phoenixNAP
3402 East University Dr,
Phoenix, 85034, AZ,
United States
Phoenix, 85034, AZ,
United States
1 877-588-5918
Professional Services
phoenixNAP Technographics
phoenixNAP Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by phoenixNAP and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 phoenixNAP employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that phoenixNAP has purchased the following applications: CCBill for Payment Processing in 2020, LiveChat for Chatbots and Conversational AI in 2012, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems phoenixNAP is running and its propensity to invest more and deepen its relationship with CCBill , Ubersmith , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing phoenixNAP revenues, which have grown to $22.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for phoenixNAP intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
phoenixNAP Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CCBill | Legacy | CCBill | Payment Processing | ERP Financial Management | n/a | 2020 | 2020 |
In 2020, phoenixNAP implemented CCBill as its Payment Processing solution on the phoenixNAP website. The CCBill deployment serves as the external payment gateway and hosted payment pages for online checkout, supporting subscription billing and recurring payment workflows typical of Payment Processing platforms. CCBill is used to capture and authorize customer payments for cloud and professional services sold through the public storefront.
The implementation integrates CCBill with the website front end and with phoenixNAP billing and customer account workflows to centralize payment authorization, recurring billing, and transaction reconciliation. Operational scope targets online sales and subscription management for phoenixNAP customers in the United States, with governance focused on consolidating payment handling under a single external payment provider and aligning e-commerce checkout flows with billing operations.
|
|
|
|
|
Subscription and Recurring Billing | ERP Financial Management |
|
2009 | 2009 |
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2012 | 2012 |
In 2012, phoenixNAP deployed LiveChat on its public website. The deployment situates LiveChat in the Chatbots and Conversational AI category to provide real time web chat for customer support and website lead qualification.
The LiveChat implementation centers on a web chat widget and an agent console, delivering standard Chatbots and Conversational AI capabilities such as real time messaging, session management, canned responses, chat transcripts, and basic analytics. Configuration patterns for this category typically include widget placement, availability schedules, targeted chat triggers, and agent routing to align with support shifts. These capabilities enable a continuous customer facing messaging channel on the site.
Operational scope is website centric, supporting customer support and pre sales engagement workflows across phoenixNAP service pages. Governance commonly addresses agent access controls, chat response protocols, transcript retention, and designated integration points into CRM or ticketing systems when those systems are present. This narrative restates LiveChat as the implemented application and positions phoenixNAP LiveChat Chatbots and Conversational AI as the customer engagement layer on the company website.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019 phoenixNAP implemented Microsoft 365 to provide Collaboration capabilities for its 200 employee professional services organization. The deployment centralized cloud hosted email, real time collaboration, and document storage to support corporate teams and client-facing workflows. The company website source references Microsoft 365, corroborating active use of the platform across public and internal touchpoints.
The Microsoft 365 configuration emphasizes standard Collaboration modules, including Exchange Online for email, Microsoft Teams for chat and meetings, SharePoint Online and OneDrive for document management and content sharing. Administration was managed through Microsoft 365 administration controls and identity services aligned with Azure Active Directory, enabling centralized user provisioning and access governance with multi factor authentication and conditional access policies where applied. The implementation supports core business functions such as internal communications, document lifecycle management, and cross team collaboration within the organization.
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2018 | 2018 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Account Based Marketing | CRM |
|
2020 | 2020 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2014 | 2014 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Backup as a Service (BaaS) | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Application Firewalls (WAF), DDoS Protection | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at phoenixNAP
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by phoenixNAP Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from phoenixNAP IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the phoenixNAP digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD phoenixNAP Technographics
phoenixNAP is a Professional Services organization based in United States,
with around 200 employees and annual revenues of $22.0 million.
phoenixNAP operates a diverse technology stack with applications such as
CCBill, LiveChat and Microsoft 365,
covering areas like Payment Processing, Chatbots and Conversational AI and Collaboration.
phoenixNAP has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as CCBill, LiveChat, Inc. and Microsoft.
phoenixNAP recently adopted applications including
Lumen Black Lotus Labs in 2021, CCBill in 2020 and SalesIntel ABM in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of phoenixNAP’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates phoenixNAP’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete phoenixNAP technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.