San Mateo, CA, 94002,
United States
Peterson Products Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Peterson Products and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Peterson Products employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Peterson Products has purchased the following applications: Microsoft 365 for Collaboration in 2018, TASKE Cloud for Call Center in 2018, Amazon EC2 for Application Hosting and Computing Services in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Peterson Products is running and its propensity to invest more and deepen its relationship with Microsoft , TASKE Technology , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Peterson Products revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Peterson Products intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TASKE Technology | Legacy | TASKE Cloud | Call Center | CRM | n/a | 2018 | 2018 |
In 2018, Peterson Products implemented TASKE Cloud to support Call Center operational reporting and supervisor workflows across its United States contact center operations. TASKE cites Peterson Products as a customer whose call center reporting requirements were replicated and enhanced within TASKE Cloud, with vendor materials indicating use of TASKE reporting modules to duplicate and extend existing contact center CRM reports.
The deployment centered on TASKE Cloud reporting modules configured to produce detailed operational reports and supervisor dashboards, providing case level and agent level visibility consistent with Call Center reporting capabilities. Functional configuration covered reporting engines, scheduled distribution of reports, and configurable dashboards for supervisory review, and governance emphasized standardizing report taxonomy and templates to support contact center and CRM workflows. No specific third party integrations are disclosed in vendor materials, and TASKE reports improved operational reporting and detail for supervisors as the primary outcome.
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2016 | 2016 |
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