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PHH Mortgage Corporation Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Salesforce Legacy Slack Connect Collaboration Collaboration n/a 2022 2022
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Lifesize Legacy Lifesize Serenova CxEngage Video Call Center CRM D&M Enterprise Group 2018 2018
In 2018, PHH Mortgage Corporation implemented Lifesize Serenova CxEngage Video to move its contact center to a cloud CCaaS platform and unify multichannel customer servicing. The deployment centers on the Call Center category and establishes a cloud-hosted contact center architecture designed to support voice, chat, email and video-enabled interactions while consolidating queuing and routing logic under a single platform. The implementation emphasized core contact center capabilities including omnichannel routing, queuing, real-time reporting and orchestration, with explicit integrations into workforce management systems and self-service tools to improve agent scheduling and deflection workflows. D&M Enterprise Group served as the implementation partner, configuring the Lifesize Serenova CxEngage Video environment, connecting workforce management and self-service endpoints, and enabling on-demand agent scaling and centralized administration. Rollout was driven in the United States across PHH Mortgage customer service operations, with governance focused on standardizing contact handling, centralizing monitoring and aligning operational processes for staffing and escalation. The project aimed to streamline customer service operations, reduce overhead and enable elastic scaling for agents through the Lifesize Serenova CxEngage Video Call Center platform.
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Amazon Web Services (AWS) Legacy Amazon SES Transactional Email PaaS n/a 2019 2019
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2018 2018
Application Hosting and Computing Services IaaS 2019 2019
Content Delivery Network IaaS 2019 2019
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2021 2021
Professional Services
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Professional Services Professional Services 2005 2006
IT Decision Makers and Key Stakeholders at PHH Mortgage Corporation
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by PHH Mortgage Corporation Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD PHH Mortgage Corporation Technographics

PHH Mortgage Corporation is a Banking and Financial Services organization based in United States, with around 1300 employees and annual revenues of $317.0 million.

PHH Mortgage Corporation operates a diverse technology stack with applications such as Slack Connect, Lifesize Serenova CxEngage Video and Amazon SES, covering areas like Collaboration, Call Center and Transactional Email.

PHH Mortgage Corporation has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Salesforce, Lifesize and Amazon Web Services (AWS).

PHH Mortgage Corporation recently adopted applications including Slack Connect in 2022, Cisco Secure Email (formerly Email Security Appliance) in 2021 and Amazon SES in 2019, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of PHH Mortgage Corporation’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates PHH Mortgage Corporation’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete PHH Mortgage Corporation technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.