Paytm
Paytm Technographics
Paytm Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Paytm and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8623 Paytm employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Paytm has purchased the following applications: Yoroflow Workflow Management for Business Process Management in 2025, Cisco Webex Meetings for Audio Video and Web Conferencing in 2021, Surepass Aadhaar for Digital Signing in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Paytm is running and its propensity to invest more and deepen its relationship with Yoroflow , Infosys , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Paytm revenues, which have grown to $570.2 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Paytm intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Paytm Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Yoroflow | Legacy | Yoroflow Workflow Management | Business Process Management | ERP Services and Operations | n/a | 2025 | 2025 |
In 2025 Paytm implemented Yoroflow Workflow Management, deploying a Business Process Management platform according to Yoroflow's public Brands We Empower listing which identifies Paytm as a Yoroflow customer in India. The engagement is described by Yoroflow placement and is likely focused on payments operations and customer support workflow automation within the India region, aligning Paytm Yoroflow Workflow Management Business Process Management with core operations and support functions.
Yoroflow Workflow Management was configured to deliver standard Business Process Management capabilities including workflow automation, case management, approval routing, SLA tracking, form-driven tasks, orchestration of sequential and parallel activities, and operational dashboards. Configuration emphasis is inferred on payment and support process templates, role based access controls for operational and support users, and process modeling to codify exceptions and escalation paths.
Integrations are expected to follow typical Business Process Management patterns, connecting Yoroflow Workflow Management to payments processing endpoints, customer support ticketing layers, identity and directory services, and monitoring or analytics endpoints to enable end to end orchestration and observability. Operational scope centers on Paytm payments and operations teams and customer support groups in India, with a staged rollout and governance model implied by BPM best practices, including a centralized workflow repository, change control for process updates, and designated process owners to manage lifecycle and versioning.
The implementation narrative emphasizes system architecture focused on a centralized BPM layer for orchestrating cross functional workflows, governance to control process change, and operational instrumentation to surface workflow performance for continuous refinement. Yoroflow Workflow Management is positioned as the orchestration backbone for Paytm payments and customer support processes within the Business Process Management category.
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Core Banking | ERP Services and Operations |
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2016 | 2016 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021 Paytm deployed Cisco Webex Meetings to provide web-based conferencing capabilities as part of its Audio Video and Web Conferencing footprint, with the Cisco Webex Meetings instance surfaced on the Paytm website for browser access. The deployment emphasizes web delivery of meetings to external visitors and internal users without referencing any prior named platform.
The implementation centers on browser-based join, scheduled meeting management, real-time video and audio conferencing, screen sharing, and meeting recording functionality consistent with Audio Video and Web Conferencing workflows. Cisco Webex Meetings was embedded into site pages through a web delivery pattern, enabling on-page meeting initiation and attendee join flows, and configured to support standard meeting orchestration and attendee controls.
Operationally the rollout focused on web-accessible meeting sessions hosted via the Paytm site, enabling customer-facing conferencing and internal collaboration across product and support touchpoints. Governance concentrated on centralized meeting configuration and web presentation, aligning meeting lifecycle controls and access paths to the website delivery model.
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Collaboration | Collaboration |
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2011 | 2011 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Surepass | Legacy | Surepass Aadhaar | Digital Signing | Content Management | n/a | 2022 | 2022 |
In 2022, Paytm implemented Surepass Aadhaar to strengthen KYC, onboarding, and verification across its payments and merchant onboarding workflows in India. Surepass Aadhaar was deployed as a Digital Signing capability and integrated via Surepass APIs to enable Aadhaar eSign driven identity verification within Paytm flows.
The implementation emphasized API-based eSign orchestration and identity verification modules, enabling real-time Aadhaar eSign transactions and structured consent capture. Configuration included API endpoints for eKYC integration, signature certificate capture, and audit trail generation consistent with Digital Signing functional workflows.
Surepass APIs were embedded into Paytm payment onboarding and merchant onboarding processes, aligning verification logic with payments and merchant acquisition business functions. Operational coverage focused on KYC and onboarding teams within Paytm and the transaction acceptance and merchant onboarding lifecycle in India.
Governance routines implemented signed consent capture and audit logging to support verification traceability, with workflow orchestration centralized through the Surepass integration. According to the vendor testimonial, the deployment delivered faster onboarding and reduced fraud risk for Paytm by leveraging Aadhaar eSign via Surepass Suresign APIs, positioning Surepass Aadhaar as the Digital Signing component of Paytm's onboarding tech stack.
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Returns Management | SCM |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2012 | 2012 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2024 | 2024 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procure to Pay | Procurement |
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2025 | 2025 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2012 | 2012 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Phishing Protection | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Paytm
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Paytm Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Paytm Technographics
Paytm is a Professional Services organization based in India,
with around 8623 employees and annual revenues of $570.2 million.
Paytm operates a diverse technology stack with applications such as
Yoroflow Workflow Management, Cisco Webex Meetings and Surepass Aadhaar,
covering areas like Business Process Management, Audio Video and Web Conferencing and Digital Signing.
Paytm has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Yoroflow, Cisco Systems and Surepass.
Paytm recently adopted applications including
Yoroflow Workflow Management in 2025, C1 ProcFocus Procure-to-Pay in 2025 and YoroProject in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Paytm’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Paytm’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Paytm technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.