Phone.com
211 Warren St,
Newark, 7103, NJ,
United States
Newark, 7103, NJ,
United States
+1 800-997-9179
Communications
Phone.com Technographics
Phone.com Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Phone.com and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 72 Phone.com employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Phone.com has purchased the following applications: Stripe Payments for Payment Processing in 2020, Lattice Engagement for Employee Engagement in 2023, LiveChat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Phone.com is running and its propensity to invest more and deepen its relationship with Stripe , Lattice , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Phone.com revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Phone.com intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Phone.com Tech Stack and Enterprise Applications
Phone.com ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Stripe | Legacy | Stripe Payments | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, Phone.com implemented Stripe Payments on its public website to centralize online payment acceptance and billing workflows. The deployment of Stripe Payments, in the Payment Processing category, was embedded into web checkout and account billing interfaces, leveraging API-driven payment capture, tokenization and webhook events to surface transaction status to internal operations. The implementation reflected standard Payment Processing capabilities including card acceptance, recurring billing orchestration and dispute event handling through Stripe Payments.
Operational coverage was scoped to the customer-facing website and associated billing processes, impacting finance, customer support and product operations responsible for subscription management and invoicing. Governance centered on payment configuration, webhook monitoring and reconciliation routines, along with tokenization to reduce PCI footprint and streamline merchant account settings. Phone.com uses Stripe Payments as a single payment processing layer on its website to handle one-time charges and subscription collections.
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Phone.com HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Lattice | Legacy | Lattice Engagement | Employee Engagement | HCM | n/a | 2023 | 2023 |
In 2023, Phone.com deployed Lattice Engagement as an Employee Engagement application. The implementation is provisioned as a cloud SaaS instance accessible via phone.latticehq.com and is used to provide employee-facing engagement functionality for Phone.com's 72 employees, supporting HR and people management workflows.
Lattice Engagement was configured to deliver core Employee Engagement capabilities including recurring pulse and full engagement surveys, manager feedback and recognition workflows, and engagement dashboards for trend analysis and action planning. Configuration emphasized survey cadence, confidential response handling, and manager-facing reports to surface team-level signals and drive follow-up conversations.
Operational ownership sits with HR and People Operations, with manager participation in execution and follow-up. Governance includes defined survey schedules, role-based access to dashboards, and documented manager follow-up workflows to convert survey output into localized action plans, all accessed through the company-specific Lattice Engagement site phone.latticehq.com.
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Phone.com AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Phone.com deployed LiveChat on its public website to support customer service and lead capture. The deployment uses LiveChat as a Chatbots and Conversational AI solution embedded in the site, provisioned as a cloud-hosted chat widget accessed by agents through a web console, and configured to handle real-time visitor engagement and asynchronous transcript capture. Phone.com LiveChat Chatbots and Conversational AI supports customer support and sales functions for the United States-based organization, aligning scope with the companys 72 employee footprint.
Configuration emphasized core Chatbots and Conversational AI modules including the embedded chat widget, agent console, canned responses, chat transcript retention, and reporting, with standard routing and reply templates organized for support and sales queues. Architecture follows a SaaS widget model requiring site-level script embedding and agent account provisioning rather than on-premise infrastructure, and governance focused on agent access control, response template management, and chat transcript handling across support operations.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Phone.com Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2014 | 2014 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Phone.com eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2020 | 2020 |
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Personalization and Product Recommendations | eCommerce |
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2020 | 2020 |
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Phone.com CRM
Phone.com ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Incident Management | ITSM |
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2018 | 2018 |
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Phone.com TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Phone.com PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Phone.com IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Phone.com
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Phone.com Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Phone.com IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Phone.com digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Phone.com Technographics
Phone.com is a Communications organization based in United States,
with around 72 employees and annual revenues of $10.0 million.
Phone.com operates a diverse technology stack with applications such as
Stripe Payments, Lattice Engagement and LiveChat,
covering areas like Payment Processing, Employee Engagement and Chatbots and Conversational AI.
Phone.com has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Stripe, Lattice and LiveChat, Inc..
Phone.com recently adopted applications including
Lattice Engagement in 2023, LiveChat in 2021 and Hotjar in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Phone.com’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Phone.com’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Phone.com technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.