Austin, 78705, TX,
United States
Pioneer Bank SSB Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Pioneer Bank SSB and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 214 Pioneer Bank SSB employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pioneer Bank SSB has purchased the following applications: Allied FlexPay for Payment Processing in 2019, Microsoft 365 for Collaboration in 2021, CallRail Call Tracking for Call Tracking and Recording in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pioneer Bank SSB is running and its propensity to invest more and deepen its relationship with Allied Payment Network , Microsoft , CallRail or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pioneer Bank SSB revenues, which have grown to $51.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pioneer Bank SSB intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Allied Payment Network | Legacy | Allied FlexPay | Payment Processing | ERP Financial Management | n/a | 2019 | 2019 |
In 2019, Pioneer Bank SSB implemented Allied FlexPay, a Bill Pay Platform delivered by Allied Payment Network. The deployment targeted the bank's retail payments footprint for a 214 employee community bank, positioning Allied FlexPay as the primary payer channel for consumer bill presentment and electronic payment execution.
The implementation configured standard Bill Pay Platform capabilities including bill presentment and imaging, scheduled payment processing, payee management, customer enrollment and authentication flows, automated payment routing, exception handling and reconciliation reports. Configuration emphasized operational workflows for front-line customer service and back-office payment operations, with reporting and audit trails set up to support payments governance and compliance oversight.
Operationalization covered both customer-facing channels and back-office processing, with Allied FlexPay supporting customer self-service bill setup and bank staff processing of exceptions and reconciliations. Governance and day two operations were aligned to payments operations and customer care teams, with process documentation and role responsibilities established for payment approvals, exception resolution and periodic reconciliation.
Pioneer Bank SSB described the vendor relationship as highly collaborative, noting Allied Payment Network staff were professional and proactive and provided thorough expertise during implementation and ongoing support. The vendor partnership was cited as a key element of the rollout, reinforcing operational ownership of the Allied FlexPay Bill Pay Platform within the bank.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, Pioneer Bank SSB deployed Microsoft 365 to establish a cloud-first Collaboration platform across the organization. The Microsoft 365 deployment is surfaced on the bank's public website, indicating use of Microsoft 365 services in a web context alongside internal productivity tooling. The implementation targets enterprise collaboration capabilities consistent with the Collaboration category.
Microsoft 365 was provisioned to deliver core collaboration modules such as email and calendar, real-time chat and meetings, document collaboration and storage, and SharePoint driven content management, supporting corporate communications, retail banking operations, and back office productivity. Architecture reflects a tenant based cloud deployment model managed by internal IT, with governance controls for account provisioning, access management, and data retention configured to align with banking operational requirements. Rollout covered the full employee base of about 214 staff, with configuration focused on mailbox and site provisioning, document access controls, and collaboration workflow enablement.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CallRail | Legacy | CallRail Call Tracking | Call Tracking and Recording | CRM | n/a | 2020 | 2020 |
In 2020, Pioneer Bank SSB implemented CallRail Call Tracking. CallRail Call Tracking is deployed as a Call Tracking and Recording solution embedded on the bank's public website to capture inbound phone leads from digital channels.
The implementation aligns with category-standard capabilities for Call Tracking and Recording, including dynamic number insertion, session level attribution, call recording, and centralized call analytics and reporting. Operational scope focuses on inbound phone inquiries originating from online channels, supporting marketing attribution and customer contact functions across the bank's retail footprint. CallRail Call Tracking provides an instrumented call capture layer and analytics dashboards, enabling visibility into caller source and call activity without specified third party integration details.
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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