East London, 5241,
South Africa
Pc Square Technologies Technographics
Pc Square Technologies Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Pc Square Technologies and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 22 Pc Square Technologies employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pc Square Technologies has purchased the following applications: osTicket for Customer Support in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pc Square Technologies is running and its propensity to invest more and deepen its relationship with osTicket or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pc Square Technologies revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pc Square Technologies intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Pc Square Technologies Tech Stack and Enterprise Applications
Pc Square Technologies CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| osTicket | Legacy | osTicket | Customer Support | CRM | n/a | 2019 | 2019 |
In 2019, Pc Square Technologies implemented osTicket for Customer Support on its public website. The deployment established osTicket as the primary web-facing helpdesk for customer inquiries related to its manufacturing operations in South Africa.
The implementation focused on web-based ticket capture and workflow management, using osTicket to create tickets from website forms and email-to-ticket channels, and to support assignment and status tracking. Configuration emphasis was on straightforward queues, priority fields, and role-based access controls appropriate for a 22 employee organization, keeping administration lightweight and manageable by internal staff.
Operational coverage centered on customer support and service functions, with osTicket embedded on the company website to centralize inbound requests and standardize triage. Governance practices reflected conventional helpdesk processes, including ticket routing and assignment workflows, record retention in the ticketing system, and internal administration of osTicket rather than outsourced operation.
|
IT Decision Makers and Key Stakeholders at Pc Square Technologies
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Pc Square Technologies Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||