Pierce Group
Pierce Group Technographics
Pierce Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Pierce Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 407 Pierce Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pierce Group has purchased the following applications: PayPal Enterprise for Payment Processing in 2018, Microsoft 365 for Collaboration in 2020, Intershop E-Commerce Platform for eCommerce in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pierce Group is running and its propensity to invest more and deepen its relationship with PayPal , Microsoft , Intershop or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pierce Group revenues, which have grown to $157.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pierce Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Pierce Group Tech Stack and Enterprise Applications
Pierce Group ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PayPal | Legacy | PayPal Enterprise | Payment Processing | ERP | n/a | 2018 | 2018 |
In 2018 Pierce Group implemented PayPal Enterprise as its Payment Processing platform to centralize online payment authorization and settlement across its retail operations. The PayPal Enterprise deployment was positioned to support customer-facing payment flows used by inside sales, customer support, and order management teams.
PayPal Enterprise was configured to handle standard payment gateway functions including checkout integration, authorization and capture workflows, and refund and exchange processing aligned to returns management. The implementation also covered reconciliation and dispute handling processes that tie into customer support workflows for complaints, faulty product returns, and refunds.
Operational integration included connections between PayPal Enterprise and existing payment provider relationships, notably PayEx, enabling multi-provider routing and coordination with settlement partners. The payment processing configuration was mapped into order management and reclamation workflows used by warehouses and couriers, and operational oversight extended across Stockholm County and supervised South European teams in Italy and Spain.
Governance focused on routinizing payment and returns procedures, embedding refund and back order controls into day-to-day operations, and aligning translations and marketing content to payment-related customer communications. PayPal Enterprise served as the central Payment Processing component linking commerce, customer service, and logistics workflows without presuming specific prior platform details.
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Pierce Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Pierce Group implemented Microsoft 365. Microsoft 365 serves as the company's primary Collaboration platform and is cited on the corporate website. The deployment reflects adoption of cloud-hosted productivity and communication services across the organization.
Deployment centered on core Microsoft 365 capabilities including Exchange Online for email, Microsoft Teams for chat and meetings, SharePoint Online for intranet and document collaboration, and OneDrive for file sync and mobile access. Microsoft 365 deployments in the Collaboration category commonly incorporate Azure Active Directory for identity and centralized access controls and Microsoft Intune for device management and policy enforcement. The implementation is referenced on Pierce Group's public website and is applied to retail business functions such as store operations, merchandising, finance, and HR.
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Pierce Group eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intershop | Legacy | Intershop E-Commerce Platform | eCommerce | eCommerce | n/a | 2018 | 2018 |
In 2018, Pierce Group implemented Intershop E-Commerce Platform as its primary eCommerce solution. The deployment focused on supporting Stockholm operations and on operationalizing order-to-cash and customer service workflows used by 2nd Line Customer Service personnel who handled complex order issues, financial issues, issuing refunds, PayPal resolution center tasks, supplier issues and export invoices. The Intershop E-Commerce Platform provided the commerce engine for back-office order management and for project-driven governance of operational issues.
Configuration work centered on order management and refund workflows within the Intershop E-Commerce Platform and on establishing integrations with existing enterprise systems. Explicit integrations and operational touchpoints included Visma for ERP transaction updates, PayPal for payment and resolution flows, Zendesk for ticket escalation and customer support, Bitlog for logistics coordination, Babelforce for voice and contact center orchestration, Atlassian Confluence and Jira for project governance and issue tracking, and collaboration tools such as Google Docs, Slack and Outlook. Operational scope covered finance, customer service, order management and supplier coordination, with project teams and 2nd Line Customer Service executing ERP update processes and supplier issue workflows through the Intershop E-Commerce Platform.
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Pierce Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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Pierce Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2020 | 2020 |
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Pierce Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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Pierce Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Pierce Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Customer Service Director | Director | Customer Service | |
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Head of Customer Experience | Director | Customer Service | |
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Back Office Manager - Customer Service | Manager | Customer Service | |
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E-commerce & CRM Director | Director | IT | |
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Head of CRM | Director | Finance | |
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Apps Being Evaluated by Pierce Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Pierce Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Pierce Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Pierce Group Technographics
Pierce Group is a Retail organization based in Sweden,
with around 407 employees and annual revenues of $157.0 million.
Pierce Group operates a diverse technology stack with applications such as
PayPal Enterprise, Microsoft 365 and Intershop E-Commerce Platform,
covering areas like Payment Processing, Collaboration and eCommerce.
Pierce Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as PayPal, Microsoft and Intershop.
Pierce Group recently adopted applications including
Microsoft 365 in 2020, Zendesk Service in 2020 and Zendesk Support Ticketing System in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Pierce Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Pierce Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Pierce Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.