PennyMac
3043 Townsgate Road,
Westlake Village, 91361, CA,
United States
Westlake Village, 91361, CA,
United States
1 818-224-7442
Banking and Financial Services
PennyMac Technographics
PennyMac Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by PennyMac and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5025 PennyMac employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that PennyMac has purchased the following applications: Exela Lockbox for AR Automation in 2014, CheckR Truework for Employment, Income and Experience Verification in 2024, ICE Mortgage Black Knight MSP for Loan Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems PennyMac is running and its propensity to invest more and deepen its relationship with Exela Technologies , Oracle , CheckR or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing PennyMac revenues, which have grown to $2.41 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for PennyMac intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
PennyMac Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exela Technologies | Legacy | Exela Lockbox | AR Automation | ERP Financial Management | n/a | 2014 | 2014 |
In 2014, PennyMac implemented Exela Lockbox to support lockbox and payments processing within its mortgage servicing organization, aligning the deployment with AR Automation practices. The Exela Lockbox implementation focused on centralized check payment ingestion and lockbox processing to handle paper payment workflows common in mortgage servicing.
Exela Lockbox was configured to support core AR Automation capabilities including payments intake, image capture and biller data extraction, and account number mapping to support portfolio onboarding and account transitions. The implementation included document generation and templating for billing and escrow notices, providing operational control over customer communications without programmer intervention, consistent with content control workflows in the market.
Operational coverage centered on mortgage servicing business functions, specifically payments processing, customer communication, and portfolio onboarding activities. The solution produced consolidated feeds of biller data and images from multiple payment channels and integrated that output into servicing operational workflows to streamline posting and reconciliation processes.
Market context from the same period cited vendor suites processing nearly 100 million mortgage transactions annually and emphasized features such as full color bill customization and automated account mapping that reduced manual reconciliation effort. PennyMac referenced the lockbox service as a cost effective payments processing capability, and the broader AR Automation deployment emphasized governance over document delivery and standardized feeds for downstream servicing systems.
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ERP Financial | ERP Financial Management |
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2021 | 2022 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CheckR | Legacy | CheckR Truework | Employment, Income and Experience Verification | HCM | n/a | 2024 | 2024 |
In 2024 PennyMac implemented CheckR Truework to automate income and employment verifications. The deployment targeted Employment, Income and Experience Verification workflows within mortgage loan operations, centralizing verification for loan fulfillment teams.
The implementation consolidated more than five separate verification processes into a single automated waterfall, sequencing instant verification, credentials, Smart Outreach, and third party verification steps. CheckR Truework was configured to execute the automated waterfall as part of borrower intake and loan processing workflows, reducing manual touchpoints and standardizing verification logic. Functional capabilities implemented included automated income and employment checks, credential validation, outreach orchestration, and third party document collection.
Operational coverage focused on PennyMac's loan fulfillment teams within its mortgage operations, aligning verification execution with borrower onboarding and fulfillment pipelines. The rollout emphasized orchestration of verification steps, exception routing, and standardized case handling to support consistent employment and income validation.
PennyMac reported a 20% reduction in total verification cost and 14,000 plus hours saved for loan fulfillment teams following the CheckR Truework deployment. Governance changes included centralized verification orchestration and standardized verification workflows to enforce consistent policy and reduce ad hoc manual processing.
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HR Compliance | HCM |
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2020 | 2020 |
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HR Service Delivery | HCM |
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2023 | 2023 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ICE Mortgage Technology | Legacy | ICE Mortgage Black Knight MSP | Loan Management | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, PennyMac implemented ICE Mortgage Black Knight MSP as its Loan Management platform. The company had used MSP for eight years to manage a growing loan portfolio and executed a multi year contract extension in 2016 to expand platform coverage and analytics support.
The ICE Mortgage Black Knight MSP deployment focused on core servicing functional modules including loan boarding, payment processing, escrow administration and default management. PennyMac also implemented bankruptcy workflows within Black Knight LoanSphere Bankruptcy to support Proof of Claim and Notice of Payment requirements, reflecting a configuration emphasis on regulatory compliance and standard servicing lifecycle automation.
As part of the initiative PennyMac integrated MSP with Black Knight McDash loan level data and Black Knight indexing services to improve loan level visibility and document access for servicers. The operational scope covered servicing operations, default and loss mitigation teams, escrow administration and correspondent purchase review through coordination with the companys LoanSphere LendingSpace loan origination capabilities.
Governance centered on a multi year renewal and expanded usage model to scale servicing capacity as the portfolio grew, with configuration and process workstreams to align bankruptcy claim workflows and indexing processes. Outcomes stated by the vendor included greater insight into loan portfolios to discover opportunities for process improvement, enhanced ability to mitigate risk, and support for business growth, efficiency, regulatory compliance and customer service.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Warehouse | Analytics and BI |
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2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2012 | 2012 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2021 | 2021 |
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Intelligent Document Processing | Content Management |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2021 | 2021 |
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Customer Analytics | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2012 | 2012 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2021 | 2022 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Security Orchestration, Automation, and Response (SOAR) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at PennyMac
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by PennyMac Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from PennyMac IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the PennyMac digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD PennyMac Technographics
PennyMac is a Banking and Financial Services organization based in United States,
with around 5025 employees and annual revenues of $2.41 billion.
PennyMac operates a diverse technology stack with applications such as
Exela Lockbox, CheckR Truework and ICE Mortgage Black Knight MSP,
covering areas like AR Automation, Employment, Income and Experience Verification and Loan Management.
PennyMac has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Exela Technologies, CheckR and ICE Mortgage Technology.
PennyMac recently adopted applications including
CheckR Truework in 2024, UKG HR Service Delivery in 2023 and Magnite (ex Rubicon Project) in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of PennyMac’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates PennyMac’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete PennyMac technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.