Wettingen, 5430,
Switzerland
pdc Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by pdc and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 130 pdc employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that pdc has purchased the following applications: Blue Call Contact Center for Call Center in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems pdc is running and its propensity to invest more and deepen its relationship with Blue Call or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing pdc revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for pdc intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Blue Call | Legacy | Blue Call Contact Center | Call Center | CRM | n/a | 2020 | 2020 |
In 2020, pdc implemented Blue Call Contact Center as its Call Center application. Blue Call AG is listed in pdc's public AGB subcontractor list for operation and maintenance of telephone control systems, indicating Blue Call supports pdc's contact-center and CRM operations in Switzerland.
Module usage is inferred from the subcontractor listing, specifically Blue Call Contact Center together with operation and maintenance services for telephone control and contact-center functions. Deployment is structured as an outsourced operations model, with Blue Call AG responsible for ongoing operation and maintenance under the subcontractor clause in pdc's AGB. Functional coverage includes contact routing, telephone control system operations, and CRM-facing contact-center workflows supporting pdc's customer service and professional services delivery teams. Integration points are described at a high level in the AGB as support for pdc's contact-center/CRM operations, implying system-level interfacing between Blue Call Contact Center and pdc's CRM and telephony environments within the subcontracted arrangement.
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