Tuscaloosa, 35401-2826, AL,
United States
Peco Foods Technographics
Peco Foods Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Peco Foods and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3800 Peco Foods employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Peco Foods has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, TeamSupport for Customer Support in 2021, Google Cloud Platform (GCP) for Application Hosting and Computing Services in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Peco Foods is running and its propensity to invest more and deepen its relationship with Cisco Systems , Microsoft , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Peco Foods revenues, which have grown to $1.15 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Peco Foods intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Peco Foods Tech Stack and Enterprise Applications
Peco Foods Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Peco Foods implemented Cisco Webex Meetings as its Audio Video and Web Conferencing solution. The deployment is surfaced on the Peco Foods public website, enabling external participants to join scheduled sessions via embedded join links and browser based access. The configuration delivers video conferencing, enterprise audio, screen sharing, meeting recording and participant management features consistent with Audio Video and Web Conferencing functionality.
Cisco Webex Meetings was configured to provide meeting scheduling, host controls, recording retention and client browser support for laptop and mobile endpoints. Operational scope covers external collaboration workflows for customers and suppliers as well as internal remote meeting needs, with governance focused on user provisioning, meeting administration and access controls available within Cisco Webex Meetings. The implementation emphasizes web embedded access and standard Webex meeting tooling rather than bespoke on premise infrastructure.
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Peco Foods CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport | Customer Support | CRM | n/a | 2021 | 2021 |
In 2021, Peco Foods implemented TeamSupport as its Customer Support solution, embedding the application on its public website to capture web-originated inquiries. TeamSupport is used to centralize case intake, ticket routing, and knowledge base access for customer service workflows supporting Peco Foods' consumer packaged goods operations in the United States.
The deployment focuses on core Customer Support capabilities typical of TeamSupport, including web form and widget ticket capture, automated ticket queuing and assignment, email-to-ticket conversion, case lifecycle tracking, and centralized knowledge management. Configuration emphasizes role based access for support agents and supervisors, configurable queues and SLA handling, and templated responses to standard product and order inquiries.
Integration points are implemented through the website embedding of TeamSupport forms and widgets to ensure direct web-to-ticket creation, and through inbound email conversion to the TeamSupport ticketing platform. Operational scope centers on the customer service organization and field support teams that handle product questions, order status, and consumer complaints, consolidating web and email channels into a single support workflow.
Governance and rollout follow a service operations model with defined triage workflows, administrator managed knowledge curation, and staged configuration updates to queues and routing rules. Ongoing administration is handled within TeamSupport by centralized support leadership to maintain ticket lifecycle policies and agent permissions.
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Peco Foods IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Cloud Platform (GCP) | Application Hosting and Computing Services | IaaS | n/a | 2021 | 2021 |
In 2021, Peco Foods implemented Google Cloud Platform to host its corporate website. The deployment uses Google Cloud Platform for Application Hosting and Computing Services to centralize web hosting, delivering front-end web applications and static assets through managed compute and object storage tiers. This arrangement positions Google Cloud Platform as the primary platform for Peco Foods website delivery and content serving.
Architecturally the implementation aligns with standard cloud hosting patterns, including provisioned compute instances for application workloads, object storage for media and assets, and cloud load balancing and networking to route public traffic. Operational scope is focused on the corporate website and digital customer engagement, affecting marketing and external communications functions. Governance follows an IT-managed cloud host model where central IT configures resource provisioning, identity and access controls, and deployment processes to support ongoing website updates.
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IT Decision Makers and Key Stakeholders at Peco Foods
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Apps Being Evaluated by Peco Foods Executives
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