PHS Group
Block B, Western Industrial Estate,
Caerphilly, CF83 1XH,
United Kingdom
Caerphilly, CF83 1XH,
United Kingdom
44 29 2085 1000
Professional Services
PHS Group Technographics
PHS Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by PHS Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 PHS Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that PHS Group has purchased the following applications: Eploy Applicant Tracking System for Applicant Tracking System, Candidate Relationship Management in 2021, IFS PSO (Planning and Scheduling Optimization) for Enterprise Asset Management in 2020, WhosOn Hybrid Chat for Chatbots and Conversational AI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems PHS Group is running and its propensity to invest more and deepen its relationship with Eploy , Edenred , IFS or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing PHS Group revenues, which have grown to $450.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for PHS Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
PHS Group Tech Stack and Enterprise Applications
PHS Group HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Eploy | Legacy | Eploy Applicant Tracking System | Applicant Tracking System, Candidate Relationship Management | HCM | n/a | 2021 | 2021 |
In 2021, PHS Group deployed Eploy Applicant Tracking System on its public career site. The Eploy Applicant Tracking System is implemented as part of the company's Applicant Tracking System,Candidate Relationship Management stack to capture live applications and manage candidate lifecycle from the phs.co.uk website.
The implementation centers on core ATS capabilities including job posting and vacancy management, web application capture, candidate profile management, configurable screening workflows and communication automation. Candidate Relationship Management functions are used to build talent pools and track engagement, and the Eploy Applicant Tracking System was configured to support vacancy templates, application forms and recruiter workflow rules.
Deployment is integrated with the PHS Group website to route applicant traffic into the Eploy Applicant Tracking System and to present live vacancies on the career pages. Operational coverage targets Talent Acquisition and HR teams across PHS Group in the United Kingdom, providing a centralized repository for candidate records and recruitment activity.
Rollout emphasized standardizing vacancy approvals, screening decision workflows and recruiter access controls to enforce recruitment governance and compliance with applicant data capture. Configuration work focused on aligning recruiter workflows, notification templates and data capture fields with existing HR processes, enabling consistent candidate handling and recordkeeping.
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Employee Recognition and Rewards Management | HCM |
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2020 | 2021 |
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PHS Group ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IFS | Legacy | IFS PSO (Planning and Scheduling Optimization) | Enterprise Asset Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, PHS Group implemented IFS PSO (Planning and Scheduling Optimization) to automate technician scheduling within Enterprise Asset Management for its field service operations. PHS Group is a UK hygiene and workplace services provider managing more than 5 million visits annually by its field engineers, and the deployment targeted centralized schedule orchestration and AI-driven route planning for its nationwide operations.
IFS PSO (Planning and Scheduling Optimization) was configured to deliver AI-powered scheduling and dynamic dispatch capabilities, eliminating next-day manual route planning and increasing average jobs per day from 18.5 to over 26, with top performers reaching 35. The implementation emphasized algorithmic schedule optimization, multi-stop route consolidation, and real-time adaptability to auto-flag and re-route missed jobs, improving service consistency and day-to-day planner efficiency.
Operational scope covered field operations, scheduling and planning teams, and service delivery management, supporting PHS’s strategic move toward outcome-based service delivery. Governance adjustments included new exception-handling workflows for re-routing, planner oversight of AI suggestions, and operational rules to balance technician workload and customer SLAs.
Explicit outcomes reported include a 40% productivity increase, avoidance of more than 100 new hires, reduced travel time and emissions, and improved driver work-life balance, alongside service consistency gains of over 40 percentage points. The deployment demonstrates how IFS PSO within Enterprise Asset Management can shift workforce scheduling from reactive task assignment to predictive, outcome-focused service orchestration.
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PHS Group AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Parker Software | Legacy | WhosOn Hybrid Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015 PHS Group deployed WhosOn Hybrid Chat on its public website. WhosOn Hybrid Chat is in the Chatbots and Conversational AI category and was implemented to provide visitor-facing conversational capabilities for the company website operated in the United Kingdom.
The implementation centered on a hybrid chat model combining automated conversational flows with live agent escalation, reflecting capabilities typical of WhosOn Hybrid Chat. Configuration details focused on web-embedded chat widgets, proactive engagement triggers, session transcript capture, canned responses, and hybrid routing to enable handoff from bot to human support when required.
Operational scope was concentrated on customer-facing web interactions supporting customer service and inbound sales inquiry handling. Governance and rollout were organized around website channel management and contact center workflows, aligning chat session logging and transcript visibility with existing customer interaction records.
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PHS Group SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Fleet Management | SCM |
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2020 | 2020 |
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PHS Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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PHS Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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PHS Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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PHS Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at PHS Group
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by PHS Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from PHS Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the PHS Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD PHS Group Technographics
PHS Group is a Professional Services organization based in United Kingdom,
with around 3000 employees and annual revenues of $450.0 million.
PHS Group operates a diverse technology stack with applications such as
Eploy Applicant Tracking System, IFS PSO (Planning and Scheduling Optimization) and WhosOn Hybrid Chat,
covering areas like Applicant Tracking System, Candidate Relationship Management, Enterprise Asset Management and Chatbots and Conversational AI.
PHS Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Eploy, IFS and Parker Software.
PHS Group recently adopted applications including
Amazon S3 in 2022, Eploy Applicant Tracking System in 2021 and Hotjar in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of PHS Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates PHS Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete PHS Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.