source IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Database Management | IaaS |
|
2019 | 2019 |
|
Parts Source CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Parts Source
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Parts Source Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Parts Source IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Parts Source digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Parts Source Technographics
Parts Source is a Professional Services organization based in United States,
with around 471 employees and annual revenues of $134.0 million.
Parts Source operates a diverse technology stack with applications such as
Drift AI Chatbot, Microsoft 365 and LexisNexis ThreatMetrix,
covering areas like Chatbots and Conversational AI, Collaboration and eCommerce Fraud Protection.
Parts Source has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Drift, Microsoft and LexisNexis.
Parts Source recently adopted applications including
Freshservice in 2023, LexisNexis ThreatMetrix in 2022 and Demandbase ABX Cloud in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Parts Source’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Parts Source’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Parts Source technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.