Hooksett, 3106, NH,
United States
PiF Technologies Technographics
PiF Technologies Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by PiF Technologies and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 PiF Technologies employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
PiF Technologies has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2016, Intercom for Customer Support in 2021, GoDaddy for Application Hosting and Computing Services in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems PiF Technologies is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Intercom , Mixpanel or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing PiF Technologies revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for PiF Technologies intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
PiF Technologies Tech Stack and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, PiF Technologies implemented LiveChat on its public website. LiveChat serves as the companys Chatbots and Conversational AI solution to provide real time customer engagement and handle inbound sales and support inquiries through an embedded chat widget.
The implementation centered on a lightweight widget deployment of LiveChat, configured to route conversations to small sales and customer support teams, capture chat transcripts, and use canned responses and chat tags for consistent handling. Operational governance included assignment of chat ownership, defined business hours for coverage, and standardized response workflows to ensure predictable handling of incoming web inquiries.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intercom | Legacy | Intercom | Customer Support | CRM | n/a | 2021 | 2021 |
In 2021, PiF Technologies deployed Intercom on its public website to centralize customer messaging for the Professional Services firm. Intercom functions as the company's primary Customer Support application, embedding a web widget to capture live inquiries and asynchronous messages from prospects and clients.
Configuration emphasizes web widget provisioning, real time chat, contact capture and the Intercom conversation inbox as operational modules, aligning with common Customer Support workflows. Operational ownership is aligned to customer facing staff and account personnel, with message assignment and light automation used to triage inbound conversations and route follow up, and the implementation focuses on web based engagement via Intercom rather than broader backend integrations.
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy | Application Hosting and Computing Services | IaaS | n/a | 2014 | 2014 |
In 2014 PiF Technologies deployed GoDaddy as its Application Hosting and Computing Services provider for its customer-facing website. The implementation centered on domain registration and authoritative DNS management, along with web hosting and account-level provisioning through the GoDaddy control panel. For a 30-person professional services firm the scope was limited to website hosting and associated domain services, aligned to marketing and client engagement functions.
The deployment used GoDaddy to manage hosting configuration, DNS records, and certificate provisioning workflows within the vendor console, with operational ownership held by company administrators. Governance practices rely on centralized account access and standard hosting administration tasks such as content updates, DNS edits, and billing through the GoDaddy portal. GoDaddy provides the Application Hosting and Computing Services that host the site and support online presence for PiF Technologies.
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at PiF Technologies
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Apps Being Evaluated by PiF Technologies Executives
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