Wrexham, LL11 4YL,
United Kingdom
Phoenix Homecare and Support Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Phoenix Homecare and Support and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 49 Phoenix Homecare and Support employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Phoenix Homecare and Support has purchased the following applications: Sage 50 for ERP Financial in 2021, Connecteam Employee Recognition and Rewards for Employee Recognition and Rewards Management in 2023, Tidio Live Chat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Phoenix Homecare and Support is running and its propensity to invest more and deepen its relationship with Sage , Connecteam , Tidio or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Phoenix Homecare and Support revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Phoenix Homecare and Support intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage 50 | ERP Financial | ERP Financial Management | n/a | 2021 | 2021 |
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Connecteam | Legacy | Connecteam Employee Recognition and Rewards | Employee Recognition and Rewards Management | HCM | n/a | 2023 | 2023 |
In 2023 Phoenix Homecare and Support implemented Connecteam Employee Recognition and Rewards to digitize paper forms and centralize policies and training for its Wales operations. The implementation used Connecteam Employee Recognition and Rewards within the Employee Recognition and Rewards Management category to support HR led engagement, posting daily handovers and celebrating birthdays and carer anniversaries to improve staff communication and compliance.
Configuration emphasized digital forms, a centralized policy and training library, onboarding workflows and a recognition stream for milestone announcements. The deployment connected training and onboarding processes to structured checklists and form completion workflows in the app, enabling faster form submission and routine handover postings by care teams. Functional capabilities implemented include mobile accessible forms, training modules, policy distribution, scheduled content posts and recognition features for employee milestones.
Operational scope covered HR and frontline carers across Phoenix Homecare and Support in Wales, with the HR team administering content, onboarding and engagement programs. Governance shifted paper based policies and handovers to HR owned digital workflows, standardizing how training and compliance content is published and tracked. The published case study documents higher staff engagement and faster form completion as explicit outcomes of using Connecteam Employee Recognition and Rewards.
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HR Compliance | HCM |
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2023 | 2023 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tidio | Legacy | Tidio Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2016 | 2016 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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